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$13/hr–$17/hr
Full-time
high school
Posted 4d ago
~40 hrs/week
Responsibilities
The Guest Service Agent is responsible for efficiently checking guests in and out while providing excellent customer service. They also manage guest inquiries, handle payments, and coordinate with housekeeping and maintenance to ensure room readiness.
Requirements
A high school diploma is preferred for this role. Previous hospitality or customer service experience is also preferred, along with basic computer proficiency.
Full job description
382 rooms | 15,000 sq. ft. meeting/event space
Amenities: 4 on-site restaurants, outdoor pool, club lounge, fitness center, gift shop.
Located in a major Houston business district, the Sheraton Brookhollow offers opportunities to lead full-service operations with strong corporate demand. Explore the property through a virtual tour and see why it’s an engaging environment for hospitality professionals.
The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.
COMPENSATION: $13-$17 HR.
JOB DESCRIPTION
Job Title: Guest Services Agent
Department: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
MINIMUM REQUIREMENTS
Education
High school diploma preferred.
Experience
Previous hospitality or customer service experience preferred.
Experience with hotel Property Management Systems (PMS) a plus.
Skills and Knowledge
Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
Basic computer and data-entry proficiency.
Problem-solving and conflict-resolution ability.
Professional, friendly, and welcoming demeanor.
Job Duties and Responsibilities
Greet, register, and check guests in/out efficiently and courteously.
Respond to guest inquiries, requests, and concerns promptly and professionally.
Handle payments, room assignments, and reservation changes accurately.
Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
Maintain a clean and organized front desk and lobby area.
Willingness to work varied shifts, including weekends and holidays.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
A Fully Integrated Owner, Operator & Developer of Premium Hotels in High-Growth Urban Markets | HRI Lodging
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1982
Headquarters
New Orleans, LA
LinkedIn followers
8,725
Exceptional hospitality begins with exceptional relationships.
HRI Hospitality is a fully integrated owner, operator, and developer of premium hotels, dedicated to creating long-term value for owners, memorable guest experiences, and rewarding careers for our associates. Through HRI Lodging and our integrated hospitality platform, we combine investment expertise, operational excellence, and strategic leadership to maximize the performance and long-term value of every asset we serve.
What sets HRI apart is our disciplined approach to investment and growth. We thoughtfully select high-growth markets, partnering with owners to maximize long-term asset value while developing and operating hotels that reflect the unique character of their destination.
Our success is built on trusted relationships—with owners, the world's leading hotel brands, and our associates. We proudly partner with Hilton, Marriott, Hyatt, IHG, and other leading brands, aligning the interests of ownership, brand partners, and hotel teams to create long-term success.
Our diverse portfolio includes luxury, lifestyle, boutique, independent, and branded hotels in some of America's most dynamic markets. Backed by expertise in operations, revenue management, sales and marketing, food and beverage, finance, development, and comprehensive hospitality expertise, we deliver fully integrated hospitality solutions tailored to each property's unique goals.
Above all, HRI is a people-first organization. We believe exceptional hotels are built through exceptional people, trusted partnerships, and a commitment to creating lasting value—for our owners, our associates, our guests, and the communities we serve.
Offices: 812 Gravier Street, Suite 200, New Orleans, LA 70112, US
Hotel ManagementHotel Developmentand Construction Management
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