Yerevan, Armenia · Remote Solely
🚀 What is 8020REI? 🤔 8020REI is a pioneering B2B data and SaaS platform that empowers professional real estate investors to generate consistent leads from Cold Call, SMS, and Direct Mail without spending more. We lever…
Skills: Customer Success Management, Key Account Management, Strategic Planning, Relationship Management, Persuasive Communication
Bogota, RAP (Especial) Central, Colombia · On-site
OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do no…
Skills: Client Relationship Management, Communication, Interpersonal Skills, Attention To Detail, Priority Management
Bogota, RAP (Especial) Central, Colombia · On-site
OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do no…
Skills: Client Relationship Management, Communication, Interpersonal Skills, Attention To Detail, Priority Management
Bogota, RAP (Especial) Central, Colombia · On-site
Our Hiring Process: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do no…
Skills: Client Relationship Management, Communication, Interpersonal Skills, Attention To Detail, Priority Management
Bogota, RAP (Especial) Central, Colombia · On-site
OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do no…
Skills: Client Relationship Management, Communication, Interpersonal Skills, Attention To Detail, Priority Management
Bogota, RAP (Especial) Central, Colombia · On-site
OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do no…
Skills: Client Relationship Management, Communication, Interpersonal Skills, Attention To Detail, Priority Management
Bogota, RAP (Especial) Central, Colombia · On-site
OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do no…
Skills: Client Relationship Management, Interpersonal Communication, Attention To Detail, Priority Management, Empathy
Bogota, RAP (Especial) Central, Colombia · On-site
OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do no…
Skills: Client Relationship Management, Communication, Interpersonal Skills, Attention To Detail, Priority Management
Bogota, RAP (Especial) Central, Colombia · Hybrid
About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and …
Skills: Event Planning, Customer Service, Negotiation, Project Management, Problem Solving
Bogota, RAP (Especial) Central, Colombia · Hybrid
About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and …
Skills: Event Planning, Project Management, Customer Service, Negotiation, Problem Solving
Bogota, RAP (Especial) Central, Colombia · On-site
¿Quieres desarrollar tu carrera profesional? BBVA es una empresa global con más de 160 años de historia que opera en más de 25 países en los que damos servicio a más de 80 millones de clientes. Somos más de 121.000 profe…
Skills: Commercial Skills, Effective Communication, Customer Service, Execution Focus, Continuous Learning
Bogota, RAP (Especial) Central, Colombia · On-site
Resumen del cargo Tramitar las solicitudes de asesoría, cotización, reserva, emisión, confirmación y modificación de requerimientos de viaje cumpliendo con las políticas establecidas por la organización. Principales res…
Skills: Corporate Travel Management, GDS, Travel Booking, Customer Service, Ticketing
Bogota, RAP (Especial) Central, Colombia · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Invoicing, Financial Reporting, Microsoft Excel, Analytical Skills, Problem Solving
Bogota, RAP (Especial) Central, Colombia · On-site
Misión Realizar una pasantía profesional diseñada para brindar capacitación y experiencia en el trabajo a los recién graduados universitarios. Participa en diversas asignaciones de trabajo, proyectos y actividades de div…
Skills: Customer Service, Internal Process Improvement, Software Proficiency, Research, Report Writing
Bogota, RAP (Especial) Central, Colombia · On-site
Descripción de la empresa SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.00…
Skills: Customer Service, CRM, SAP, LIMS, Market Research
Bogota, RAP (Especial) Central, Colombia · On-site
Company Description SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. We support governments, government agencies…
Skills: Operational Coordination, Invoicing, Technical Assistance, Customer Service, Documentation Review
Bogota, RAP (Especial) Central, Colombia · On-site
Descripción de la empresa SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.00…
Skills: English Communication, IT Application Support, Customer Service, Ticketing Systems, MS Office
Bogota, RAP (Especial) Central, Colombia · On-site
CRM Specialist Ubicación: Colombia / Bogota, Morato Modalidad: Presencial ¿Buscas acelerar tu desarrollo profesional, construir una carrera brillante y prosperar en un equipo que te apoya? Únete a Inchcape Colombia, part…
