Customer Service & Support Jobs in Bogota, Capital District, Colombia (Now Hiring) — 216 open — Page 5

We are seeking a highly experienced Key Account Manager (KAM) to drive strategic client relationships and ensure the retention and growth of key accounts. This role is responsible for managing complex client portfolios, leading end-to-end account strategies, and delivering exceptional customer engagement through tailored solutions.

The ideal candidate is a subject matter expert with strong business acumen, capable of working independently, influencing stakeholders, and identifying innovative solutions to complex client and business challenges.

Key Responsibilities

Account Management & Client Retention

• Implement Key Account and Client Management plans to strengthen and expand relationships with strategic clients.

• Ensure high-quality customer service, proactively resolving issues to maintain strong client satisfaction and retention.

• Lead client engagement activities, including identifying business needs, preparing proposals, and delivering tailored quotations.

Business Development & Growth

• Contribute to the development and execution of strategies to grow existing accounts and maximize customer lifetime value.

• Identify opportunities to expand services and solutions within current client portfolios.

• Support the design and administration of programs and policies related to Key Account Management.

Cross-functional Collaboration

• Collaborate with internal teams and external partners to orchestrate customer-facing activities.

• Build and maintain strong relationships with cross-functional stakeholders to ensure alignment and effective delivery.

• Lead industry-specific account management initiatives and best practices.

Process Improvement & Strategic Contribution

• Lead or contribute to process design and continuous improvement initiatives.

• Analyze complex business challenges and recommend actionable solutions and best practices.

• Take a broad, strategic perspective to solve high-impact problems and improve operational efficiency.

Stakeholder Management

• Influence and collaborate with internal departments, leadership teams, and external service providers.

• Present strategic plans, insights, and recommendations to senior leadership and company committees.

• Understand stakeholder needs and provide consultative, value-driven solutions.

• Provide technical guidance and mentorship to managers and junior team members.

Management Responsibilities

• Operates primarily as an individual contributor with accountability for a key subject-matter area.

• May manage or mentor a small team (up to 2 employees or contingent workforce).

• Support knowledge sharing, coaching, and development of junior team members.

• Provide guidance on processes, programs, and project execution.

Profile & Qualifications

Experience

• 8 to 12 years of relevant experience in Key Account Management, Sales, or Client Relationship Management.

• Proven experience managing large, complex accounts and projects end-to-end.

• Strong track record of delivering business growth and client retention.

Education

• Bachelor’s or Master’s degree, or equivalent experience/qualification.

Skills & Competencies

• Deep subject matter expertise in account management and client engagement.

• Strong analytical and problem-solving capabilities.

• Excellent communication, negotiation, and influencing skills.

• Ability to work independently with minimal supervision.

• Strategic mindset with a focus on continuous improvement and innovation.

• Leadership and mentoring capabilities.

Additional Information

• Typically reports to senior leadership (M3/M4 level).

• This role is part of a career stream where progression is based on business needs and demonstrated impact.