As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exc…
Skills: Public safety, Emergency response, Patrolling, Incident reporting, Customer service
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As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exc…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$18/hr–$24/hr
Part-time
high school
Zero-deductible health plan, Dental insurance, Vision insurance, Paid time off, Tuition assistance, Retirement savings match
Posted 8d ago
~40 hrs/week
Responsibilities
The Public Safety Officer patrols the medical center to identify hazards, respond to emergencies, and manage unauthorized or illegal activities. They are responsible for documenting incidents, conducting safety inspections, and providing assistance to patients, visitors, and staff.
Requirements
Candidates must have a high school diploma or GED and a valid driver's license. One year of experience in law enforcement, public safety, or fire departments is preferred, along with BLS certification.
Full job description
As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.
Department
PUBLIC SAFETY - 308076
Worker Sub Type
Regular
Work Shift
Second Shift (United States of America)
Pay Range
$18.59 - $24.16
Job Description
The Public Safety Officer, under the supervision of the Public Safety Lt., patrols assigned areas of the Medical Center to identify and/or respond to unsafe conditions and emergency. In addition, the officer will answer calls for service pertaining to unauthorized or illegal activity within the building or campus grounds. All officers respond to emergencies and calls to assist with combative patients or visitors, fire alarms, infant/child abduction, active shooter etc. On a routine basis each officer will perform inspections for hazards and unusual situations, lock or unlock doors. Handle trespassing issues, property receipt and issue, deceased patient transport etc. Officers are routinely assigned the task of testing and inspecting Public Safety and safety equipment throughout the campus monthly.
Must be able to work well with all levels of individuals ranging from administrators and physicians to indigent patients. Officers must be able to think quickly on their feet, apply common sense, local, state and federal laws, VH policies and be problem solvers. Officers are required to exhibit customer excellence at all times and model the VH mission, vision and values.
Each officer properly and completely documents all rounds; writes the necessary reports about all incidents; submits reports by the end of the shift during which the pertinent incident occurred. Officers must be proficient in the use of the RMS Public Safety incident computer-based system and the VH Risk Qual System. Officer must know when to communicate information confidentially and which method of communication should be used for the type of communication being given. Each officer immediately corrects problems or writes appropriate work orders or memos or reports problem to safety officers and others when safety related problems are observed; Public Safety Officers inspect fire extinguishers and eye wash stations and conduct or assist others in conducting other safety and Public Safety inspections such as Environment of Care Rounds as assigned; test and check alarm system equipment and other equipment as assigned to make sure they are functioning correctly; perform fire watches when requested; monitors Camera systems, Infant Abduction systems, Fire Alarm systems, Medical Gas Alarms, and generator alarms. Investigates reports of loss and damage property and reports of criminal activity. Assist law enforcement within custody individuals as needed.
Each officer is required to have a strong working knowledge of the facility assigned, Campus grounds and all related buildings on Campus; analyze and coordinate responses to all alarms on the property; respond to emergency incidents and provide physical Public Safety to our command location; perform inspection of buildings, doors (interior and exterior) to make sure they are opened on time and secured after the regular business day; pick up cash deposits daily to be delivered to the cashier’s office in the. Officers are requested periodically to search patient rooms and patient property for contraband and if found to take the proper safety steps to render them safe. Respond to AirCare landing and take offs.
Each officer is courteous to the public (patients, visitors, employees, doctors, sales and service people, neighbors and passers-by, etc.). Shows a professional attitude consistently; promptly responds to such requests 95 percent of the time. When this is not possible because of higher priority, the person or department requesting services is promptly notified. Officers provide detailed directions when requested by a visitor or patient; provide escorts to staff members when requested on off business hours. Provide patient and staff Public Safety and safety stand by for terminations, TDO hearings. Escorts disgruntled individuals from the building or property.
Responds to emergency calls for service consistently in a prompt manner. IE. Fire, Biological, Mass casualty, Hospital Lock Down, Radiation Emergencies and Active Shooter; uses sound judgment and discretion in handling such calls 100 percent of the time; prepared to assist special needs patient population; assists in transporting patients to BHS; monitor ECO/TDO patients; intervenes in patient, visitor or family disputes and maintains order. Provides assistance to staff when they are working with an aggressive person and intervenes as necessary before staff are injured.
Public Safety Officer may be exposed to chemicals and persons with various illnesses, and individuals with aggressive behaviors.
Education High School Diploma or GED required.
Experience One year of previous, law enforcement, public safety, college and/or fire departments is preferred.
BLS Certification (Basic Life Support) - American Heart ‘Healthcare Provider’ (HCP) - AHA approved required. American Heart Association (AHA) appropriate certification prior to completion of orientation required.
International Association for Healthcare Public Safety and Safety Basic Exam within 1 year required.
ASP baton, Handcuff, OC Foam Spray and aggression management training within 6 months required.
Qualifications Good public relations and communication skills required.
Competent to successfully interact with individuals of varying backgrounds and ethnicities.
Must be able to work with individuals with special needs which may apply based on the age, mental capacity etc.
Ability to display compassion when the situation calls and always look for ways to be of help to others required.
Ability to help ease pain and suffering, and help others required.
Available for duty assignment at any Valley Health System facility required (assignments may be temporary or permanent, dependent upon the needs of the VHS organization).
Ability to work on alternate shifts and flex schedule required.
Ability to work on holidays and weekends required.
Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
Valley Health is a not-for-profit health system dedicated to meeting the medical needs of West Virginia, Maryland, and the Top of Virginia.
With award-winning hospitals, advanced medical services, and cutting-edge technology, Valley Health has been recognized as a leader in healthcare services. We care about giving back and bringing together communities to provide the care local residents need. Our system’s history goes back to 1903, when our first hospital opened its door with just 36 beds. Now, with a combined 604 inpatient beds, 166 long-term care beds, 5,300 employees, and 500 medical staff, we have grown to meet the medical needs of our region. Our nationally recognized and trusted hospitals lead with innovative health care and always remained focused on patients first.
Valley Health hospitals:
Winchester Medical Center
Hampshire Memorial Hospital
War Memorial Hospital
Page Memorial Hospital
Shenandoah Memorial Hospital
Warren Memorial Hospital
Offices: 220 Campus Boulevard, Winchester, VA 22601, US · 1840 Amherst St, Winchester, Virginia 22601, US · 363 Sunrise Blvd, Romney, West Virginia 26757, US · 200 Memorial Drive, Luray, Virginia 22835, US · 759 South Main Street, Woodstock, Virginia 22664, US
Health care and HospitalHealth CareMedical DeviceNon ProfitMedical
How much do Customer Service & Support jobs in Virginia pay?
Based on 2765 listings with disclosed salaries, most customer service & support jobs in Virginia pay between $47k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Virginia right now?
There are currently 21,726 open customer service & support positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Virginia?
Companies currently hiring include Domino's, Advance Auto Parts, Lowe's Companies, Inc., Dollar Tree Stores, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Virginia?
Yes — 1010 of the 21726 open customer service & support positions offer remote or hybrid work (509 remote, 501 hybrid).
How do I apply for Customer Service & Support jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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