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TRIAGE NURSE USRN (Illinois State License)

Gallagher Bassett, a premier multiline claims services provider, is looking for USRNs to join their Workers’ Compensation Triage program. This role offers the opportunity to deliver high-quality triage services while working in a dynamic, fast-paced environment that supports injured workers across the United States.
Primary Duties and Responsibilities:

• Receive inbound calls from injured workers and employers.
• Conduct structured assessments using approved protocols.
• Provide guidance and instructions based on protocol outcomes.
• Escalate calls promptly when defined criteria are met.
• Collect and verify required case information (demographics, employment details, injury data).
• Document all interactions accurately in designated systems.
• Perform follow‑up calls as required to reassess and update case records.
• Deliver professional, empathetic communication throughout all interactions.
• Support care coordination and workflow completion activities as defined by client processes.
• Participate in ongoing training, calibration, and quality assurance reviews.

Qualifications:

• An active Nursing license in the Philippines and in the state of Illinois
• At least one year of experience in U.S. healthcare.
• At least one year of clinical or remote care experience.
• Prior triage experience is an advantage.
• Excellent verbal and written communication, organizational, and leadership skills.
• Proficiency in navigating multiple software applications simultaneously during live calls.
• Strong analytical, interpersonal, and time management skills.
• Typing proficiency of at least 40 WPM.
• Willing to work in any assigned shift.
• Able to report onsite as needed.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. As part of the recruitment process, identity verification may be conducted at a later stage i.e. post-offer stage, which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

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