Makati, Metro Manila, Philippines · On-site
About us Since 2012, Finstro has been rewriting the rules of B2B Trade Finance. We’ve served global businesses with over $1 billion in Trade Payments by providing a complete cashflow management platform. From enabling se…
Skills: Application Support, Production Support, SQL, APIs, Jira
Makati, Metro Manila, Philippines · Hybrid
Job Title Application/Systems Support (Online Booking/Reservation Systems) - Japanese Speaker Summary of the role At Amadeus Hospitality, we are committed to delivering high-quality and supportive customer service. Our C…
Skills: Japanese Language, Technical Support, Customer Relationship Management, Incident Management, Problem Solving
Makati, Metro Manila, Philippines · Hybrid
Provider Dispute Claims Processor | Potential for Remote Work After Training Work Setup: In‑Office Training Required Location: Makati – Valero Schedule: Monday to Friday (Day Shift, Shifting Hours) Position Summary: We a…
Skills: Provider Dispute Resolution, Claims Adjudication, Medi-Cal Knowledge, Commercial Insurance Claims, CPT Coding
Makati, Metro Manila, Philippines · On-site
Job Summary: To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered. Duties & Responsibilities: Handles and mana…
Skills: Technical Support, Team Management, Incident Management, Service Level Agreement (SLA), System Security
Makati, Metro Manila, Philippines · On-site
Job Summary: To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered. Duties & Responsibilities: Handles and mana…
Skills: Technical Operations Management, Incident Management, Service Level Agreement (SLA) Monitoring, Resource Allocation, System Availability Analysis
Makati, Metro Manila, Philippines · On-site
Job Summary: To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered. Duties & Responsibilities: Handles and mana…
Skills: Technical Support, Team Management, Incident Management, Service Level Agreement (SLA) Monitoring, System Security
Makati, Metro Manila, Philippines · On-site
Job Summary The Onboarding Associate executes end-to-end onboarding activities for 2W biker partners under a flexible, cross-functional deployment model. The role ensures compliance in document verification, timely syste…
Skills: Document Verification, Compliance, Event Coordination, Data Entry, Inventory Management
Makati, Metro Manila, Philippines · Hybrid
Job Title Quality Analyst II (Helpdesk/ServiceDesk) About the role The Quality Analyst in the GST/GET environment is responsible for ensuring consistent service quality, process compliance, and operational excellence acr…
Skills: Quality Assurance, Helpdesk Management, Queue Management, KPI Analysis, Coaching
Makati, Metro Manila, Philippines · Hybrid
Job Title Delivery Specialist (Implementation - Travel) In this job you will: The Delivery Specialist (Implementation) will play a crucial role in providing advanced support, managing complex requests, and ensuring the s…
Skills: Incident Management, Problem Management, Service Request Management, Project Coordination, Content Management
Makati, Metro Manila, Philippines · On-site
JOB SUMMARY The Beauty Advisor is the frontline representative of our brand, directly impacting revenue, customer loyalty, and market perception. This role combines expert beauty knowledge with proven sales acumen to del…
Skills: Upselling, Cross-selling, Beauty Consultation, Product Demonstration, POS Systems
Makati, Metro Manila, Philippines · On-site
JOB SUMMARY The Beauty Advisor is the frontline representative of our brand, directly impacting revenue, customer loyalty, and market perception. This role combines expert beauty knowledge with proven sales acumen to del…
Skills: Consultative Selling, Product Demonstration, Skincare Expertise, Cosmetics Knowledge, Fragrance Knowledge
Makati, Metro Manila, Philippines · Hybrid
Description At Umpisa Inc., our mission is to make the Philippines known globally as a tech hub. Umpisa Inc. is a progressive technology services company that partners with select industries, clients, and people to work …
Skills: IT Operation Support, Endpoint Security, Microsoft Active Directory, System Administration, L1/L2 Support
Makati, Metro Manila, Philippines · On-site
About the Job Location: Makati Corporate Title: Rank and File Work Arrangement: Onsite Our Consumer Lending Mortgage Sales team is looking for passionate and service-oriented professionals to join us as Sales Associates …
Skills: Pre-qualification, Loan Processing, Credit Evaluation, Document Preparation, Compliance
Makati, Metro Manila, Philippines · On-site
At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use…
Skills: Customer Service, Patient Scheduling, HIPAA Compliance, Medical Triage, CRM Documentation
Makati, Metro Manila, Philippines · Hybrid
Location: MAKATI, Philippines Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to…
Skills: Network Security, Linux/Unix, HTTP, SSL, TCP/IP
Makati, Metro Manila, Philippines · On-site
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live…
Skills: Performance Marketing, Lead Generation, Google Ads, Facebook Ads, LinkedIn Ads
Makati, Metro Manila, Philippines · On-site
About the Job Location: Makati Corporate Title: RF-E to RF-F Work Arrangement: Onsite Our Store Operations Group (SOG) is looking for a Systems & Applications Associate to join us in Makati. In this role, you will suppor…
Skills: User Acceptance Testing, Technical Documentation, Training Material Development, Analytical Skills, Microsoft Office
Makati, Metro Manila, Philippines · Hybrid
Join Our Team at Paynamics Technologies Inc.! Company Description Paynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic pay…
Skills: KYC, KYB, Merchant Onboarding, Compliance, MS Office
Makati, Metro Manila, Philippines · On-site
Join Our Team at Paynamics Technologies Inc.! Company Description Paynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic pay…
Skills: Analytical Skills, Problem-Solving, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Makati, Metro Manila, Philippines · Hybrid
Join Our Team at Paynamics Technologies Inc.! Company Description Paynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic pay…
Skills: Relationship Management, Merchant Acquisition, Customer Service, Sales Strategy, CRM Tools
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide first-line application support for internal and external users while investigating production issues to determine if they require bug fixes or enhancements. Act as a liaison between business stakeholders and engineering teams to coordinate releases and deliver scalable technical solutions.
