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Full-time
Paid Time Off, Medical, Dental, Long Term Disability, Short Term Disability, Life Insurance
Posted 3d ago
~40 hrs/week
Responsibilities
The Service Advisor is responsible for greeting customers, documenting vehicle symptoms, and providing accurate cost estimates for labor and parts. They must monitor vehicle progress throughout the day and explain all completed work and charges to the customer.
Requirements
Candidates must have at least one year of experience in a service advisory role within a dealership setting. A positive attitude and a high-volume, CSI-focused mentality are required.
Full job description
Kocourek Ford is currently seeking a Service Advisor to join our fast paced, friendly and fun atmosphere.
The successful candidates should already possess the five traits that cannot be taught; talent, attitude, drive, energy and character.
RESPONSIBILITIES:
Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers
REQUIREMENTS:
Minimum 1 year experience in a service advisory role
Positive attitude
High volume mentality
CSI focused
Required experience:
Service Advisor, Dealership, Automotive Knowledge: 1 year
BENEFITS:
Kocourek offers an extensive benefit packet that includes: paid time off, medical, dental, long and short term disability, life insurance and a generous matching 401k plan.
Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.
Related keywords
Service AdvisorDealershipAutomotiveCSIVehicle MaintenanceRepair OrderCustomer SatisfactionFord
Our Wings make the difference as your trusted Central Wisconsin Car Dealer!
Industry
Retail Motor Vehicles
Company size
201-500 employees
Founded
1999
Headquarters
Wausau, Wisconsin
LinkedIn followers
500
Kocourek will provide every guest with an unrivaled automotive service experience every day, in every way, from everyone. We will enrich our team with training, education and a consistent opportunity for growth. We will leave nothing to chance. Our commitment to guests and team members will always be complemented by respect and support for the community we serve.
The Kocourek Team is the reason why our dealerships are Central Wisconsin's favorite and most trusted. Our Team Members make the difference. It's their faithfulness to our core-values and the Corporate Culture that has allows them and our organizations to stand-out, not only as the automotive dealer of choice for sales and service but also as an Employer.
Kocourek’s Core Values were derived with the goal of shaping the actions and interactions of our team-members, to extract excellence from the inside-out. Our Core Values are the pillars that support our organization’s vision, shape our culture and reflect our ideals. These six statements are used to educate our guests and employees about our identity as a place of business, a member of the community and an employer. Kocourek is governed by these principles and are used in every decision-making aspect daily. These are values each team-member of Kocourek is predisposed to radiate, believe and live.
Offices: Wausau, Wisconsin 54401, US · 152200 Morning Glory Ln, Wausau, WI 54401, US · 152201 Morning Glory Ln, Wausau, Wisconsin 54401, US · 2613 N 20th Ave, Wausau, Wisconsin 54401, US · 2727 N 20th Ave, Wausau, WI 54401, US
Our Wings make the difference as your trusted Central Wisconsin Car Dealer!
Industry
Retail Motor Vehicles
Company size
201-500 employees
Founded
1999
Headquarters
Wausau, Wisconsin
LinkedIn followers
500
Kocourek will provide every guest with an unrivaled automotive service experience every day, in every way, from everyone. We will enrich our team with training, education and a consistent opportunity for growth. We will leave nothing to chance. Our commitment to guests and team members will always be complemented by respect and support for the community we serve.
The Kocourek Team is the reason why our dealerships are Central Wisconsin's favorite and most trusted. Our Team Members make the difference. It's their faithfulness to our core-values and the Corporate Culture that has allows them and our organizations to stand-out, not only as the automotive dealer of choice for sales and service but also as an Employer.
Kocourek’s Core Values were derived with the goal of shaping the actions and interactions of our team-members, to extract excellence from the inside-out. Our Core Values are the pillars that support our organization’s vision, shape our culture and reflect our ideals. These six statements are used to educate our guests and employees about our identity as a place of business, a member of the community and an employer. Kocourek is governed by these principles and are used in every decision-making aspect daily. These are values each team-member of Kocourek is predisposed to radiate, believe and live.
Offices: Wausau, Wisconsin 54401, US · 152200 Morning Glory Ln, Wausau, WI 54401, US · 152201 Morning Glory Ln, Wausau, Wisconsin 54401, US · 2613 N 20th Ave, Wausau, Wisconsin 54401, US · 2727 N 20th Ave, Wausau, WI 54401, US