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Full-time
high school
Posted 1d ago
Apply by Aug 9
~40 hrs/week
Responsibilities
Maintains department standards for customer service, cleanliness, and profitability while ensuring accurate product pricing and availability. Manages inventory parameters in product management software and coordinates with management on product placement and resets.
Requirements
Requires a high school diploma or equivalent and six months to one year of related experience. Candidates must possess strong basic math skills and the physical ability to lift up to 50 pounds.
Full job description
Additional Considerations (if any):
-
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title:Retail Product & Pricing Specialist
Department: Grocery
FLSA: Non-Exempt
General Function:
Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Ensures products are available to the customer in a timely basis and all item parameters are accurately maintained in the product management software.
Core Competencies:
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce
Positions that Report to you: None
Primary Duties and Responsibilities:
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner and makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include)
escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Assists store management with gross profit analysis and other management reporting functions.
Ensures inventory information is accurate for monthly inventory.
Utilizes product management software to minimize out of stocks and inventory and maintains correct item parameters and signage to maximize sales and profits.
Ensures advertised, EDLP, and RDA items are priced and signed correctly and sufficient quantities are ordered.
Maintains special buys to ensure accuracy of parameters in product management applications.
Performs inventory and pricing verification in accordance with Hy-Vee policy.
Works with upper management to determine product placement for new items and resets to ensure the timely presentation of products to the customer.
Ensures obsolete and discontinued inventory is reduced for quick sale.
Monitors excess inventory and works with store management to minimize.
Monitors and reports on damage/unsaleable and implements solutions to reduce them.
Edits and transmits replenishment and ad orders.
Ensures price changes and product information changes for all items are completed in a timely manner.
Assists department managers with questions concerning product management in their department.
Works with DSD vendors, checks in and balances vendor invoices.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
Education and Experience:
High school or equivalent experience. Strong basic math skills necessary. Over six months to one year of similar or related experience.
Physical Requirements:
Must be physically able to exert up to 50 pounds of force (energy exerted) occasionally.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is frequently exposed to noise, occasionally exposed to temperature extremes and equipment movement hazards, and continually exposed to the fast paced work environment and pressure to meet deadlines.
Equipment Used to Perform Job:
Windows based PC, printer, wireless devices, telephone, fax, copier, calculator, internet, product management software, and Microsoft Office products.
Financial Responsibility:
Responsible for company assets including equipment and merchandise.
Contacts:
Has daily contact with customers, suppliers/vendors and with the general public.
Confidentiality:
Has access to confidential information including store inventory information, item costs, and margins.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
Hy-Vee, Inc. is an employee-owned corporation operating more than 563 business units across nine Midwestern states with sales of more than $13 billion annually. The supermarket chain is synonymous with quality, variety, convenience, healthy lifestyles, culinary expertise and superior customer service. Hy-Vee was recently named the No. 1 grocery store in America by USA TODAY. The company’s more than 75,000 employees provide “A Helpful Smile in Every Aisle” to customers every day.
Offices: 5820 Westown Parkway, West Des Moines, IA 50266, US
Grocery RetailEmployee OwnershipCustomer Service & ExperienceHealth & WellnessCulinary ExpertiseAisles On-LineThe Best at FreshFood Distribution SystemsSustainabilityand Innovation
How many Customer Service & Support jobs are open in La Crosse, WI right now?
There are currently 214 open customer service & support positions in La Crosse, WI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in La Crosse, WI?
Companies currently hiring include Kwik Trip, Inc., Festival Foods, Mayo Clinic, Compass Group, Gundersen Health System, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in La Crosse, WI?
Yes — 23 of the 214 open customer service & support positions offer remote or hybrid work (10 remote, 13 hybrid).
How do I apply for Customer Service & Support jobs in La Crosse, WI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.