Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Mid level
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Skills: Multi-tasking, Customer Retention, Sales, Persuasive Communication, Problem Solving
Aprende Institute
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Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
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Aprende Institute
Director de Estrategia de Contactación & WFM
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Senior+
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Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Entry level
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Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
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Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Entry level
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Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
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Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Mid level
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Aprende Institute
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Aprende Institute
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Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
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Aprende Institute
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Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Mid level
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Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
$509/hr–$520/hr
Entry level
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Bogota, Capital District, RAP (Especial) Central, Colombia · Remote Solely
Entry level
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Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Mid level$1.4B raised
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Bogota, Capital District, RAP (Especial) Central, Colombia · Remote Solely
Mid level$627M raised
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Bogota, Capital District, RAP (Especial) Central, Colombia · Remote Solely
Mid level$627M raised
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Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Mid level$4.2B raised
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Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Entry level
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Bogota, Capital District, RAP (Especial) Central, Colombia · Remote OK
Mid level$1M raised
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Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Mid level
El Rol Apoyar a los Gerentes de Cuenta en las reuniones con los clientes cuando sea requerido. Mantener contacto directo con los clientes, previo acuerdo para ello con el líder del equipo o el Client Advocate. Mantener p…
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Full-time
Paid Training, Comfortable Working Environment, Opportunities For Growth
Posted 2h ago
~40 hrs/week
Responsibilities
Manage multiple concurrent live chat sessions to retain subscribers and resolve customer concerns. Drive positive outcomes by offering tailored solutions to prevent churn and meeting performance targets.
Requirements
Must have a background in sales or customer retention and the ability to type at least 50 WPM. Requires proficiency in computer navigation and strong professional communication skills.
Full job description
Company Overview:
Outplex is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Outplex is a top Teleservices contact center providing sales and services from some of the most recognized companies today! Our success can be attributed to one thing outstanding employees who provide superior services and products to our customers. Come find out for yourself what is the Outplex difference!
Job Description:
OutPLEX is seeking experienced and resilient Chat Retention Agents to join our high-performing team. As a key player in our customer success strategy, you'll be responsible for handling 3 to 4 live chat conversations simultaneously, focusing on retaining their subscription, resolving concerns, and promoting continued engagement. Candidates must have a background in sales or customer retention and demonstrate a stable and successful work history. This is an On-site position for our office located in Chapinero, near by Los Rosales neighborhood, Bogota, Colombia.
Duties and Responsibilities:
Handle 34 concurrent chat sessions efficiently while maintaining high service quality.
Retain customers by understanding their concerns and offering tailored solutions to prevent churn.
Utilize persuasive communication and problem-solving skills to drive positive outcomes.
Maintain in-depth knowledge of products, services, and retention strategies.
Meet or exceed performance targets including retention rates, chat handling time, and customer satisfaction.
Remain calm, focused, and resourceful under high-pressure or stressful situations.
Accurately document interactions and follow up on unresolved issues.
Skills and specifications:
Ability to multi-task as you will be taking multiple chats at once
Ability to work under pressure and be articulate and professional
Attention to detail with emphasis on accuracy and quality
Effectively communicate the full range of available products and services offered
Customer service experience either face to face, phone or chat
Experience with call centers a plus
Sales or retention experience a must!
Chat or messaging experience a plus
Remain calm, focused, and resourceful under high-pressure or stressful situations.
Ability to type at least 50 WPM with 0 errors
Ability to work independently researching information
Must be proficient on the computer which includes being able to navigate through the web and various tools provided.
Must be motivated and sales driven (bonus structure involved)!
Outstanding spelling, grammar, and communication skills a must!
Benefits:
Paid training
Comfortable working environment
Opportunities for growth
Outplex is an Equal Opportunity Employer.
Local Candidates In Bogota Only, specifically Chapineros
High performing global contact centers for global brands developing Ai and voice CX channel solutions
Industry
Outsourcing and Offshoring Consulting
Company size
1,001-5,000 employees
Founded
2001
Headquarters
Fort Lauderdale, Florida
LinkedIn followers
17,261
OutPLEX is a leading international digital and voice customer contact management services organization developing solutions for the world's most trusted brands. For over 20 years, companies have chosen OutPLEX as their business process outsourcing partner for innovation and results. As a Minority Certified Company, OutPLEX prides itself on a supportive and positive team culture and employee experience.
OutPLEX has expertise in multiple verticals and supports solutions to government agencies and large companies transacting billions of calls, messages, emails and more, including over 30% of the Fortune 500.
Our Solutions include:
► Outsourced Customer Service, Sales & Technical Support
► Specializing in Digital Messaging, Automation, and Voice
► Conversational AI Chat Bot Development
► SMS Digital Messaging and Live Chat
► Software Programming, Professional Services Support and Back Office Solutions
Visit OutPLEX.com for more information or call 866-531-5773.
#Outsourcing #DigitalMessaging #CustomerExperience #B2BEngagement #CallCenters #IVRDeflection #ChatBot #Automation #LiveChat #BackOfficeSupport #ConversationalAI #Messaging #SocialMediaMessaging #DigitalTransformation #Nearshore #CX #TechnicalSupport #SalesSupport #CustomerService #BPOServices
Offices: 6301 NW 5th Way, Suite 1700, Fort Lauderdale, Florida 33309, US · Ave. Tiradentes, Esq. Lic. Carlos Sánchez, Torre Cristal, 4to Piso., Santo Domingo, Distrito Nacional, DO · Bogota, CO
Live ChatE-mailCall CentersSMSTechnical SupportChat BotBack OfficeDigital MessagingDigital TransformationConversational AI
How many Customer Service & Support jobs are open in Bogota, Capital District, Colombia right now?
There are currently 216 open customer service & support positions in Bogota, Capital District, Colombia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bogota, Capital District, Colombia?
Companies currently hiring include Sutherland, Marsh McLennan, Visa, SONDA, AXA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bogota, Capital District, Colombia?
Yes — 113 of the 216 open customer service & support positions offer remote or hybrid work (29 remote, 84 hybrid).
How do I apply for Customer Service & Support jobs in Bogota, Capital District, Colombia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.