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Customer Service & Support Jobs in Bogota, Capital District, Colombia (Now Hiring) — 216 open

OutPLEX logoOutPLEX

Chat Retention Representative

Bogota, Capital District, RAP (Especial) Central, Colombia · On-site

Mid level

Company Overview: Outplex is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Outplex is a top Teleservices contact center providing sale…

Skills: Multi-tasking, Customer Retention, Sales, Persuasive Communication, Problem Solving

Aprende Institute

Analista de Calidad Call Center

Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid

Mid level

Si buscas un trabajo donde puedas crecer, innovar y hacer un impacto positivo en el mundo, ¡esta es tu oportunidad! Forma parte de un equipo dinámico que está revolucionando la educación en línea. Somos Aprende Institute…

Skills: Quality Analysis, Call Center Management, BPO Operations, Microsoft Office, G Suite

Aprende Institute

Director de Estrategia de Contactación & WFM

Bogota, Capital District, RAP (Especial) Central, Colombia · On-site

Senior+

We are seeking a highly skilled Director to lead the planning, scheduling, and optimization of workforce operations in our call center. The ideal candidate will ensure optimal alignment of resources with demand patterns …

Skills: Workforce Management, Resource Planning, Outbound Dialing Strategies, Forecasting, Data Analysis

Aprende Institute

Agente Comercial Call Center

Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid

Entry level

Convierte cada llamada en una oportunidad de éxito comercial ¡Únete a nuestro equipo comercial! Somos Aprende Institute, un startup líder en educación online que transforma vidas a través de educación de alto impacto en …

Skills: Cold Calling, Consultative Selling, Negotiation, Persuasion, Sales Closing

Aprende Institute

Especialista en Formación Comercial

Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid

Mid level

¡Transforma vidas a través de la educación digital! En Aprende Institute estamos revolucionando la formación vocacional en línea para miles de hispanohablantes. Si te apasiona formar, inspirar y construir equipos excepci…

Skills: Instructional Design, Adult Learning Facilitation, Virtual Training, KPI Measurement, LMS Management

Aprende Institute

Customer Support B2B

Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid

Entry level

Connect with companies in the United States and elevate their experience with Aprende Institute! Join our B2B team at Aprende Institute! We are a leading online education startup, dedicated to transforming lives through …

Skills: B2B Customer Service, Customer Success, Key Account Management, English Proficiency C1, Spanish Proficiency

Aprende Institute

Asesor de Ventas Call Center

Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid

Mid level

¿Porque unirte a Aprende? Somos una de las Top 100 startups EdTech en Latinoamérica y EE.UU., reconocida por HolonIQ donde impactamos la vida de miles de hispanohablantes con educación que transforma sueños. Responsabili…

Skills: Cold Calling, Consultative Selling, Sales Closing, CRM Management, Salesforce

Aprende Institute

Asesor de Ventas Call Center

Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid

Mid level

¿Porque unirte a Aprende? Somos una de las Top 100 startups EdTech en Latinoamérica y EE.UU., reconocida por HolonIQ donde impactamos la vida de miles de hispanohablantes con educación que transforma sueños.Responsabilid…

Skills: Consultative Selling, Closing Techniques, Salesforce CRM, Persuasion, Communication Skills

Aprende Institute

Agente de ventas Call Center Modalidad Híbrida

Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid

Entry level

¿Te apasiona vender, conectar con personas y lograr metas ambiciosas? Somos una de las Top 100 startups EdTech en Latinoamérica y EE.UU., reconocida por HolonIQ donde impactamos la vida de miles de hispanohablantes con e…

Skills: Telesales, Consultative Selling, Persuasion, Active Listening, Customer Connection

Aprende Institute

Aprendiz de Sistemas

Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid

Entry level

Importante empresa del sector educativo requiere Aprendiz Técnico en Sistemas. ¿Estás buscando nuevas oportunidades? Somos una plataforma de educación en línea líder en Latinoamérica, enfocada en brindar formación prácti…

Skills: Technical Support, Office Tools, Systems Maintenance, Computing

Aprende Institute

Asesor comercial Modalidad Híbrida

Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid

Mid level

¿Te apasiona vender, conectar con personas y lograr metas ambiciosas? Somos Aprende Institute, una de las Top 100 startups EdTech en LATAM y EE. UU. reconocida por HolonIQ, impactamos vidas con educación que transforma s…

Skills: Sales, Call Center Operations, Customer Connection, Results Orientation, EdTech Sales

Industrial Taylor Colombia logoIndustrial Taylor Colombia

Auxiliar de Heladeria

Bogota, Capital District, RAP (Especial) Central, Colombia · On-site

$509/hr–$520/hr

Entry level

<p>En Picos Caffe, más que café y helado, servimos alegría. Desde 1930, nuestra receta secreta ha sido una mezcla de sabores auténticos y momentos inolvidables. Creemos que una sonrisa puede empezar con un buen café y te…

