Overview UW Credit Union is committed to delivering world-class member experiences. IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-…
Skills: Software Development Tools, Object-Oriented Programming, Scripting Languages, SQL, Version Control Systems
Overview UW Credit Union is committed to delivering world-class digital experiences. Information Technology is a team of passionate software development professionals who deliver a diverse portfolio of technical solution…
Skills: .NET, C#, Object-oriented programming, Scripting languages, Query languages
Overview UW Credit Union is growing and hiring a group of Personal Banker (internally known as Financial Specialists) to provide remarkable service and support our members in the Milwaukee area. Join our team as a Financ…
Skills: Consultative Sales, Customer Service, Financial Education, Problem Solving, Interpersonal Communication
Overview UW Credit Union is growing and hiring a group of Personal Banker (internally known as Financial Specialists) to provide remarkable service and support our members in the Madison area. Join our team as a Financia…
Skills: Consultative Sales, Customer Service, Financial Education, Problem Solving, Interpersonal Communication
Spanish Bilingual Personal Banker: Milwaukee Area ($1.25 per hour premium!)
West Allis, Wisconsin, United States · On-site
Mid level
Overview UW Credit Union is hiring Spanish Bilingual Personal Banker (internally known as Spanish Bilingual Financial Specialist) to serve our members in the Milwaukee area! Join our team as a Financial Specialist and be…
Skills: Consultative Sales, Customer Service, Financial Education, Problem Solving, Interpersonal Communication
Spanish Bilingual Personal Banker: Madison Area ($1.25 per hour premium!)
Sun Prairie, Wisconsin, United States · On-site
$25/hr
Mid level
Overview UW Credit Union is hiring Spanish Bilingual Personal Banker (internally known as Spanish Bilingual Financial Specialist) to serve our members in the Madison area! Join our team as a Financial Specialist and be p…
Skills: Consultative Sales, Customer Service, Financial Education, Problem Solving, Interpersonal Communication
Overview UW Credit Union is hiring a Spanish-Bilingual Full-Time Teller to join our member-focused, hardworking team at our Verona branch. Why This Job Is Right for You Are you looking for a new opportunity to be yoursel…
Overview Looking for a part-time job where you can come to work each day excited about what you do? UW Credit Union’s Junction Road branch is hiring a Peak-Time Teller and we want YOU to apply! As a Part-Time Teller, you…
Skills: Customer Service, Cash Management, Problem Solving, Interpersonal Skills, Professionalism
Peak Time Teller: Fitchburg (Spanish-Bilingual Required)
Madison, Wisconsin, United States · On-site
$20/hr
Entry level
Overview Looking for a part-time job where you can come to work each day excited about what you do? UW Credit Union’s Fitchburg branch is hiring a Bilingual Peak-Time Teller and we want YOU to apply! As a Part-Time Telle…
Overview Looking for a part-time job where you can come to work each day excited about what you do? UW Credit Union’s Capitol Square branch is hiring a Peak-Time Teller and we want YOU to apply! As a Part-Time Teller, yo…
Skills: Customer Service, Cash Management, Problem Solving, Interpersonal Skills, Professional Communication
Overview Help Shape How UW Credit Union Learns, Adapts, and Grows At UW Credit Union, we believe learning is more than training—it is a critical driver of employee success, organizational effectiveness, and an exceptiona…
Client Services Associate I - Wealth Management Department
Madison, Wisconsin, United States · On-site
$25/hr–$28/hr
Entry level
Overview UW Credit Union is hiring a Client Services Associate I to join our Wealth Management team in Madison! Do you have a passion for providing exceptional customer service and delivering quality? Do you have strong …
Overview UW Credit Union is looking for someone who can keep our Member Service Operations Team product enhancements moving; removing roadblocks, sharpening our Agile practices, and making sure the work that supports our…
Overview UW Credit Union is committed to improving the financial well-being of people. Membership Services plays a critical role in the success of the organization by delivering our core electronic funds transfer and dep…
Skills: ACH Processing, Wire Transfers, General Ledger Reconciliation, Regulatory Compliance, Problem Solving
Full-Time Teller: East Side Branch (Spanish-Bilingual Required)
