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Acts as the first point of contact for patients, managing scheduling, insurance verification, and billing tasks. Ensures seamless communication between patients, physicians, and staff to support successful therapy outcomes.
Requirements
Requires a high school diploma or equivalent with basic computer skills and strong communication abilities. No prior experience is required, though healthcare experience is considered an advantage.
Full job description
Overview
About Us
Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, we’ve been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member.
Our mission is simple:
Provide the best outpatient physical, and occupational therapy.
Make therapy enjoyable for patients.
Deliver measurable improvements in health and quality of life.
We believe great therapy starts with great people — and we provide the training, resources, and support to help you succeed.
Why You’ll Love Working Here
Competitive Pay & Benefits
Low cost medical plan options, plus dental & vision coverage.
401(k) match to help you plan for your future.
Profit sharing so you share in the company’s success.
Equity opportunities for long-term growth.
Monthly bonus opportunities.
Generous PTO and flexible scheduling.
For professional development: $1500 per year for continuing education or student loan repayment - your choice
40 hours of paid CEU time each year, in addition to PTO.
Culture of Support
A strong Equity & Engagement commitment — every team member’s voice matters.
A collaborative environment where you’re part of improving patients’ lives every day.
$18 - $21 / hour
Responsibilities
Team Rehabilitation is seeking that outgoing, dynamic individual to be that all-important first point of contact within our clinic. The ideal candidate would be empathetic to patient conditions and willing to do whatever is needed to help, accommodate, and support the patient’s success in therapy.
What You’ll Do:
Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
Respect patient privacy and adhere to any confidentiality policies.
Other Tasks:
The Patient Administrative Coordinator must be able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks
Perform additional duties as assigned by the clinic director.
Qualifications
What We’re Looking For
No prior experience or education required.
High school graduate or equivalent
Experience in a patient centered health care position is an advantage but is not necessary
Excellent verbal and written communication skills.
Must possess solid basic computer skills
Commitment to diversity, equity, and inclusion.
Related keywords
Outpatient ClinicPhysical TherapyOccupational TherapyInsurance AuthorizationsCopaymentsElectronic Medical RecordsPatient CareHealthcare AdministrationHIPAAClinic Performance
Over 130 clinics across Michigan, Indiana, Illinois, Wisconsin, and Georgia. Therapist-owned, patient-centered.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2001
Headquarters
Clinton Twp, MI
LinkedIn followers
11,755
Team Rehab is a network of THERAPIST OWNED/THERAPIST RUN outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin and Georgia.
Our mission is to be the best source of outpatient physical therapy by having clinics with the highest levels of patient satisfaction and the best measurable outcomes. It’s what we do and it’s that simple.
Team Rehab follows a simple concept that works. Happy Patients and Happy Employees. That’s it. Because of this, we have some of the best incentives in the industry – exceptional benefits, training, and mentorship.
Team Rehab believes that employing the best people will provide the best therapy and service to our patients. Because of this, Team Rehab offers:
Competitive Pay
Benefits for Both Full and Part Time Employees!
Monthly Bonuses
401(k) Match
Excellent Educational Incentives!
Generous PTO
Profit Sharing
Offices: 33900 Harper, Suite 104, Clinton Twp, MI 48035, US · 16000 Southfield Road, Suite 200, Allen Park , MI 48101, US · 3520 Green Court, Suite 150 1st Floor, Ann Arbor, MI 48106, US · 2771 Oak Valley Drive, Ann Arbor, MI 48103, US · 485 East Columbia, Suite 10, Battle Creek, MI 49014, US
Physical TherapyReturn to Work ServicesOccupational TherapyWorkers' CompensationASTYMFunctional Dry NeedlingLSVT Big for ParkinsonsVestibular TherapyOrthopedicNeurological
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