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Full-time
high school
Posted 15h ago
Apply by Aug 9
~40 hrs/week
Responsibilities
The Health Market Department Manager is responsible for setting department standards for customer service, cleanliness, and profitability while coordinating product delivery. They also oversee employee recruitment, training, scheduling, and performance management to ensure a positive and efficient shopping experience.
Requirements
Candidates should have 1–3 years of previous related work experience and a high school diploma or equivalent. The role requires the physical ability to lift up to 100 pounds and proficiency in arithmetic calculations.
Full job description
Additional Considerations (if any):
-
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Health Market Department Manager
Department: Health Market
FLSA: Non-Exempt
General Function:
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the most innovative and best quality product at a competitive retail price.
Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Manager of Health Wellness Home, Store Operations, and Perishables
Positions that Report to you: Health Market Department Employees
Primary Duties and Responsibilities:
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
Recruits, hires, trains, supervises, disciplines, and evaluates all department employees. Determines department goals with store director.
For the purposes of homeopathic and natural wellness products, employee will assist customers by accessing/obtaining information and pointing to the product, however will not provide instruction on the product or its use.
Stays current on trends in each product category, and educates customers by offering suggestions, answering questions, etc.
Determines weekly work schedule and establishes a daily work plan for the department. Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
Tracks proper rotation of products, checks for expired code dating, and orders merchandise for replenishment.
Communicates with employees regarding sales and ideas. Assists in educating customers by offering suggestions and answering questions, etc.
Handles and satisfies customer issues.
Adheres to company policies and individual store guidelines.
Figures retail pricing and ensures correct pricing.
Analyzes weekly and monthly sales and trends, prepares ad projections, and writes ads
Plans displays, promotions, and determines pre-orders.
Determines sanitation guidelines and procedures and ensures compliance.
Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
Fills displays, checks in delivered merchandise, and works in the sales area. Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Determines placement of merchandise and rearranges as needed.
Assists in other areas of store as needed.
Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
Must possess the ability to compose original correspondence; follow technical manuals and have increased contact with people.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Education and Experience:
High school diploma or equivalent preferred; 1 – 3 years of previous related work experience.
Physical Requirements:
Visual requirements include: ability to see detail at near range with or without correction, depth perception, color vision (ability to identify and distinguish color), and field of vision.
Must be physically able to exert up to 100 pounds of force (energy exerted) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
Must be able to perform the following physical activities: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, handling, grasping, feeling, talking, hearing and repetitive motions.
Working Conditions:
This position is exposed daily to dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals/solvents, and electrical shock. This is a fast paced work environment.
Has daily contact with customers, suppliers/vendors, and the general public.
Confidentiality:
Has access to confidential information including pricing, monthly reports (sales per labor hour, total company sales, gross profits, labor, percent to total), employee compensation and files.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
Related keywords
Health MarketRetailDepartment ManagerCustomer ServiceInventory ControlMerchandisingStaff SupervisionSales TrendsSanitationProduct RotationPricingHy-VeeWellness ProductsTeamworkLeadershipOperations Management
Hy-Vee, Inc. is an employee-owned corporation operating more than 563 business units across nine Midwestern states with sales of more than $13 billion annually. The supermarket chain is synonymous with quality, variety, convenience, healthy lifestyles, culinary expertise and superior customer service. Hy-Vee was recently named the No. 1 grocery store in America by USA TODAY. The company’s more than 75,000 employees provide “A Helpful Smile in Every Aisle” to customers every day.
Offices: 5820 Westown Parkway, West Des Moines, IA 50266, US
Grocery RetailEmployee OwnershipCustomer Service & ExperienceHealth & WellnessCulinary ExpertiseAisles On-LineThe Best at FreshFood Distribution SystemsSustainabilityand Innovation
How many Customer Service & Support jobs are open in Madison, WI right now?
There are currently 1,151 open customer service & support positions in Madison, WI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Madison, WI?
Companies currently hiring include Domino's, Kwik Trip, Inc., Hy-Vee, Inc., Freeland Group Restaurants, University of Wisconsin Hospital and Clinics, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Madison, WI?
Yes — 100 of the 1151 open customer service & support positions offer remote or hybrid work (47 remote, 53 hybrid).
How do I apply for Customer Service & Support jobs in Madison, WI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.