Skills: Customer Service, Food Handling, Beverage Preparation, Inventory Management, Cleaning and Maintenance

True Adventure Travel

Representante de Ventas de Viajes

Bogota, Capital District, RAP (Especial) Central, Colombia · Remote Solely

Entry level

Puesto: Representante de Ventas de Viajes Descripción de la empresa: True Adventure Travel es una empresa líder en el sector turístico, especializada en crear experiencias únicas e inolvidables para nuestros clientes. No…

Skills: Communication, Interpersonal Skills, Organization, Time Management, Travel Planning

TransUnion logoTransUnion

Inside Account Manager

Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid

Mid level$1.4B raised

TransUnion's Job Applicant Privacy Notice Team Overview En TransUnion, estamos dedicados a encontrar formas en las que la información pueda utilizarse para ayudar a las personas a tomar decisiones mejores y más inteligen…

Skills: Consultative Selling, B2B Sales, Account Management, Risk Management, Project Management

Sezzle logoSezzle

Customer Service Agent (Work From Home, Bogota)

Bogota, Capital District, RAP (Especial) Central, Colombia · Remote Solely

Mid level$627M raised

This is a remote position for candidates based in Bogota, Colombia. About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cut…

Skills: Customer Support, English Fluency, Spanish Fluency, Troubleshooting, Written Communication

Sezzle logoSezzle

Customer Service Agent (Bogota, Colombia Remote)

Bogota, Capital District, RAP (Especial) Central, Colombia · Remote Solely

Mid level$627M raised

This is a remote position for candidates based in Bogota, Colombia. About the Role: Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem…

Skills: Customer Support, English Fluency, Spanish Fluency, Problem Solving, Technical Troubleshooting

Nubank logoNubank

Customer Excellence Senior Analyst - Bogotá (Bilingual Experience)

Bogota, Capital District, RAP (Especial) Central, Colombia · On-site

Mid level$4.2B raised

About Us Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are r…

Skills: Customer Support, Bilingual Proficiency, Data Analysis, Knowledge Base Management, Process Improvement

Philippi Prietocarrizosa Ferrero DU & Uria logoPhilippi Prietocarrizosa Ferrero DU & Uria

Auxiliar de Servicios Administrativos

Bogota, Capital District, RAP (Especial) Central, Colombia · On-site

Entry level

En PPU Firma de abogados nos encontramos en la búsqueda de un(a) Auxiliar de Servicios Administrativos, quien tendrá un rol clave en el apoyo a la gestión administrativa y operativa de las distintas áreas. Propósito del …

Skills: Administrative Support, Document Management, Customer Service, Microsoft Word, Microsoft Excel

Orquest - Retail Smart Planning logoOrquest - Retail Smart Planning

Solutions Architect

Bogota, Capital District, RAP (Especial) Central, Colombia · Remote OK

Mid level$1M raised

Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people - both customers and employees - and our software is created precisely to synchronize both.…

Skills: Solutions Architecture, Technical Consulting, SaaS Implementation, REST API, Functional Discovery

WTW logoWTW

Ejecutivo De Cuenta

Bogota, Capital District, RAP (Especial) Central, Colombia · On-site

Mid level

El Rol Apoyar a los Gerentes de Cuenta en las reuniones con los clientes cuando sea requerido. Mantener contacto directo con los clientes, previo acuerdo para ello con el líder del equipo o el Client Advocate. Mantener p…

Skills: Account Management, Customer Relationship Management, Cross-selling, Referral Sales, Compliance

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Showing 1–20 of 216

OutPLEX logo

Chat Retention Representative

OutPLEX

Bogota, Capital District, RAP (Especial) Central, Colombia • On-site

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Mid level

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  • Full-time
  • Paid Training, Comfortable Working Environment, Opportunities For Growth
  • Posted 2h ago
  • ~40 hrs/week

Responsibilities

Manage multiple concurrent live chat sessions to retain subscribers and resolve customer concerns. Drive positive outcomes by offering tailored solutions to prevent churn and meeting performance targets.

Requirements

Must have a background in sales or customer retention and the ability to type at least 50 WPM. Requires proficiency in computer navigation and strong professional communication skills.

Full job description

Company Overview:

Outplex is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Outplex is a top Teleservices contact center providing sales and services from some of the most recognized companies today! Our success can be attributed to one thing outstanding employees who provide superior services and products to our customers. Come find out for yourself what is the Outplex difference!