Madison, Wisconsin, United States · On-site
$20/hr
Entry level
Overview UW Credit Union is hiring a Spanish-Bilingual Full-Time Teller to join our member-focused, hardworking team at our East Side branch. Why This Job Is Right for You Are you looking for a new opportunity to be your…
Part Time Teller: Franklin Branch (Spanish-Bilingual Required)
Franklin, Wisconsin, United States · On-site
$20/hr
Entry level
Overview Looking for a part-time job where you can come to work each day excited about what you do? UW Credit Union’s Franklin Branch is hiring a Bilingual (Spanish/English) Part-Time Teller and we want YOU to apply! Ven…
Overview UW Credit Union is seeking a Financial Consultant in Madison, WI. Join our wealth management team that is dedicated to helping UWCU members identify and achieve their long-term goals. This position offers the op…
Skills: Financial Planning, Sales, Networking, Business Acumen, Investment Management
Overview The Consumer Lending Specialist II is a skilled communicator, has proficient knowledge of consumer lending, and is responsible for sales, underwriting, and education of members and/or new lenders. They oversee t…
Peak Time Teller: East Side (Spanish-Bilingual Required)
Madison, Wisconsin, United States · On-site
$20/hr
Entry level
Overview Looking for a part-time job where you can come to work each day excited about what you do? UW Credit Union’s East Side branch is hiring a Spanish-Bilingual Peak-Time Teller and we want YOU to apply! As a Part-Ti…
Overview The Consumer Lending Specialist II is a skilled communicator, has proficient knowledge of consumer lending, and is responsible for sales, underwriting, and education of members and/or new lenders. They oversee t…
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$88k–$109k/yr
Full-time
bachelor degree
Annual Time Off, Paid Caregiver Leave, Paid New Child Parental Leave, Paid Volunteer Time, 401k Company Match, 457 Deferred-compensation Plan
Posted 15h ago
Apply by Jul 27
~40 hrs/week
Responsibilities
Provide second-level support for external applications and first-level support for internal tools by diagnosing and troubleshooting technical issues. Collaborate with software engineering and DevOps teams to implement bug fixes and maintain technical documentation.
Requirements
Requires a Bachelor's degree in Computer Science or a similar field and 2-3 years of Support Engineering experience. Candidates must be fluent in software development tools, query languages, and version control systems.
Full job description
Overview
UW Credit Union is committed to delivering world-class member experiences. IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services. A Support Engineer is a software professional who enjoys solving unique and challenging problems in creative ways with a growth mindset. This person thrives in a fast-paced, collaborative, team-oriented environment and has an enthusiasm for learning. This position provides second-level support for members as they interact with our external software applications, and first-level support for business partners as they use internal software tools. Primary responsibilities include monitoring our support ticket backlog, collaborating with internal partners to diagnose and troubleshoot issues, and collaborating with database administrators, software engineering and DevOps to ensure problems are resolved in a timely manner. This position will work in an Agile environment and participate in team activities supporting our iterative development process.
Responsibilities
Support Engineering
Evaluate incoming support tickets and make decisions on priority, level of urgency, and next steps required.
Perform advanced research and problem solving of internal customer and member questions and issues.
Perform complex diagnosis and analyze reported issues utilizing logs and monitoring tools.
Escalate and coordinate fixes for incidents or enhancements with Software Engineers and DevOps.
Read and understand code to be able to find potential bugs and determine level of access granted to users.
Make code changes to implement fixes for software bugs and make incremental software improvements and enhancements as needed.
Respond effectively and efficiently to unplanned events such as system failures involving production systems.
Prepare and update technical documentation of systems and processes in an always changing environment.
Assist IT leadership, audit, and other business partners in reporting and data needs via SQL queries.
Facilitate ad hoc requests for member notification and notices.
