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Customer Service & Support Jobs in Cali, Colombia (Now Hiring) — 9 open

Foundever logoFoundever

Representante de Atención al Cliente Bilingüe

Cali, Valle del Cauca, Colombia · On-site

Entry level$5M raised

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first bran…

Skills: English Communication, Written Communication, Verbal Communication, Customer Service, Empathy

hosting.com logohosting.com

Junior IT Infrastructure Engineer

Cali, Valle del Cauca, Colombia · On-site

Entry level

About Us We’ve got an incredible brand -- now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply …

Skills: Microsoft 365, Entra ID, Microsoft Teams, Microsoft Outlook, Microsoft SharePoint

Zonar logoZonar

Representante de Servicio al Cliente y Soporte Técnico

Cali, Valle del Cauca, Colombia · Remote OK

$1900k–$2100k/mo

Entry level

🎧 Representante de Servicio al Cliente y Soporte Técnico ¿Eres una persona resolutiva, con vocación de servicio y pasión por la tecnología? En Zonar Systems estamos buscando a alguien que sea el punto de conexión entre …

Skills: Customer Service, Technical Support, GPS Trackit, Communication Skills, Commercial Orientation

Bureau Veritas do Brasil logoBureau Veritas do Brasil

Permitting Coordinator

Cali, Valle del Cauca, Colombia · On-site

Mid level

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a glo…

Skills: Permit Processing, Customer Service, Building Code Knowledge, Document Imaging, Records Management

AgileEngine logoAgileEngine

Junior/Middle Client Support Specialist ID73386

Cali, Valle del Cauca, Colombia · Remote OK

Mid level

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…

Skills: Client Support, SaaS, Ticketing Systems, Virtual Conferencing, Client Relationship Management

The ANSA McAL Group logoThe ANSA McAL Group

Service Technician

Cali, Valle del Cauca, Colombia · On-site

Mid level

Join Our Team: Water Treatment Service Technician ANSA McAL Chemicals Ltd. is seeking a Water Treatment Service Technician I to join our Water Treatment team. This role is responsible for delivering safe, effective, and …

Skills: Water Treatment, Industrial Maintenance, Chemical Handling, System Troubleshooting, Equipment Calibration

Bush and Bush Law Group logoBush and Bush Law Group

Legal Intake Specialist

Cali, Valle del Cauca, Colombia · Remote Solely

Entry level

Join Our Team as a Bilingual Legal Intake Specialist at Bush & Bush Law Group! Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated a…

Skills: Bilingual English and Spanish, Customer Service, Legal Intake, Inbound Call Management, Case Evaluation

Cargill logoCargill

Representante Punto de Venta - Cali

Cali, Valle del Cauca, Colombia · On-site

Entry level$20K raised

¿Quieres construir un futuro más sólido, sustentable y cultivar tu carrera? Súmate al equipo global de Cargill que cuenta con 160,000 empleados que usan tecnologías nuevas, conocimientos dinámicos y más de 157 años de ex…

Skills: Customer Service, Sales, Inventory Management, Merchandising, Product Rotation

Cargill logoCargill

Representante Punto de Venta - Cali

Cali, Valle del Cauca, Colombia · On-site

Entry level$20K raised

¿Quieres construir un futuro más sólido, sustentable y cultivar tu carrera? Súmate al equipo global de Cargill que cuenta con 160,000 empleados que usan tecnologías nuevas, conocimientos dinámicos y más de 157 años de ex…

Skills: Customer Service, Sales, Inventory Management, Merchandising, Product Rotation

Foundever logo

Representante de Atención al Cliente Bilingüe

Foundever

Cali, Valle del Cauca, Colombia • On-site

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Entry level

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  • Full-time
  • high school
  • Monthly Food Allowance, Medical Appointment Service, Tenure Bonus, Paid Days Off
  • Posted 23h ago
  • ~40 hrs/week
  • Spanish

Responsibilities

Provide professional customer support via phone to resolve issues and ensure high customer satisfaction. Maintain brand image by delivering concise answers and processing requests in a timely manner.

Requirements

Candidates must be at least 18 years old with a high school diploma and Colombian citizenship or a work permit. Bilingual proficiency in English and Spanish is required, along with the ability to work on-site in Cali.

Full job description

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

 

Our Core Values are:

 

  • Creativity: Make it simple, lead the change.
  • Commitment: Aim for better, impact for the good.
  • Connection: Share experiences, grow together.


Benefits we have for you:

 

  • Monthly Food Allowance: Enjoy a Sodexo card worth COP$100,000!

  • Medical Appointment Service: We offer access to 1doc3, where you can schedule same-day appointments at no additional cost. You can choose from in-person or virtual visits in various specialties like nutrition, general health, and more.

  • Tenure Bonus: When you celebrate your first anniversary with us, you’ll receive a one-time bonus of COP$500,000.

  • Paid Days Off: After one year with the company, you'll be eligible for two additional paid days off, on top of the 15 days you accumulate each year.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

 

Main Requirements

 

  • At least 18 years old
  • High School Diploma
  • Be located in Cali or nearby
  • Be able to work on-site at Carrera 4 Norte # 22-02, barrio piloto
  • Colombian Citizenship or work permit

 

Skill Required

 

Communication Skills:

 

  • Excellent written & verbal communication skills (English)
  • Ability to communicate effectively & clearly.
  • Communicates effectively positively and diplomatically. 

 

Customer Service Skills:

 

  • Customer Service Skills
  • Ability to empathize with the customer.
  • Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs.

Technical Skills:       

                        

  • Basic PC knowledge.
  • Ability to multitask.
  • Skilled in accurate data entry.

Primary Job Responsibilities

  • Ability to use tools and resources to support customers.
  • Successfully complete and approve training and quality requirements (learning measures, coaching tools, call simulations, etc.)
  • Answer incoming phone calls from customer service lines.
  • Provide a high level of professional and competent service assistance.
  • Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.
  • Create a positive impression of the brand whenever interacting with customers.
  • Ensure that all issues are processed correctly and in a timely manner.
  • Complete commitments expectations set with the customer.

Related keywords

Customer ExperienceCXBilingualCustomer SupportCall CenterData EntryCustomer SatisfactionProfessional Service

About Foundever

LinkedInVisit site

Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).

Industry
Outsourcing and Offshoring Consulting
Company size
10,001+ employees
Headquarters
Miami, FL
LinkedIn followers
941,092
Total funding
$5M

Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.

Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US

RoboticsConsultingArtificial IntelligenceSoftwareProfessional ServicesAdvertisingArtificial Intelligence (AI)OutsourcingCustomer Service
View all jobs at Foundever

Frequently asked questions

How many Customer Service & Support jobs are open in Cali, Colombia right now?

There are currently 9 open customer service & support positions in Cali, Colombia listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Cali, Colombia?

Companies currently hiring include Cargill, AgileEngine, Bureau Veritas do Brasil, Bush and Bush Law Group, Foundever, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Cali, Colombia?

Yes — 3 of the 9 open customer service & support positions offer remote or hybrid work (3 remote, 0 hybrid).

How do I apply for Customer Service & Support jobs in Cali, Colombia?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs in other cities

Bogota, Capital District, ColombiaBogota, ColombiaPerímetro Urbano Medellín, ColombiaBogotá, ColombiaMedellín, ColombiaBogota, ColombiaBarranquilla, ColombiaEtipani, ColombiaCartagena, ColombiaPerímetro Urbano Santiago de Cali, Colombia

Other jobs in Cali, Colombia

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