Job Description:

OutPLEX is seeking experienced and resilient Chat Retention Agents to join our high-performing team. As a key player in our customer success strategy, you'll be responsible for handling 3 to 4 live chat conversations simultaneously, focusing on retaining their subscription, resolving concerns, and promoting continued engagement. Candidates must have a background in sales or customer retention and demonstrate a stable and successful work history. This is an On-site position for our office located in Chapinero, near by Los Rosales neighborhood, Bogota, Colombia.

Duties and Responsibilities:

  • Handle 34 concurrent chat sessions efficiently while maintaining high service quality.
  • Retain customers by understanding their concerns and offering tailored solutions to prevent churn.
  • Utilize persuasive communication and problem-solving skills to drive positive outcomes.
  • Maintain in-depth knowledge of products, services, and retention strategies.
  • Meet or exceed performance targets including retention rates, chat handling time, and customer satisfaction.
  • Remain calm, focused, and resourceful under high-pressure or stressful situations.
  • Accurately document interactions and follow up on unresolved issues.
  • Skills and specifications:
  • Ability to multi-task as you will be taking multiple chats at once
  • Ability to work under pressure and be articulate and professional
  • Attention to detail with emphasis on accuracy and quality
  • Effectively communicate the full range of available products and services offered
  • Customer service experience either face to face, phone or chat
  • Experience with call centers a plus
  • Sales or retention experience a must!
  • Chat or messaging experience a plus
  • Remain calm, focused, and resourceful under high-pressure or stressful situations.
  • Ability to type at least 50 WPM with 0 errors
  • Ability to work independently researching information
  • Must be proficient on the computer which includes being able to navigate through the web and various tools provided.
  • Must be motivated and sales driven (bonus structure involved)!
  • Outstanding spelling, grammar, and communication skills a must!

Benefits:

  • Paid training
  • Comfortable working environment
  • Opportunities for growth
  • Outplex is an Equal Opportunity Employer.

Local Candidates In Bogota Only, specifically Chapineros

Related keywords

Chat RetentionCustomer SuccessChurn PreventionCall CenterTeleservicesLive ChatCustomer SatisfactionRetention RatesSales DrivenBogota

About OutPLEX

LinkedInVisit site

High performing global contact centers for global brands developing Ai and voice CX channel solutions

Industry
Outsourcing and Offshoring Consulting
Company size
1,001-5,000 employees
Founded
2001
Headquarters
Fort Lauderdale, Florida
LinkedIn followers
17,261

OutPLEX is a leading international digital and voice customer contact management services organization developing solutions for the world's most trusted brands. For over 20 years, companies have chosen OutPLEX as their business process outsourcing partner for innovation and results. As a Minority Certified Company, OutPLEX prides itself on a supportive and positive team culture and employee experience. OutPLEX has expertise in multiple verticals and supports solutions to government agencies and large companies transacting billions of calls, messages, emails and more, including over 30% of the Fortune 500. Our Solutions include: ► Outsourced Customer Service, Sales & Technical Support ► Specializing in Digital Messaging, Automation, and Voice ► Conversational AI Chat Bot Development ► SMS Digital Messaging and Live Chat ► Software Programming, Professional Services Support and Back Office Solutions Visit OutPLEX.com for more information or call 866-531-5773. #Outsourcing #DigitalMessaging #CustomerExperience #B2BEngagement #CallCenters #IVRDeflection #ChatBot #Automation #LiveChat #BackOfficeSupport #ConversationalAI #Messaging #SocialMediaMessaging #DigitalTransformation #Nearshore #CX #TechnicalSupport #SalesSupport #CustomerService #BPOServices

Offices: 6301 NW 5th Way, Suite 1700, Fort Lauderdale, Florida 33309, US · Ave. Tiradentes, Esq. Lic. Carlos Sánchez, Torre Cristal, 4to Piso., Santo Domingo, Distrito Nacional, DO · Bogota, CO

Live ChatE-mailCall CentersSMSTechnical SupportChat BotBack OfficeDigital MessagingDigital TransformationConversational AI
View all jobs at OutPLEX

Frequently asked questions

How many Customer Service & Support jobs are open in Bogota, Capital District, Colombia right now?

There are currently 216 open customer service & support positions in Bogota, Capital District, Colombia listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Bogota, Capital District, Colombia?

Companies currently hiring include Sutherland, Marsh McLennan, Visa, SONDA, AXA, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Bogota, Capital District, Colombia?

Yes — 113 of the 216 open customer service & support positions offer remote or hybrid work (29 remote, 84 hybrid).

How do I apply for Customer Service & Support jobs in Bogota, Capital District, Colombia?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs in other cities

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Other jobs in Bogota, Capital District, Colombia

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