Requires a Bachelor's degree in IT or Computer Science and 3-5 years of experience in application or production support. Proficiency with ticketing tools like Jira or ServiceNow is required, with knowledge of SQL, APIs, and finance/payments experience being highly regarded.
Since 2012, Finstro has been rewriting the rules of B2B Trade Finance. We’ve served global businesses with over $1 billion in Trade Payments by providing a complete cashflow management platform.
From enabling seamless customer and supplier payments to delivering innovative credit-based solutions, we are the solution for businesses to pay and get paid on terms that suit them.
If you have energy, ambition, and want to work for a dynamic, rapidly growing FinTech business, this is your opportunity to tackle complex, interesting work and advance your career within our global team.
We're looking for an Application Support Analyst to join our team and play a key role in keeping our business applications running smoothly while delivering an outstanding experience for our users and clients.
As the link between business stakeholders and our Technology and Engineering teams, you'll investigate production issues, determine whether they require a bug fix or enhancement, support application releases, and help deliver practical, scalable solutions. You'll work closely with cross-functional teams to prioritise incidents, gather requirements, manage stakeholder expectations, and identify opportunities for continuous improvement.
Provide first-line application support for internal users and external clients.
Investigate and assess production issues, determining whether they require a bug fix or change request.
Partner with Technology and Engineering teams to define, document, and deliver technical solutions.
Coordinate application releases and support smooth deployments into production.
Manage incidents according to SLAs, ensuring timely communication and resolution.
Work closely with stakeholders to gather requirements, assess impacts, and gain agreement on proposed solutions.
Maintain clear documentation for incidents, technical configurations, and resolutions.
Identify opportunities to improve processes and application performance.
Produce reports and dashboards to track issue status and support decision-making.
Collaborate across teams to ensure business needs are translated into effective technical outcomes.
Bachelor's degree in IT, Computer Science, or a related field.
3–5 years' experience in Application or Production Support.
Strong analytical and problem-solving skills with the ability to understand technical solutions.
Experience with Jira, ServiceNow, or similar ticketing tools.
Knowledge of SQL, APIs, or basic scripting is an advantage.
Experience in finance or payments is highly regarded.
Familiarity with Agile methodologies such as Scrum or Kanban.
Excellent communication and stakeholder management skills.
Salesforce experience and reporting/dashboard creation skills are desirable.
Unlock Business Growth
Finstro finance fits the business, not the other way around. We go beyond rigid product silos and understand that speed is only a part of the answer. We work directly with our customers and referral partners to tailor solutions that provide cash flow, flexibility and confidence every step of the way. Since 2014, we’ve funded over $1.3b in transactions to support the growth aspirations of over 6,000 businesses. AUSTRALIA Level 24, 259 George Street Sydney, NSW 2000 UNITED STATES 8400 E Prentice Avenue (Greenwood Village) Suite 1500 Denver, Colorado 80111
Offices: 1 York Street Sydney, Level 5, Sydney, NSW 2000, AU · 8400 E Prentice Ave, Greenwood Village, Colorado 80111, US · 4th Ave. and 30th St. Bonifacio Global City, 12th Floor Four/Neo, Taguig, Metro Manila 1630, PH
There are currently 434 open customer service & support positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include BDO Unibank, Metrobank, ADP, Cartrack, Booth, among others. Browse the listings above to see every active employer.
Yes — 138 of the 434 open customer service & support positions offer remote or hybrid work (24 remote, 114 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
