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Customer Technology Advisor - Digital Workplace service
Tokyo, Japan · Hybrid
Senior$500M raised
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$55k–$99k/yr
Full-time
high school
Medical coverage, Dental coverage, Disability benefits, Retirement benefits, Paid leave, Paid time off
Posted 7h ago
~40 hrs/week
Remote in Boulder, Colorado, United States
Responsibilities
Computer Operators are responsible for supervising and controlling complex networks and applications while performing batch operations according to service agreements. They also analyze first-level system issues and develop support system management processes to ensure high-level customer service.
Requirements
Candidates must have at least 2 years of experience in an operations environment and hands-on experience with Windows and Office products. The role requires excellent communication skills, a working knowledge of network fundamentals, and the ability to work an alternate 24x7 shift schedule.
Full job description
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.
As a Computer Operator you will be on the technical frontline – performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.
If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.
Your Future at Kyndryl
As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
· At least 2 years’ experience in an Operations environment
· At least 2 years’ hands-on experience working with Windows and Office products, including Word, Excel and Teams
· Must have excellent customer relations/communications skills. Must have the ability to detect and troubleshoot problems and navigate independently.
· Must be able to work an Alternate Work Schedule (AWS) to maintain 24x7 support (any shift, weekends, holidays).
· Candidates will be required to pass stringent background checks
· Candidate should have working knowledge of Network fundaments such as Routers, Switches and Circuits.
Skills Preferred
· Working knowledge of the Major Incident process
· Working knowledge of the Problem and Change processes
· Experience with one or more of the following:
· Access Credentials and Entitlements System (“ACES”), Ansible Controller, BMC TrueSight (BNA), Confluence, Control-M, Data Loss Protection (“DLP”)
· Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, FedIdentity
The compensation range for the position in the U.S. is - $55,200to$99,240based on a full-time schedule.
Your actual compensation may vary depending on your geography, job-related skills and experience.For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California (San Francisco Bay Area):$66,240to$119,040
California (All Other):$60,720to$109,200
Colorado:$55,200to$99,240
Massachusetts$55,200to$109,200
New York City:$66,240to$119,040
Washington:$60,720to$109,200
Washington DC:$60,720to$109,200
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.
We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.
Our experience speaks for itself: We have tens of thousands of highly skilled employees around the world serving most of the Fortune 100 companies. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
Together, we are the heart of progress.
Offices: New York City, New York, US
Cloud Services for public cloud and private cloudEnterprise Data ServicesSecurity & Resiliency ServicesEnterprise Infrastructure ServicesDigital Workplace Servicesand Infrastructure Management for ApplicationsReal Estate BrokerageInformation TechnologyData IntegrationCyber Security
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.
We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.
Our experience speaks for itself: We have tens of thousands of highly skilled employees around the world serving most of the Fortune 100 companies. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
Together, we are the heart of progress.
Offices: New York City, New York, US
Cloud Services for public cloud and private cloudEnterprise Data ServicesSecurity & Resiliency ServicesEnterprise Infrastructure ServicesDigital Workplace Servicesand Infrastructure Management for ApplicationsReal Estate BrokerageInformation TechnologyData IntegrationCyber Security