Customer Service & Support Jobs in Virginia (Now Hiring) — 21,726 open — Page 260

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As a Pharm Tech III,  You will process prescription orders while ensuring that the third party adjudications process is complete, troubleshoots and NDC changes on prepared orders, batches and collates patient paperwork, pulls correct medications, fills pharmacy orders, and assists in the packing and shipping of prescriptions.    

The successful candidate will report directly to the Operations Manager, Pharmacy.

Responsibilities

• Possesses a strong pharmacy knowledge base including translation of sig codes, product selection, basic knowledge of brand and generic drugs by name
• Must be familiar with processing queues, completing department To-Do’s and processing prescription refills
• Performs administrative functions of sorting, scanning and filing prescriptions
• Completes daily cycle counts and reconciles inventory
• Maintains a working knowledge of assigned specific pharmacy area/functions as well as cross training in other areas throughout the pharmacy as indicated by management
• Prepares, packages and affixes proper auxiliary labels on a timely basis specifying name of drug, strength, route of administration and quantity
• Places proper paperwork along with an initialed shipping slip and the medication all together for the pharmacist approval
• Inventories and restocks the pharmacy when supplies diminish, including checking in/putting away the order in its proper place in a timely fashion
• Assembles boxes for shipment and stocking supplies used to ship
• Performs all functions associated with the returns and destroys process 
• Performs the functions associated with packing a medication order upon completion of pharmacist final check.  
• Completes expiration dating review of all medications on a scheduled basis or at each restocking period and quarantine  medications for destruction
• Works with vendors and wholesalers and performs functions associated with inventory control
• Processes prescriptions while ensuring that the third party (insurance) adjudications process is complete in accordance with CCS protocol
• Resolves insurance rejections and perform test claims
• Performs data entry of new and refill prescriptions
• Completes medication intake form for new patients or changes for existing patients
• Maintains a complete understanding of prescription processing including: data entry, creation of shipment schedules, verification of insurance and patient eligibility, prescriber calls for prescription refills, intake of refill Rxs from prescriber, generation and collation of processed queues
• Answers inbound patient-related calls and makes outbound patient-related calls
• Maintains a working knowledge of assigned specific pharmacy area/functions as well as cross training in other areas throughout the pharmacy as indicated by management
• Contacts doctors’ offices to request new prescriptions for pharmacy patients
• Courteously assists all customers, internal and external
• Achieves stated goals and objectives as outlined by managements
• Maintains a high degree of confidentiality at all times due to access to sensitive information 
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Abides by all regulations, policies, procedures and standards

Desired Outcomes

• Exercises appropriate cost control measures
• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in Continuous Quality Improvement
• Represents the organization professionally at all times

Qualifications

• High School diploma or GED with 4+ years working as a Pharmacy Technician (inbound/outbound call center experience preferred) or equivalent combination of education and experience 
• Must maintain in good standing registration as a Pharmacy Technician with the state 
• Must possess PTCB certification 
• Maintain all required continuing education for licensure and certification 
• Ability to speak effectively with patients and doctors offices during calls 
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations 
• Must be flexible regarding work schedule.  All positions require evening and weekend availability. 
• Strong multi-tasking skills and attention to detail 
• Strong communication and interpersonal relation skills 
• Ability to work independently 
• Time management skills 

 

CCS is EEOC/AA employer. M/F/D/V

Values

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day.  

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency.Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.  

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization.Treat others the way you want to be treated.  

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals.Speak the truth.

Company Overview

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

What We Offer

• Competitive Salary 
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options (if applicable)
• Wellness programs and mental health support