Customer Service & Support Jobs in Bogota, Colombia (Now Hiring) — 157 open — Page 3

DePuy Synthes is recruiting for a I2C DS Collection & Dispute Jr Analyst, located in Bogota, Colombia.

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Services Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

I2C DS Collection & Dispute Jr Analyst – is responsible for processing customer receipts and adjustments in an accurate and timely manner for specific business sectors and countries serviced by GS Bogota.

Key Responsibilities:

• Processes and reconciles cash receipts, bank statement and remittance advice.

• Ensures that all incoming payments applied are balanced, free of discrepancies and conform to policies and procedures

• Works closely with Collections team for customer payment and claims reconciliation

• Prepares customer's statement of account, requests for refunds and write-offs/write-ons when there are credits on the customer's account

• Generates and reconciles closing reports

• Ensures service levels and targets are met as per Service Level Agreements.

• Ensures proper and timely escalation of issues so that they are resolved to meet internal and external expectations

• Identifies opportunities and participates in process improvement projects within the Cash Applications and AR reporting process

• Ensures all process documentations are current.

• Support internal or external audits as needed.

Qualifications:

Education

• A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting or finance.

• CPA, CMA, MBA and/or other financial certifications is preferred.

Required

• Excellent communication skills, with the ability to collaborate with a variety of stakeholders.

• English proficiency

• Working knowledge of SAP is a plus

• Technology proficiency in Microsoft Office

• Excellent data entry and processing skills with an eye for detail and accuracy

• Ability to multitask and manage time and multiple deadlines

• Must possess ability to work independently with minimal supervision

• Experience in shared services center of a multinational corporation desirable

Preferred

• Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.

• 0 to 2 years in AR/Cash Applications role in BPO/shared Svc is preferred.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers