Ciudad de México, Mexico · Remote Solely
About Beachside VR Beachside Vacation Rentals is a performance-driven, technology-forward hospitality company managing a growing portfolio of short-term rental properties along Florida's Space Coast. Our focus is to deli…
Skills: Guest Communication, Conflict Resolution, OTA Platform Management, Escalation Management, Quality Control
San Pedro Sula, Cortés, Honduras · Remote Solely
About Beachside VR Beachside Vacation Rentals is a performance-driven, technology-forward hospitality company managing a growing portfolio of short-term rental properties along Florida's Space Coast. Our focus is to deli…
Skills: Guest Communication, Conflict Resolution, OTA Platform Management, Escalation Management, Quality Control
Buenos Aires, Argentina · Remote Solely
About Beachside VR Beachside Vacation Rentals is a performance-driven, technology-forward hospitality company managing a growing portfolio of short-term rental properties along Florida's Space Coast. Our focus is to deli…
Skills: Guest Communication, Conflict Resolution, OTA Platform Management, Property Management Systems, English Proficiency
Buenos Aires, Argentina · Remote Solely
$2k–$2k/mo
Sales Development Representative – Stayd Full-time | Remote (Argentina) Reports to: Chief Revenue Officer, Stayd Compensation: $1600 -$1850 USD / Month Language: English Fluency About Stayd Stay'd is a consortium of best…
Skills: Cold Outreach, Lead Qualification, HubSpot, Objection Handling, AI Tools
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
$2k–$2k/mo
Sales Development Representative – Stayd Full-time | Remote (Colombia) Reports to: Chief Revenue Officer, Stayd Compensation: $1600 -$1850 USD / Month Language: English Fluency About Stayd Stay'd is a consortium of best-…
Skills: Cold Outreach, Lead Qualification, HubSpot, Objection Handling, AI Tool Proficiency
San Pedro Sula, Cortés, Honduras · Remote Solely
$1k–$1k/mo
Talent & People Operations Specialist – Stayd Full-time | Remote (Honduras-Based) Reports to: HR Director, Stayd Compensation: USD $1,200–$1,400 / month About Stayd Stay'd is a consortium of best-in-class short-term rent…
Skills: Full-cycle Recruiting, Sourcing, Onboarding, Applicant Tracking Systems, AI Tools
Buenos Aires, Argentina · Remote Solely
$1k–$1k/mo
Talent & People Operations Specialist – Stayd Full-time | Remote (Argentina-Based) Reports to: HR Director, Stayd Compensation: USD $1,200–$1,400 / month About Stayd Stay'd is a consortium of best-in-class short-term ren…
Skills: Full-cycle Recruiting, Sourcing, Onboarding, Applicant Tracking Systems, AI Automation
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
$1k–$1k/mo
Talent & People Operations Specialist – Stayd Full-time | Remote (Colombia-Based) Reports to: HR Director, Stayd Compensation: USD $1,200–$1,400 / month About Stayd Stay'd is a consortium of best-in-class short-term rent…
Skills: Full-cycle Recruiting, Sourcing, Onboarding, Payroll Support, HR Operations
Cocoa Beach, Florida, United States · On-site
About Beachside VR Beachside Vacation Rentals (a part of Stayd collective) is a performance-driven, hospitality-first company managing a growing portfolio of 300 vacation rental homes along Florida's Space Coast. We comb…
Skills: Housekeeping Management, Quality Control, Team Leadership, Property Inspection, Operational Efficiency
Tegucigalpa, Francisco Morazán, Honduras · Remote Solely
$1k–$2k/mo
Onboarding, Optimization & Training Coordinator @ Blue Gems Management | Remote – Latin America COMPANY DESCRIPTION Blue Gems Management is one of Florida's fastest-growing vacation rental management companies. We specia…
Skills: Project Management, Process Optimization, Onboarding, Training Development, Stakeholder Coordination
Bogota, Capital District, RAP (Especial) Central, Colombia · Remote Solely
$1k–$2k/mo
Onboarding, Optimization & Training Coordinator @ Blue Gems Management | Remote – Latin America COMPANY DESCRIPTION Blue Gems Management is one of Florida's fastest-growing vacation rental management companies. We specia…
Skills: Project Management, Process Optimization, Onboarding, Training Development, Stakeholder Coordination
Caracas, Capital District, Venezuela · Remote Solely
$1k–$2k/mo
Onboarding, Optimization & Training Coordinator @ Blue Gems Management | Remote – Latin America COMPANY DESCRIPTION Blue Gems Management is one of Florida's fastest-growing vacation rental management companies. We specia…
Skills: Project Management, Onboarding, Process Optimization, Training Development, Vendor Coordination
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Manage guest communications and resolve complex escalations to ensure a high-quality guest experience. Coordinate with maintenance and housekeeping teams while managing disputes on OTA platforms like Airbnb and Vrbo.
