Join Our Team at Paynamics Technologies Inc.! Company Description As a BSP-licensed Electronic Money Issuer and Registered Operator of Payment Systems, Paynamics is a trusted leader in the fintech space. We deliver end-t…
Skills: Customer Support, Troubleshooting, Problem Solving, English Communication, MS Office
Join Our Team at Paynamics Technologies Inc.! As a BSP-licensed Electronic Money Issuer and Registered Operator of Payment Systems, Paynamics is a trusted leader in the fintech space. We deliver end-to-end payment infras…
Join Our Team at Paynamics Technologies Inc.! Company Description As a BSP-licensed Electronic Money Issuer and Registered Operator of Payment Systems, Paynamics is a trusted leader in the fintech space. We deliver end-t…
Skills: Operations Management, Technical Support, Service Desk Management, Incident Management, Ticketing Systems
Join Our Team at Paynamics Technologies Inc.! Company Description Paynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic pay…
Sales Representative (Retention) | Project Based | WFH | National Capital Region
Makati, Metro Manila, Philippines · Remote OK
Mid level
About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the imm…
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About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the imm…
Skills: SQL, BI Tools, Python, Tableau, Data Modeling
About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the imm…
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About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the imm…
Skills: Team Leadership, IT Project Management, IT Asset Management, Procurement, Incident Response
About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the imm…
Skills: Organizational Skills, Problem-solving, Communication, Product Management Processes, Data Maintenance
Job Description: You will be the second point of contact for our customers by taking Inbound & Outbound calls in line with Business needs, sharing our passion for delivering exceptional customer experiences at all opport…
Skills: Customer Support, Escalation Management, Administrative Support, Social Media Management, Quality Assurance
SBS Implementation - West Implementation Specialist I
Makati, Metro Manila, Philippines · On-site
Entry level$17B raised
Effectively uses and prioritizes Quality standards of Alex Acts as change agent Takes ownership of Alexs issues and escalations Creates strong emotional connection with Alex and DMs during first inputs Qualifications Att…
Skills: Attention To Details, Case Management, Effective Communication Skills, Problem Solving, Relationship Building
Job Description Join the team redefining how the world experiences design. Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're …
Skills: Team Leadership, Operations Management, Developer Support, App Review Process, Process Automation
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Hospital Claims Team Leader - Potential WFH after Training
Makati, Metro Manila, Philippines · Hybrid
Senior
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Skills: Hospital Claims Adjudication, Team Leadership, Institutional Billing, UB-04, 837I
About Cartrack Cartrack is a leading global telematics and mobility solutions provider, trusted by businesses across Asia and beyond to transform how fleets, drivers, and communities connect. With innovation at its core,…
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Program Manager, Customer Experience & AI Enablement
Makati, Metro Manila, Philippines · Hybrid
Senior$2.5B raised
Job Description Join the team redefining how the world experiences design. Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably …
Skills: Program Management, Customer Service, Operations, AI Tools, Analytical Skills
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Full-time
bachelor degree
Posted 46d ago
~40 hrs/week
Responsibilities
The role involves tracking and resolving inbound merchant inquiries via phone, email, and chat while troubleshooting non-technical product issues. It also requires maintaining accurate interaction logs and acting as a liaison for legal matters.
Requirements
Candidates should have a bachelor's degree in business, computer, or a related field and preferably over one year of experience in BPO, Fintech, or Banking. Proficiency in MS Office and strong English communication skills are required.
Full job description
Join Our Team at Paynamics Technologies Inc.!
Company Description
As a BSP-licensed Electronic Money Issuer and Registered Operator of Payment Systems, Paynamics is a trusted leader in the fintech space.
We deliver end-to-end payment infrastructure that empowers every layer of the economy—from SMEs and conglomerates to government agencies and financial institutions. Whether it's payment acceptance, disbursement, or full wallet ecosystems, our modular platforms are designed to address the complexities of scale, compliance, and interoperability.
Through our secure and innovative technologies, we help shape and empower the Philippines' digital landscape—driving financial inclusion, enabling digital transformation, and building a more connected, digital-first economy.
Job Title: Merchant Support Location: Makati City Work Set-up: Hybrid
Job Description
Track, monitor, and resolve inbound merchant inquiries via phone, email, and chat within agreed service levels
Troubleshoot Level 1 non-technical product or service issues using established procedures
Identify root causes of issues and provide effective solutions
Maintain accurate transaction records and merchant interaction logs
Escalate complex cases to Level 2 or other teams (Sales, Marketing, Finance, Compliance, etc.)
Provide clear guidance to merchants for self-resolution where possible
Prepare reports and assist with ad-hoc projects
Maintain up-to-date knowledge of Paynamics products and services
Act as a liaison between internal teams and external legal counsel for all legal matters.
Qualifications
Bachelors degree in a business, computer, or related field
1+ year in BPO, Payments, Financial Tech, or Banking preferred
Proficiency in MS Office (Word, Excel)
Strong attention to detail, problem-solving skills, and adaptability
Excellent written and verbal English communication skills
Familiarity with ticketing systems like JIRA or FreshDesk is a plus
Willingness to work shifts, weekends, and holidays
By applying, you authorize the company to process your personal information solely for recruitment purposes, in accordance with applicable data protection regulations.
Step into the world of Paynamics Australia, where we take pride in being a premier payments advisory provider, delivering strategic expertise to merchants of every scale.
Through our valued collaborations with cutting-edge technology and customer-centric payment processors, we empower merchants to effortlessly send and receive funds using a diverse range of payment mechanisms. From credit cards and direct debit to NPP, PayTo, FX, digital wallets, virtual IBANs, and beyond, we ensure seamless transactions. Our team of seasoned experts is committed to streamlining payments, enriching customer experiences, and fostering remarkable business growth.
Merchant Services ✔
Cross Border Payments ✔
Virtual Accounts & IBANs ✔
FX: Spot, Forwards, Options ✔
Come, embark on this transformative journey with us, and revolutionize the way you conduct your business.
How many Customer Service & Support jobs are open in Makati, Philippines right now?
There are currently 434 open customer service & support positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Makati, Philippines?
Companies currently hiring include BDO Unibank, Metrobank, ADP, Cartrack, Booth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Makati, Philippines?
Yes — 138 of the 434 open customer service & support positions offer remote or hybrid work (24 remote, 114 hybrid).
How do I apply for Customer Service & Support jobs in Makati, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.