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Full-time
Competitive salary, Employee wellbeing support, Career development opportunities
Posted 1d ago
~40 hrs/week
Responsibilities
The analyst will provide immediate support to sport federations and leagues by monitoring, investigating, and resolving client queries. They will also collaborate with global teams to ensure smooth operations and share knowledge within the department.
Requirements
Candidates must be fluent in English with strong communication, problem-solving, and multitasking abilities. A passion for sports and experience with modern IT solutions are required for this role.
Full job description
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE
Join a central Ops team that keeps Genius running smoothly - empowering our teams to focus on what they do best: driving the business forward.
As a Sport Customer Support Analyst, you’ll provide immediate assistance to our clients and partners by monitoring, investigating, and resolving queries while collaborating with colleagues in Medellín and worldwide. This role suits fast learners passionate about sports, fluent in English, adaptable to flexible hours, and motivated by problem-solving in a dynamic environment.
WHAT YOU'LL BRING
Providing support for our customers (sport federations & leagues around the world), who are using Genius Sports products
Prioritizing and solving problems
Providing required information for other team members or departments
Sharing your knowledge within the team
Completing additional tasks assigned by the line manager.
Setting Licenses
REQUIRED SKILLS
Fluent English and strong communication skills (written and verbal).
Problem-solving, multitasking, and prioritization abilities with responsibility and dedication.
Passion for sports
Experience in client support
Knowledge/experience with modern IT solutions
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create aninclusive working environment, where everyone feels a sense of belonging andthe ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
NYSE: GENI
Genius is the operating system for modern sport. Building technology and experiences to make sports even better.
Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ.
By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting.
Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more.
We're headquartered in London and New York and have offices Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Visit our Showcase Pages to discover more about our products.
Offices: 27 Soho Square, 1st floor, London, England W1D 3QR, GB · Centro Empresarial One Plaza, El Poblado #5A 113, Floor 2, Medellin, Antioquia 050021, CO · Office A, Ivan Abadzhiev 2 Street, Floor 5 and 6, Sofia, 1784, BG · Valge Maja, Tartu Maantee 63, Floor 4, Tallinn , 10115, EE · K29, Lietuva, Konstitucijos pr. 29, Floor 8, Vilnius, 08105, LT
How many Customer Service & Support jobs are open in Perímetro Urbano Medellín, Colombia right now?
There are currently 104 open customer service & support positions in Perímetro Urbano Medellín, Colombia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Perímetro Urbano Medellín, Colombia?
Companies currently hiring include Sweet Carolina's Travel, UPS, Tipalti, Genius Sports, Concentrix, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Perímetro Urbano Medellín, Colombia?
Yes — 51 of the 104 open customer service & support positions offer remote or hybrid work (28 remote, 23 hybrid).
How do I apply for Customer Service & Support jobs in Perímetro Urbano Medellín, Colombia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.