Requires 2+ years of hospitality experience in short-term rentals, hotels, or airlines. Must be fluent in English and Spanish and proficient with tools like Guesty and Airtable.
Beachside Vacation Rentals is a performance-driven, technology-forward hospitality company managing a growing portfolio of short-term rental properties along Florida's Space Coast. Our focus is to deliver a consistent, high-quality guest experience while protecting owner assets and optimizing revenue through disciplined operations and smart use of technology.
We operate with high standards, strong accountability, and a commitment to operational excellence across all departments, leveraging modern systems and automation to drive efficiency, consistency, and scalability.
We are seeking an experienced Guest Experience Lead to join our guest communications team. This role is responsible for ensuring communication quality, managing escalations, and driving the timely and professional resolution of all guest-related issues.
This position serves as a primary escalation point for complex guest situations and requires a strong sense of urgency, sound judgment, attention to detail, and a deep understanding of customer experience within hospitality environments.
The ideal candidate brings experience not only from short-term rentals, but also from hotels, airlines, or other high-volume service industries where managing the full lifecycle of customer interactions is critical.
In addition, this individual must be well-versed in all operational aspects of vacation rentals, including common housekeeping and maintenance-related issues, and how they directly impact the guest experience.
A proactive, solutions-oriented approach is essential. This role is expected not only to resolve issues as they arise, but to anticipate potential challenges, identify patterns, and contribute to process improvements that enhance both guest satisfaction and operational efficiency.
Maintain a high standard of written and verbal communication across all guest interactions
Review team responses and ensure consistency in tone and accuracy
Handle complex and sensitive guest issues, including complaints, refund requests, and in-stay disruptions
Ensure resolutions are consistent, well-documented, and aligned with company standards
Work within platforms such as Airbnb, Vrbo, and Booking.com
Manage disputes, claims, and support cases with a strong understanding of platform policies
Advocate for the company in reimbursement requests and review-related matters
Partner with Maintenance and Housekeeping teams to resolve issues quickly
Identify recurring guest concerns and escalate operational improvements
Ensure adherence to SOPs and recommend updates as needed
Short-term rentals / vacation rentals
Hotels or resorts
Airlines or travel-related services
High-volume customer support environments within hospitality
Strong technical acumen, including hands-on experience with property management systems such as Guesty, project management platforms such as Airtable, and the ability to leverage AI tools to improve efficiency and workflow.
Demonstrated experience handling customer escalations and conflict resolution
Strong understanding of customer service across multiple touchpoints
Excellent written English and Spanish communication skills (required)
Guest escalations are handled efficiently and professionally
Communication quality is consistent across the team
Reduction in unnecessary refunds and revenue loss
Improved guest satisfaction and operational alignment
Fully remote role (LATAM-based candidates only)
Opportunity for growth into senior Guest Experience leadership roles
Operator-led collective of independent vacation rental brands. Shared tech, buying power, and best practices.
Stayd is an operator-led collective of independent vacation rental management companies, built on a simple idea: the best operators in the industry get further together. Member brands keep their autonomy, their local identity, and the relationships they've built with owners and guests in their markets. What changes is everything behind the scenes. Operators plug into a shared tech stack, central support functions, group purchasing power, and a library of operational playbooks contributed by the best operators in the group. No single headquarters dictates how things get done. Instead, each brand brings its strongest practices to the table, and the whole collective gets sharper because of it. When one operator solves a problem well, every member benefits. The result is a model that gives independent operators the scale, leverage, and infrastructure of a national company, without losing what made their business worth joining in the first place. Our mission is straightforward: build the best vacation rental management company in the industry, together.
View all jobs at Stayd CollectiveOperator-led collective of independent vacation rental brands. Shared tech, buying power, and best practices.
Stayd is an operator-led collective of independent vacation rental management companies, built on a simple idea: the best operators in the industry get further together. Member brands keep their autonomy, their local identity, and the relationships they've built with owners and guests in their markets. What changes is everything behind the scenes. Operators plug into a shared tech stack, central support functions, group purchasing power, and a library of operational playbooks contributed by the best operators in the group. No single headquarters dictates how things get done. Instead, each brand brings its strongest practices to the table, and the whole collective gets sharper because of it. When one operator solves a problem well, every member benefits. The result is a model that gives independent operators the scale, leverage, and infrastructure of a national company, without losing what made their business worth joining in the first place. Our mission is straightforward: build the best vacation rental management company in the industry, together.
View all jobs at Stayd Collective