(American English) Customer Support Consultant (LATAM)
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Entry level
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Skills: Customer support, Technical troubleshooting, Communication, CRM systems, Data handling
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Bilingual Sales Development Representative – English-Spanish
Barranquilla, Atlántico, Colombia · On-site
Entry level$1.6B raised
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Bilingual Sales Development Representative – English-Spanish
Barranquilla, Atlántico, Colombia · On-site
Entry level
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Contract
Flexible schedule, Fully remote work, Inclusive international environment, Compensation in USD, Referral rewards, Internal health policy
Posted 1d ago
~40 hrs/week
Remote in Barranquilla, Atlántico, Colombia
Responsibilities
Deliver outstanding customer support via phone, chat, and email while building strong customer relationships. Maintain a deep understanding of client solutions and handle sensitive data with care and security.
Requirements
Requires at least 6 months of experience in a customer support role and excellent English communication skills. Candidates must be tech-savvy and possess a personal computer with a stable internet connection.
Full job description
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Deliver outstanding customer support via phone calls, chats, and emails;
Build strong and lasting customer relationships;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI.
What you need to succeed in this role:
Excellent English communication skills (C1/C2 for both spoken and written);
At least 6 months experience in customer support role;
Tech-savvy, able to test and troubleshoot basic technical issues;
Quickly grasps new tools, processes, and product features;
Excellent at managing multiple projects at once;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
Experience with CRM systems.
Benefits:
Flexible schedule;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
An Intelligent Support-as-a-Service company that provides secure technical, customer support and CX services.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Wilmington, Delaware
LinkedIn followers
213,617
SupportYourApp is an Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
Reasons to count on us:
• Over 16 years of experience
• Over 1300 professionals on a team
• Over 60 operational languages
• PCI DSS Certified Level 1 Service Provider
• ISO/IEC 27001 certification
• GDPR-, CCPA-, and HIPAA-compliance
• Refined processes of onboarding, learning, and human development
• Customer-focused consultants with exceptional language skills
Our services include, but are not limited to:
• Customer support (Front desk, Tier 1)
• Technical support (Tier 1-3)
• Social media customer service
• CX services
• AI-powered support teams
• System setup and Integration
• Reception desk services
• Back-office services (data entry, content moderation & enrichment)
• KYC and ID verification
• Data annotation
📚 Check out our course on Udemy → https://www.udemy.com/course/customer-support-101-building-excellence/?couponCode=536430084CA64453549A
Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client.
We are all diverse, but we have one goal — to support people. We support. You grow. AI scales it all.
Offices: 1007 North Orange Street, 122, Wilmington, Delaware 19801, US · Av. del Libertador 2442, 4th Floor, Buenos Aires, Olivos B1636DSR, AR · Bulevar Milutina Milankovića 9z, Belgrade, 11070, RS
Customer Service OutsourcingOnline chat outsourcing24/7 Support Outsourcing ServicesOutsourced Call CenterTechnical SupportAI-powered support teamsSocial Media Customer ServiceData AnnotationCustomer SupportKYC and ID verification
How many Customer Service & Support jobs are open in Barranquilla, Colombia right now?
There are currently 28 open customer service & support positions in Barranquilla, Colombia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Barranquilla, Colombia?
Companies currently hiring include Sweet Carolina's Travel, Resolv Global, SupportYourApp, Bush and Bush Law Group, Cummins Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Barranquilla, Colombia?
Yes — 12 of the 28 open customer service & support positions offer remote or hybrid work (9 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Barranquilla, Colombia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.