Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, you will spend your day investiga…
Skills: UKG Pro Workforce Management, Analytical Skills, System Monitoring, Incident Management, Technical Documentation
Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Respo…
Skills: Service Quality Frameworks, SERVQUAL, CRM Technology, CXM Platforms, Business Process Management
Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Respo…
Skills: Service Quality Frameworks, SERVQUAL, CRM Technology, CXM Platforms, Business Process Management
Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Respo…
Skills: Service Quality Frameworks, SERVQUAL, CRM Technology, CXM Platforms, Business Process Management
MedSpecialized, Inc. is looking for a Billing and Collections Specialist! General Description: The Billing and Collections Specialist provides financial information to management and serviced clients by researching and a…
Order Management/Provisioning Support Specialist || ONSITE || Up to 30k
Cebu City, Central Visayas, Philippines · On-site
$25k–$30k/mo
Entry level
OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers. We partner with companies around the world, providing dedicated offshore professionals who work as an extens…
Skills: Order Management, Order Processing, Back-Office Operations, Data Accuracy, SLA Management
Role: Customer Service Associate (CSA) – Regular/ Permanent Job Type: Permanent, Full-time, Onsite Location: AiA building, Cardinal Rosales Ave, Cebu City, 6000 Cebu Our mission at Amazon is to be Earth’s most customer-c…
Skills: Customer Service, Technical Support, Problem Solving, English Communication, Multi-tasking
Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcom…
Your potential has a place here with TTEC’s award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC Our employ…
Your potential has a place here with TTEC’s award-winning employment experience. As a Service to Sales Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC Our employe…
Skills: Negotiation, Upselling, Objection Handling, Verbal Communication, Business Writing
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC Our employe…
Your potential has a place here with TTEC’s award-winning employment experience. As a Service to Sales Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC Our employe…
Skills: Upselling, Negotiation, Objection Handling, Verbal Communication, Business Writing
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC Our employe…
Your potential has a place here with TTEC’s award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC Our employ…
Job Title: Technical Support Representative Location: Cebu, Philippines Job Type: Full-time, Onsite Company Overview CSV Now, recognized for its talent acquisition expertise with Silicon Valley startups, is expanding int…
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Team Management, Technical Support, SLA Management, Coaching and Mentoring, Incident Management
The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their…
Skills: IP Networking, MPLS, BGP Routing, Network Design, Linux Administration
Virtual Medical Assistant - Scheduling & Appointments
Cebu City, Central Visayas, Philippines · Remote OK
$20k–$30k/mo
Entry level
MedSpecialized, Inc. is looking for a Virtual Medical Assistant! About the Client: DrCatalyst DrCatalyst (DrC) is a healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthc…
Skills: Scheduling, Appointment Setting, Medical Records Management, Referral Processing, English Proficiency
Position Overview: Operations Manager We are seeking a proactive and results-driven Operations Group Leader to lead, manage, and hold a team accountable for delivering high-quality virtual services to clients. This role …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 36d ago
Apply by Oct 31
~40 hrs/week
Responsibilities
Investigate and resolve issues across critical business systems to ensure smooth software operation. Collaborate with cross-functional teams to monitor performance, document solutions, and assist in deploying software updates.
Requirements
Requires a minimum of 2 years of experience with expert proficiency in UKG Pro Workforce Management, specifically in Timekeeping, Scheduling, and Forecasting. Candidates must possess strong analytical skills for root cause analysis in enterprise software environments.
Full job description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.Summary:
As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves a proactive approach to identifying challenges and ensuring smooth operation of software applications. You will collaborate with different teams to maintain system reliability and contribute to continuous improvement efforts, ensuring that business processes are supported effectively and efficiently.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot issues.
- Document findings and solutions to support knowledge sharing within the team.
- Monitor system performance and recommend enhancements to improve stability and efficiency.
- Assist in the deployment and testing of software updates and patches.
- Provide timely and clear communication to stakeholders regarding issue status and resolution progress.
Professional & Technical Skills:
- Required Skill: Expert proficiency in UKG Pro Workforce Management.
- Strong analytical skills to diagnose and resolve complex software issues.
- Experience with system monitoring and incident management tools.
- Ability to interpret technical documentation and communicate technical information effectively.
- Familiarity with software lifecycle processes and support methodologies.
- Proficient in troubleshooting and root cause analysis within enterprise software environments.
Additional Information:
- The candidate should have experience in UKG Pro Workforce Management -Timekeeping, Scheduling and Forecasting.
- This position is based at our Cebu office.
Minimum 2 year(s) of experience is required
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Related keywords
UKG Pro Workforce ManagementTimekeepingSchedulingForecastingApplication SupportSMEIncident ManagementRoot Cause AnalysisEnterprise SoftwareSystem StabilitySoftware LifecycleTechnical Troubleshooting
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.
Offices: Grand Canal Harbour, Dublin 2, IE · 415 Mission Street, Floor 31-34, San Francisco, California 94105, US · Porkkalankatu 5, Helsinki, Southern Finland 00180, FI · Level 29 & 30, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, Kuala Lumpur 55188, MY · Warsaw Towers Sienna 39, Warsaw, 00-121, PL
Management ConsultingSystems Integration and TechnologyBusiness Process Outsourcingand Application and Infrastructure OutsourcingBusiness Information SystemsService IndustrySustainabilityConsultingData ManagementSoftware
How many Customer Service & Support jobs are open in Cebu City, Philippines right now?
There are currently 197 open customer service & support positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cebu City, Philippines?
Companies currently hiring include NCR Voyix, Accenture, RealPage, Inc., Qualfon, Conduent, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cebu City, Philippines?
Yes — 33 of the 197 open customer service & support positions offer remote or hybrid work (15 remote, 18 hybrid).
How do I apply for Customer Service & Support jobs in Cebu City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.