[100% Home Office] Family Petition Intake Specialist - Cali Valle Del Cauca - Termino Indefinido
Perímetro Urbano Santiago de Cali, Valle del Cauca, Colombia · Remote Solely
$600/hr–$700/hr
Mid level
Job Description Family Petition Intake Specialist (Form I-130) Role: Intake Form I-130 Type: Full Time Family Petition Intake Specialist (Form I-130) Role Overview The Family Petition Intake Specialist is responsible for…
Skills: English Fluency (C1), Client Intake, CRM Management, Customer Service, Active Listening
[Immigration Paralegal Agent 100% Home Office - Fully Bilingual] Cali Valle del Cauca - Termino Indefinido
Perímetro Urbano Santiago de Cali, Valle del Cauca, Colombia · Remote Solely
$600/hr–$700/hr
Mid level
Immigration Paralegal – U Visa Cases Tech Americas Colombia Job Title: Immigration Paralegal – U Visa Cases Location: Home Office Schedule: Monday to Friday | 9:00 AM – 7:00 PM Role Overview We are seeking an experienced…
Skills: U-Visa Case Management, USCIS Documentation, English Fluency, Client Communication, Legal Drafting
[Immigration Paralegal Agent 100% Home Office - Fully Bilingual] Cali Valle del Cauca - Termino Indefinido
Perímetro Urbano Santiago de Cali, Valle del Cauca, Colombia · Remote Solely
$600/hr–$700/hr
Mid level
Immigration Paralegal – U Visa Cases Tech Americas Colombia Job Title: Immigration Paralegal – U Visa Cases Location: Home Office Schedule: Monday to Friday | 9:00 AM – 7:00 PM Role Overview We are seeking an experienced…
Skills: U-Visa Case Management, USCIS Documentation, English Fluency, Client Communication, Legal Drafting
[100% Home Office] Family Petition Intake Specialist - Cali Valle Del Cauca - Termino Indefinido
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$600/hr–$700/hr
Full-time
Posted 16d ago
Apply by Sep 10
~40 hrs/week
Remote in Cali, Valle del Cauca, Colombia
Responsibilities
The specialist conducts initial intake calls to identify eligibility for family-based immigration petitions and guides prospects toward legal representation. They are responsible for gathering documentation, maintaining CRM records, and meeting conversion goals for consultations and retainers.
Requirements
Candidates must be fluent in English (C1) and possess a basic understanding of Form I-130 and qualifying family relationships. Experience in client management and strong communication skills are required to effectively navigate the immigration process with clients.
Full job description
Job Description Family Petition Intake Specialist (Form I-130) Role: Intake Form I-130 Type: Full Time
Family Petition Intake Specialist (Form I-130) Role Overview The Family Petition Intake Specialist is responsible for assisting prospective clients seeking immigration benefits through family-based petitions. This role focuses on gathering accurate information, identifying potential eligibility for Form I-130 petitions, educating clients on the process, and guiding qualified prospects toward legal consultation and representation. The position serves as a critical bridge between client acquisition and legal services, ensuring a positive client experience while supporting the firm's growth objectives.
Key Responsibilities
Conduct initial intake and discovery calls with prospective clients.
Gather and verify family relationship information.
Identify potential eligibility for family-based immigration petitions.
Explain the general immigration process and required documentation.
Follow up with prospective clients regarding consultations and retainers.
Assist in collecting supporting documentation.
Maintain accurate CRM records and case notes.
Coordinate with attorneys, paralegals, and support departments.
Ensure timely communication and follow-up with clients.
Support individual and team conversion goals.
Required Knowledge
Basic understanding of Form I-130 (Petition for Alien Relative).
Understanding of qualifying family relationships.
Knowledge of immigration documentation requirements.
Familiarity with CRM systems and client management.
Strong customer service and communication skills.
Common Cases Handled Immediate Relatives
Spouse of a U.S. Citizen
Parent of a U.S. Citizen
Unmarried Child under 21 of a U.S. Citizen
Family Preference Categories
Adult Sons and Daughters
Married Sons and Daughters
Siblings of U.S. Citizens
Family Members of Lawful Permanent Residents
Performance Expectations
Accurate client qualification.
Timely follow-up with prospects.
Professional client communication.
CRM compliance and documentation.
Achievement of consultation and retainer goals.
Strong client experience throughout the intake process.
Key Performance Indicators (KPIs)
KPI
Measurement Method
Consultations Scheduled
Number of consultations booked
Signed Retainers
Number of retained clients
Consultation-to-Retainer Conversion Rate
Percentage of consultations converted into retained clients
Follow-Up Compliance
Timely follow-up on pending prospects
CRM Accuracy
Complete and accurate client documentation
Daily Productivity
Calls, follow-ups, consultations scheduled, and retainers obtained
Client Communication Quality
Response time and client engagement
Success Indicators
Retainer Goal Achievement.
