Customer Service & Support Jobs in Makati, Philippines (Now Hiring) — 434 open — Page 16

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

Being a member of the team, the Integration Consultant I works directly with clients and internal business partners to manage the implementation of the DTCC Solutions suite of products. The Integration Consultant I will act as the primary point of contact for Client engagements while managing a project plan, and executing and overseeing all onboarding activities through "go- live" to ensure targeted completion dates are achieved.

Your Primary Responsibilities:

• Prepare and deliver detailed solution proposals, including technical specifications and cost estimations.
• Continue to grow and build on knowledge about the company’s products, solutions, and related technologies.
• Serve as the business analyst/project manager for each client engagement. Manage project scope and timeline to ensure all deliverables meet established quality standards and client expectations. 
• Act as the primary client point of contact. Successfully engage in multiple client projects simultaneously. Communicate proactively and regularly with management regarding project updates.
• Lead regular project status meetings with clients to provide project status updates as required in client contracts.
• Identify potential risks and issues that could impact project delivery and develop mitigation plans.
• Support clients during client test activities. Monitor client progress during initial production rollout and successfully handover to Production Support teams.
• Oversee transition to operations and support teams after project delivery.
• Conduct post-project evaluations to assess project success and identify areas for improvement.
• Support and execute on operational readiness activities and modernization exercise for various DTCC solutions.

Qualifications:

• Bachelor’s degree preferred or equivalent experience.
• Minimum of 3 years of related experience preferably in the Financial Services industry with understanding of the Institutional Trade Flow and Trade Processing business.

Talents Needed for Success:

• Strong project management skills with experience in leading implementation projects and cross-functional teams.
• Ability to understand complex technical problems and offer practical and innovative solutions.
• Excellent verbal and written communication skills, with the ability to simplify technical jargon to diverse audiences.
• Strong presentation skills with experience delivering compelling technical presentations to clients.
• Proven ability to engage with customers, understand their needs, and craft technical solutions that address their pain points.
• Experience in a fast-paced technology-driven environment.
• Ability to work independently and manage multiple projects simultaneously.
• PMP or equivalent project management certification is preferred.
• Proficient in a second language is highly desirable.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.

These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.