Skills: CRM Management, KPI Analysis, Digital Marketing Strategy, Customer Behavior Analysis, Marketing Analytics
Bogota, RAP (Especial) Central, Colombia · On-site
CRM Specialist Ubicación: Colombia / Bogota, Morato Modalidad: Presencial ¿Buscas acelerar tu desarrollo profesional, construir una carrera brillante y prosperar en un equipo que te apoya? Únete a Inchcape Colombia, part…
Skills: CRM Administration, KPI Analysis, Digital Marketing, Customer Behavior Analysis, Customer Loyalty Strategies
Bogota, RAP (Especial) Central, Colombia · Remote Solely
¿Te apasionan las ventas consultivas y disfrutas acompañando a las personas a tomar decisiones que transforman su futuro profesional? Estamos buscando un(a) Asesor(a) Telefónico(a) Académico(a) cuya misión será ser respo…
Skills: Consultative Sales, Customer Service, CRM Management, Lead Management, Verbal Communication
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Act as a strategic partner for high-value clients to drive business outcomes, revenue expansion, and long-term retention. Lead a team of analysts to resolve client requests while conducting strategic performance reviews and QBRs.
Requires at least 4 years of experience in Customer Success or Key Account Management with a proven track record of improving retention rates. Strong persuasive communication skills and bilingual proficiency in Spanish and English are highly valued.
8020REI is a pioneering B2B data and SaaS platform that empowers professional real estate investors to generate consistent leads from Cold Call, SMS, and Direct Mail without spending more. We leverage AI, machine learning, and advanced analytics to identify homeowners likely to sell at a discount, and we use a proven strategy to maximize our clients' ROI. As part of our network, we also operate alongside three sister companies: DMForce, 8020Recruit, and 8020CRM, each contributing specialized services to the real estate sector.
Find a Better Way: We dig until we understand the real problem, then improve or innovate to solve it. Focused on the 20% that drives the biggest result.
Have Each Other's Back: We work as a team. We support, step in, and go the extra mile to create a great experience for each other and our clients.
Honor Your Word: We honor our promises, hold ourselves accountable, and do the right thing even when nobody’s looking.
Own Your Growth: We're obsessed with personal growth and take pride in the work we deliver. Intrinsically motivated, we hold ourselves to a high standard and never coast.
Bring Your A-Game: We take care of our recovery, health, and family time, and that’s why we show up focused, energized, and ready to perform at our best.
As a Customer Success Manager (CSM), you will serve as a strategic partner to a portfolio of high-value clients, leveraging strategic thinking to architect success roadmaps that drive measurable business outcomes and revenue expansion. This role demands exceptional relationship management to build a trusted advisor status, while using persuasive communication to influence stakeholders and position our solutions as mission-critical enablers. You will analyze client objectives, competitive landscapes, and usage patterns to identify proactive growth opportunities, quantify ROI, and orchestrate cross-functional resources to deliver transformative outcomes that maximize long-term retention.
You will not just manage accounts; you will be responsible for delivering clear, strategic, and tactical recommendations to sophisticated clients, often with decades of industry experience. Your success will be measured by your ability to increase customer value and improve retention rates across your portfolio. You will also oversee a dedicated mini-team of analysts to ensure swift and effective resolution of all client requests and tickets.
Strategic Client Management & Growth: Proactively manage and nurture a portfolio of high-value clients, consistently delivering strategic and tactical recommendations that drive their business growth and strengthen their competitive advantage.
Persuasive Client Engagement: Schedule and lead quarterly business reviews (QBRs) and monthly strategic performance calls, proactively identifying issues before they escalate. You must be able to confidently present key insights, address client concerns with data-driven solutions, handle objections with persuasive communication, and guide clients to adopt industry-leading marketing and data best practices that accelerate their business outcomes.