Conversion Performance.
Follow-Up Consistency.
Documentation Accuracy.
Client Satisfaction.
Contribution to Team Goals.
Core Competencies
Fluent English (C1)
Communication Skills.
Active Listening.
Attention to Detail.
Organization.
Empathy.
Problem Solving.
Client Relationship Management.
Accountability.
Teamwork.
Mission of the Role To provide exceptional service to prospective clients while identifying family-based immigration opportunities, ensuring accurate information gathering, and helping families navigate the immigration process with confidence and professionalism.
Celerity Fiber offers High-Speed Internet, IPTV, Bulk Streaming Video Services, and digital telephone service.
Industry
Telecommunications
Company size
51-200 employees
Founded
2020
Headquarters
Miami, Florida
LinkedIn followers
1,337
Headquartered in Miami, Florida, Celerity Fiber is a private cable operator and Internet Service provider of broadband and telecommunications services, founded on the pillars of relentless customer service and revolutionary fiber Internet service with best-in-class practices.
Decades of experience building and managing projects and networks in partnership with major cable and telecom providers have allowed us to offer our properties the optimal infrastructure to residential and commercial customers, helping transform their homes and work spaces for today’s connectivity demands and tomorrow’s technology advancements.
Celerity Fiber networks allow us to offer residential services that include gigabit-speed internet, cloud-based IPTV video, streaming video services, and digital telephone services. Additionally, multi-gigabit capabilities offer commercial customers fast and reliable service with an array of scalable solutions with next-generation cloud-powered features for any size business. From inception, our focus has been to provide the most relevant technology, through Fiber to the Home systems, to deliver comprehensive video, internet, & telephone service to our target customers that range from gated communities, condominiums, apartments, RV resorts, rural areas, and to include, student housing, free-to-guest hospitality or healthcare, and commercial businesses. Most Celerity Fiber communities benefit from customized bulk contract pricing, fiber-optic technology, onsite training, and unparalleled support, but we also offer retail services on a property-by-property basis.
Celerity Fiber has built and manages over 1500 properties nationwide, bringing services to over 150,000 doors and over 50,000 hotel rooms, and continues to reinvest in technology, back-office support, nationwide expansion, our community, and the people who serve our clients.
Offices: 1733 NW 21st Terrace, Miami, Florida 33142, US · 2495 FL-87, Navarre, Florida 32566, US · 1733 NW 21st Terrace, Miami, Florida 33142, US
High Speed InternetBulk Televsion ServicesIPTVDigital Telephone Serviceand Customer SupportInternetTelecommunications
Celerity Fiber offers High-Speed Internet, IPTV, Bulk Streaming Video Services, and digital telephone service.
Industry
Telecommunications
Company size
51-200 employees
Founded
2020
Headquarters
Miami, Florida
LinkedIn followers
1,337
Headquartered in Miami, Florida, Celerity Fiber is a private cable operator and Internet Service provider of broadband and telecommunications services, founded on the pillars of relentless customer service and revolutionary fiber Internet service with best-in-class practices.
Decades of experience building and managing projects and networks in partnership with major cable and telecom providers have allowed us to offer our properties the optimal infrastructure to residential and commercial customers, helping transform their homes and work spaces for today’s connectivity demands and tomorrow’s technology advancements.
Celerity Fiber networks allow us to offer residential services that include gigabit-speed internet, cloud-based IPTV video, streaming video services, and digital telephone services. Additionally, multi-gigabit capabilities offer commercial customers fast and reliable service with an array of scalable solutions with next-generation cloud-powered features for any size business. From inception, our focus has been to provide the most relevant technology, through Fiber to the Home systems, to deliver comprehensive video, internet, & telephone service to our target customers that range from gated communities, condominiums, apartments, RV resorts, rural areas, and to include, student housing, free-to-guest hospitality or healthcare, and commercial businesses. Most Celerity Fiber communities benefit from customized bulk contract pricing, fiber-optic technology, onsite training, and unparalleled support, but we also offer retail services on a property-by-property basis.
Celerity Fiber has built and manages over 1500 properties nationwide, bringing services to over 150,000 doors and over 50,000 hotel rooms, and continues to reinvest in technology, back-office support, nationwide expansion, our community, and the people who serve our clients.
Offices: 1733 NW 21st Terrace, Miami, Florida 33142, US · 2495 FL-87, Navarre, Florida 32566, US · 1733 NW 21st Terrace, Miami, Florida 33142, US
High Speed InternetBulk Televsion ServicesIPTVDigital Telephone Serviceand Customer SupportInternetTelecommunications
