AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Program management, Project management, Change management, Training frameworks, Operational readiness
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Program management, Project management, Change management, Shopify, Training delivery
Job DescriptionNetwork Operations Coordinator Location: Cali, Colombia Work Modality: 100% On-site Position Summary The Network Operations Coordinator is responsible for providing Level 3 technical support for GPON (FTTU…
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Cargill es una empresa familiar comprometida a ofrecer soluciones alimentarias y agrícolas para nutrir al mundo de manera segura, responsable y sostenible. En el corazón de la cadena de suministro, colaboramos con produc…
Cargill es una empresa familiar comprometida a ofrecer soluciones alimentarias y agrícolas para nutrir al mundo de manera segura, responsable y sostenible. En el corazón de la cadena de suministro, colaboramos con produc…
Cargill es una empresa familiar comprometida a ofrecer soluciones alimentarias y agrícolas para nutrir al mundo de manera segura, responsable y sostenible. En el corazón de la cadena de suministro, colaboramos con produc…
Skills: Database Management, Data Analysis, Customer Service, Time Management, Microsoft Word
Cargill es una empresa familiar comprometida a ofrecer soluciones alimentarias y agrícolas para nutrir al mundo de manera segura, responsable y sostenible. En el corazón de la cadena de suministro, colaboramos con produc…
Skills: Database management, Data analysis, Customer service, Time management, Microsoft Office
Cargill es una empresa familiar comprometida a ofrecer soluciones alimentarias y agrícolas para nutrir al mundo de manera segura, responsable y sostenible. En el corazón de la cadena de suministro, colaboramos con produc…
Skills: Database management, Data analysis, Customer service, Time management, Teamwork
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(fluent English) Customer Support Consultant (Remote)
Cali, Valle del Cauca, Colombia · Remote Solely
Mid level
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
(fluent English) Customer Support Consultant, short-term (Remote)
Cali, Valle del Cauca, Colombia · Remote Solely
Mid level
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
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Secure IQ Services
Customer Retention & Accounts Officer
Cali, Valle del Cauca, Colombia · Remote Solely
Mid level
About The Role Secure IQ Services is recruiting for the role of Customer Retention & Accounts Officer for the fast-growing Assure Scratch & Dent USA business. Assure is seeking an experienced Customer Retention & Account…
About The Role Secure IQ Services is recruiting for the role of Customer Retention & Accounts Officer for the fast-growing Assure Scratch & Dent USA business. Assure is seeking an experienced Customer Retention & Account…
Cargill es una empresa familiar comprometida a ofrecer soluciones alimentarias y agrícolas para nutrir al mundo de manera segura, responsable y sostenible. En el corazón de la cadena de suministro, colaboramos con produc…
Lead a Unified Commerce training program to upskill internal teams on Shopify operations and digital tools. Define and document internal workflows, training runbooks, and operational processes to ensure seamless collaboration across teams.
Requirements
Requires 2+ years of experience in program or project management with a focus on operational readiness or change management. Candidates must possess outstanding soft skills, critical thinking, and the ability to establish training frameworks from scratch.
Full job description
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Consumer Tech Training professional to support a global Shopify enablement program, acting as the bridge between technical implementation and business operations for a large-scale Unified Commerce initiative. You will develop training frameworks and documentation, coordinate cross-functional workflows across technical and regional teams, and drive adoption of Shopify platform tools and new ways of working across brand launches. The role prioritizes exceptional soft skills, adaptability, and program management discipline over rigid technical experience.
WHAT YOU WILL DO
- Lead a Unified Commerce training program to upskill internal teams on Shopify operations and surrounding digital tools.
- Act as the primary bridge between technical delivery teams and regional operational or marketing teams to ensure seamless collaboration.
- Define, document, and establish internal workflows, training runbooks, and repeatable operational processes for post-launch e-commerce support.
- Manage the end-to-end lifecycle of this enablement program, including scheduling, prioritization, and tracking adoption progress.
- Identify critical operational bottlenecks or adoption issues and address them proactively with leadership.
- Drive internal teams toward autonomy by fostering a culture of continuous learning and process improvement.
MUST HAVES
- Outstanding soft skills, critical thinking, and a highly adaptable mindset (this is prioritized over specific years of rigid technical experience).
- 2+ years of demonstrated experience in program or project management, specifically driving operational readiness or change management initiatives.
- Experience establishing workflows, processes, or training frameworks from scratch (e.g., "train-the-trainer" methodologies).
- High level of organization, planning, prioritization, and attention to detail.
- Strong cross-functional collaboration skills, with the ability to influence and partner with multiple stakeholders (from technical leads to regional managers).
- Exceptional communication and presentation skills.
- Self-starter who thrives on problem solving and filling gaps as they are identified.
- Upper-Intermediate English level.
NICE TO HAVES
- Hands-on exposure to Shopify or Shopify Plus platform operations.
- Experience working with Prestige Beauty, Enterprise Retail, or global E-commerce brands.
- Familiarity with Agile environments and agile project management tools.
PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location
We turn ideas into software that people love. Solutions that drive
business growth. Dedicated engineering & design teams
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Boca Raton, Florida
LinkedIn followers
60,046
AgileEngine is a digital consultancy offering top-1% tech talent across 15+ countries. We’ve helped 300+ clients in 17+ industries — from VC-backed startups to Fortune 500 brands — build software that solves real-world problems and drives measurable impact. Our clients achieve up to 3x higher ROI and 3x faster time-to-hire, with some partnerships spanning 10+ years.
Work with AgileEngine your way. Our flexible engagement models include staff augmentation and end-to-end product delivery, depending on your needs — ensuring faster scaling, seamless collaboration, and AI-enhanced productivity.
What we offer:
• Custom software development – scalable web, mobile, and backend solutions.
• AI & data solutions – GenAI, ML, and analytics for faster, smarter decisions.
• Design solutions – UX/UI consultancy and product design that wows users.
• Quality solutions – QA automation and testing for flawless delivery.
Our impact speaks for itself. AgileEngine has been listed on the Inc. 5000 for nine consecutive years, named among the Top 100 Software Development Companies of 2025 by Techreviewer, and recognized by Clutch as a Top Machine Learning Company.
Ready to build something exceptional? Schedule a free discovery call with our team!
Offices: Boca Raton, Florida, US · Greater São Paulo, BR · Ciudad de México, 00-16, MX · Kyiv, 01000, UA · Kharkiv, 61000, UA
How many Customer Service & Support jobs are open in Cali, Colombia right now?
There are currently 28 open customer service & support positions in Cali, Colombia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cali, Colombia?
Companies currently hiring include Cargill, AgileEngine, Celerity Fiber, Resolv Global, SupportYourApp, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cali, Colombia?
Yes — 12 of the 28 open customer service & support positions offer remote or hybrid work (10 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Cali, Colombia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.