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Full-time
Posted 56d ago
~40 hrs/week
Responsibilities
The role involves identifying and resolving issues within critical business systems to ensure smooth network operations. Responsibilities include analyzing system performance, collaborating with cross-functional teams, and documenting solutions to build a knowledge base.
Requirements
Candidates must have a minimum of 2 years of experience in Network Engineering with expert proficiency in network protocols and architectures. Specific experience with AudioCodes SBCs, OVOC, Media Gateways, and Cisco CUCM/CME environments is required.
Full job description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.Summary:
As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will be dynamic, requiring you to analyze complex problems, collaborate with team members, and implement effective solutions to ensure the smooth operation of network systems. You will also have the opportunity to contribute to discussions and share your expertise, making a significant impact on the overall efficiency of the organization.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Analyze system performance and troubleshoot issues to enhance operational efficiency.
- Collaborate with cross-functional teams to ensure seamless integration of network components.
- Document processes and solutions to create a knowledge base for future reference.
- Stay updated with the latest industry trends and technologies to continuously improve service delivery.
- Provide training and support to team members and stakeholders as needed.
Professional & Technical Skills:
- Required Skill: Expert proficiency in Network Engineering.
- Strong understanding of network protocols and architectures.
- Experience with network monitoring and management tools.
- Ability to configure and troubleshoot routers and switches.
- Familiarity with security protocols and best practices in network management.
Additional Information:
- The candidate should have minimum 2 years of experience in Network Engineering.
- This position is based at our Manila office.
- A AudioCodes SBCs, OVOC and Media Gateways to administering Cisco CUCM and CME environments is required.
Minimum 2 year(s) of experience is required
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
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Offices: Grand Canal Harbour, Dublin 2, IE · 415 Mission Street, Floor 31-34, San Francisco, California 94105, US · Porkkalankatu 5, Helsinki, Southern Finland 00180, FI · Level 29 & 30, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, Kuala Lumpur 55188, MY · Warsaw Towers Sienna 39, Warsaw, 00-121, PL
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How many Customer Service & Support jobs are open in Cebu City, Philippines right now?
There are currently 197 open customer service & support positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cebu City, Philippines?
Companies currently hiring include NCR Voyix, Accenture, RealPage, Inc., Qualfon, Conduent, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cebu City, Philippines?
Yes — 33 of the 197 open customer service & support positions offer remote or hybrid work (15 remote, 18 hybrid).
How do I apply for Customer Service & Support jobs in Cebu City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.