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Full-time
bachelor degree
Signing bonus, Competitive salary packages, Professional development opportunities, HMO, Life insurance
Posted 2d ago
Apply by Nov 8
~40 hrs/week
Responsibilities
The Account Executive provides Level 1 technical support to international clients via phone, email, and chat while managing user administration and system configurations. They are also responsible for processing financial transactions, generating reports, and facilitating merchant onboarding to ensure high-quality service delivery.
Requirements
Candidates must hold a Bachelor's degree and possess 1-2 years of experience as a technical support agent in a BPO or similar industry. Strong proficiency in G Suite/MS Office, excellent communication skills, and a detail-oriented, analytical mindset are required for this role.
Full job description
WHAT WE OFFER
PHP 15K Signing Bonus
Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided
Day 1 HMO
Life Insurance
Position Overview The Account Executive is responsible for providing efficient technical support to the company’s clients and their customers via phone, email, or chat, addressing basic technical issues, and performing predefined tasks. This role includes managing user administration, processing transactions, generating reports, and assisting with system configurations and e-commerce platform setups. The Account Executive will coordinate customer requests with internal teams and external partners, ensuring timely issue resolution while maintaining high-quality service. Additionally, the role involves thorough documentation of customer interactions and continuous learning to stay updated on Payreto’s technologies and industry trends to provide optimal client support.
WHAT WILL YOU DO? Level 1 Technical Support
Respond to and resolve Level 1 technical questions from International clients and their customers via phone, email, or chat. These may involve, but are not limited to, the following
Handle initial technical inquiries from clients/customers.
Use multiple communication channels (phone, email, chat).
Resolve basic technical issues and provide clear instructions.
User Administration
Add or remove users from the system.
Reset user access (e.g., password resets).
Reports and Data Handling
Input or process data into systems accurately.
Ensure data entry is correct and timely.
Extract and generate reports based on preset configurations to provide clients with needed information.
Help clients set up and configure e-commerce platforms, and provide troubleshooting and integration support for payment methods and system setup.
Coordinate customer requests with internal teams, partners, or third-party vendors for complex issues.
Ensure clients receive timely and effective solutions by facilitating communication across departments.
Ensure high-quality service delivery as the face of Payreto to clients, maintaining strong relationships.
Transactions Management
Process manual financial transactions (refund, reversal, rebill, capture, chargeback).
Follow the correct process for each transaction type.
Ensure all transactions are accurately recorded and completed within defined procedures.
System Configuration and Integration
Assist with basic system setup/configurations.
Support predefined tasks such as system integration and merchant onboarding.
Help clients integrate systems based on predefined configurations.
Troubleshoot minor integration issues.
Provide support for technology integration to maintain smooth operational flow across systems
Merchant Onboarding
Assist new merchants with the onboarding process (setup and configuration).
Documentation
Accurately document each case and issue within the ticketing system or internal documentation tools. Maintain detailed records to ensure proper follow-up and support improvements.
Adhoc Tasks
Continuously develop expertise in Payreto applications and supported technologies, such as PSP gateways. Stay updated on industry trends to improve service quality and better support clients.
Execute other duties and responsibilities as assigned by the immediate supervisor or manager.
Proactively identify and recommend initiatives to enhance departmental efficiency.
Demonstrate flexibility in extending working hours as necessary to meet business needs.
WHAT SHOULD YOU HAVE?
Bachelor’s Degree in any field.
Has at least 1-2 years experience as a Client/Technical Support agent in a BPO/same industry serving international client/s
Must have intermediate to advanced skills in G Suite/MS Office Suite
Must have above-average attention to detail, logical, numerical, and verbal reasoning, and adherence to rules
Process-oriented
Good written and verbal communication skills
Ability to resolve interpersonal conflict in the office
Detail-oriented team player with a positive attitude
Strong problem-solving and analytical skills
Ability to guide, mentor, motivate, and coach the team to achieve goals
Advanced technological skill set
Knowledgeable in Strategic Planning and Quality Management
Ability to work well under pressure with a high degree of accuracy
Ability to establish collaborative working relationships with extended team members
Must be proactive, a critical thinker, a team player, and have a positive attitude
Payreto stands for OPERATIONS EXCELLENCE.
We are a Knowledge Process company that provides customizable operations solutions for the financial services industry.
Our job is to fuel our financial institution partners’ operations excellence by embedding our world-class support principle and wide-ranging knowledge applications. We address any operations problems our partners might face thru our four pillars of services:
1. Onboarding as a Service
Achieve an agile onboarding application process with a solid customer due diligence and transaction monitoring while acquiring customers targeted to your compliance criteria
2. Payments as a Service
Go to market quickly and offer advanced global payment processing through our PCI Level 1 certified white-label multi-gateway approach
3. Finance as a Service
Streamline your back office processes with a team of experts focused on finance & accounting, reconciliation, and reports
4. Contact as a Service
Manage customer and merchant inquiries with a 24/7 contact center and technical support
Here in Payreto, our team is geared towards global reach and experience - a culture we aim to nurture long-term.
This commitment to our team is our pledge to our partners and clients as we continue to grow and become the leading and trusted operations partner for financial institutions around the globe.
Offices: 133 Hoi Bun Rd, MG Tower, Kwun tong District, Kwun Tong, HK · 16/F Rykadan Capital Tower, 135 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong, HK · 8 Eu Tong Sen Street, Singapore River, Central Region 059818, SG · Nguyễn Bỉnh Khiêm, Bến Nghé, Quận 1, Hồ Chí Minh, VN
Business Process OutsourcingPayment GatewaysGateway Management & Merchant SupportMerchant OnboardingFraud PreventionChargeback HandlingShop Plug-insConversion OptimizationCall Center & Help DeskReconciliation
Payreto stands for OPERATIONS EXCELLENCE.
We are a Knowledge Process company that provides customizable operations solutions for the financial services industry.
Our job is to fuel our financial institution partners’ operations excellence by embedding our world-class support principle and wide-ranging knowledge applications. We address any operations problems our partners might face thru our four pillars of services:
1. Onboarding as a Service
Achieve an agile onboarding application process with a solid customer due diligence and transaction monitoring while acquiring customers targeted to your compliance criteria
2. Payments as a Service
Go to market quickly and offer advanced global payment processing through our PCI Level 1 certified white-label multi-gateway approach
3. Finance as a Service
Streamline your back office processes with a team of experts focused on finance & accounting, reconciliation, and reports
4. Contact as a Service
Manage customer and merchant inquiries with a 24/7 contact center and technical support
Here in Payreto, our team is geared towards global reach and experience - a culture we aim to nurture long-term.
This commitment to our team is our pledge to our partners and clients as we continue to grow and become the leading and trusted operations partner for financial institutions around the globe.
Offices: 133 Hoi Bun Rd, MG Tower, Kwun tong District, Kwun Tong, HK · 16/F Rykadan Capital Tower, 135 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong, HK · 8 Eu Tong Sen Street, Singapore River, Central Region 059818, SG · Nguyễn Bỉnh Khiêm, Bến Nghé, Quận 1, Hồ Chí Minh, VN
Business Process OutsourcingPayment GatewaysGateway Management & Merchant SupportMerchant OnboardingFraud PreventionChargeback HandlingShop Plug-insConversion OptimizationCall Center & Help DeskReconciliation