Retention & Advocacy: Develop and execute customer retention strategies, implementing initiatives that demonstrably enhance the overall customer experience and promote the adoption of new features and services.
Team Leadership & Service Operations: Schedule and lead quarterly business reviews (QBRs) and monthly strategic performance calls, proactively identifying issues. Present key insights confidently, handle objections with persuasive communication, and guide clients to adopt industry-leading best practices. Lead a mini-team of analysts to resolve client requests efficiently while collaborating with product teams to drive platform improvements.
Performance Monitoring & Reporting: Lead quarterly business reviews (QBRs) and monthly strategic performance calls, proactively identifying issues and preventing low engagement. Present insights confidently, handle objections, and guide clients to adopt best practices. Manage an analyst team while collaborating with the product on improvements. Monitor key metrics (retention, churn) and report red flags to senior management.
Proven CSM Experience: Minimum of 4 years of direct experience as a Customer Success Manager or Key Account Manager, specifically managing a portfolio of high-value/enterprise-level clients.
Retention-Focused KPI: Demonstrated ability to improve customer retention rates and NPS, with retention as a core KPI in previous roles.
Persuasive Communication: Exceptional interpersonal, written, and verbal communication skills. Must possess a high degree of persuasiveness, confidence, and presence when engaging with senior-level clients to handle objections and drive decision-making effectively.
Strategic & Tactical Acumen: The intellectual capacity and business acumen to provide both high-level strategic and actionable tactical recommendations that align with client business objectives
Execution and Adaptability: A proactive mindset, creative problem-solving skills, and the ability to thrive in a demanding, fast-paced environment by managing a team, multitasking effectively, and demonstrating thorough attention to critical details.
Bilingual: Proficiency in Spanish and English is highly valued.
Consulting Background (Strong Plus, not mandatory): Experience in consulting — or a mix of CSM and consulting roles — is highly valued. Candidates who have worked across multiple organizations and industries bring a broader set of tools: data interpretation, strategic proposals, execution, and the ability to challenge clients constructively. If you have built recommendations from scratch, managed multiple stakeholders, and driven results without being handed a playbook, we want to hear from you.
At 8020REI, you’ll play a key role in shaping the future of CSM for the real estate investment industry. As a Customer Success Manager, you’ll have the opportunity to work with cutting-edge technologies and collaborate with a dynamic team passionate about innovation and results.
Competitive Base Compensation
Profit Share Bonus
Flex PTO (up to 26 days per year)
Home Office Upgrade Bonus
HMO Bonus
Full-time Remote Work
Opportunity for growth and team-building potential
Ongoing support and budget to develop new skills
Join us at 8020REI and contribute directly to revolutionizing the real estate investment landscape!
Helping high-volume real estate investors close more deals with scored seller data and a proprietary predictive engine.
8020REI is data intelligence for real estate investors who operate at scale. We've spent 7+ years analyzing 1.5B+ investor interactions to build what doesn't exist anywhere else: machine learning models that predict which properties are most likely to sell at a discount, proprietary scoring that matches leads to your exact buy box, and analytics that eliminate wasted marketing spend. 150M+ properties scored daily. Triple Score ranking, predictive seller modeling, and BuyBox-matched lead filtering are built to help acquisition teams focus every dollar on the sellers most likely to convert. Built by active investors since 2017. Obsessed with the 20% of effort that drives 80% of results.
Offices: 1125 NE 125th St, 300, North Miami, Florida 33161, US
There are currently 157 open customer service & support positions in Bogota, Colombia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Colsubsidio, INFUSE, SGS, BCD Travel, Johnson & Johnson Innovative Medicine, among others. Browse the listings above to see every active employer.
Yes — 66 of the 157 open customer service & support positions offer remote or hybrid work (27 remote, 39 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