Write and run tasks and console programs to facilitate manual processes and rerun unsuccessful jobs as needed.
Mentor other support engineers, providing technical guidance and handling escalations.
Manage core financial platform and operating system.
Design and configure integration technologies such as file transfer.
Team and Cross-Functional Collaboration
Provide business units a primary point of contact for reporting issues via email, Teams channels, and support requests.
Create processes and make process improvements for escalating issues to appropriate internal product teams (e.g. software engineers, DevOps).
Effectively communicate issues and escalations to product teams and DevOps by providing detailed background, resources, and forensic data.
Communicate details regarding technical analysis to audiences with varying technical ability.
Lead communication efforts and follow current process guidelines for disruption/outage communications during business hours.
Coordinate the scheduling and communication of Scrum-related events.
Coordinate release testing and deployments for flagship applications.
Coordinate and communicate with business units regarding upcoming product releases.
Collaborate with engineering teams, business units, and technical peers to ensure business requirements are met.
Communicate support process changes to product teams.
Maintain collaborative relationships with key business partners in IT, MSO, and MSC.
Operational Excellence
Take ownership of customer issues reported and see problems through to resolution.
Provide excellent customer service offering guidance and providing next steps and solutions.
Resolve support tickets in a professional manner.
Maintain a high degree of quality in communication and technical work.
React to and fix issues and bugs quickly and efficiently in an agile development environment.
Possess broad range of knowledge for IT Systems, Applications, and Operations.
Continuous Learning
Understand and utilize the tools, technologies, and techniques for creating software using modern practices.
Maintain awareness of emerging technology trends.
Maintain awareness of current credit union systems and processes.
Research & Analysis
Maintain knowledge of software support processes and tools and advise initiatives to adopt new technologies with the support of IT Leadership.
Qualifications
Experience & Education
Bachelor’s degree in Computer Science or a similar field is required.
2 – 3 years of Support Engineering experience is required.
Skills
Fluency with software development tools and technologies.
Familiarity with one or more object-oriented programming, scripting, and query languages.
Fluency in version control systems.
Strong oral and written communication skills.
Ability to be on-call.
Working at UW Credit Union
Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:
21.5 days of annual time off (accrued per pay period)
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
Hybrid work environment: minimum 3 days a week on-site
10 paid holidays (including your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
457 deferred-compensation plan
Variable bonus reward
Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
Employee Assistance Program
And more!
All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.
UW Credit Union prides itself on being a financial institution that makes a positive difference with our members and within our communities. Because humanity resides at the heart of everything we do, we've dedicated ourselves to putting our members’ best interest first. Our members know they can count on us to do the right thing—each and every day.
Because we hold ourselves to the highest standard, we start with hiring the best. We seek out passionate individuals who share our core values of service, quality, and respect. Our organizational culture is one of compassion and teamwork, a key reason why we’ve been awarded Madison Magazine's Best Places to Work. In addition to a competitive benefits package, employees also enjoy a:
• Friendly, collaborative and casual working environment.
• Healthy balance between work and home life.
• Professional development opportunities.
UW Credit Union is an equal opportunity and affirmative action employer.
Offices: 8033 Excelsior Dr, Madison, Wisconsin 53717, US
UW Credit Union prides itself on being a financial institution that makes a positive difference with our members and within our communities. Because humanity resides at the heart of everything we do, we've dedicated ourselves to putting our members’ best interest first. Our members know they can count on us to do the right thing—each and every day.
Because we hold ourselves to the highest standard, we start with hiring the best. We seek out passionate individuals who share our core values of service, quality, and respect. Our organizational culture is one of compassion and teamwork, a key reason why we’ve been awarded Madison Magazine's Best Places to Work. In addition to a competitive benefits package, employees also enjoy a:
• Friendly, collaborative and casual working environment.
• Healthy balance between work and home life.
• Professional development opportunities.
UW Credit Union is an equal opportunity and affirmative action employer.
Offices: 8033 Excelsior Dr, Madison, Wisconsin 53717, US