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Logistics Coordinator - Warehousing & Distribution | M-F, 1pm-10pm
Irving, Texas, United States · On-site
Entry level
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Full-time
100% Employer-paid benefit plans, Health insurance, Flexible PTO, 401(k) with company match, Flexible work from home options, Maternity & Paternity leave
Posted just now
~40 hrs/week
Remote in Dallas, Texas, United States
Responsibilities
The Implementation Specialist will manage the end-to-end deployment of AI and voice solutions, including configuration, testing, and customer communication. They will also coordinate with internal teams and customers to ensure successful go-live and perform post-launch call reviews to optimize agent performance.
Requirements
Candidates must have 3–7 years of experience in SaaS implementation or technical onboarding with strong project management and communication skills. Proficiency in technical concepts, integrations, and experience with AI or voice solutions is highly preferred.
Full job description
Description
About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands.
Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.
Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.
About the Role
We are looking for a customer-focused Implementation Specialist to own the end-to-end deployment of Birdeye's AI and voice solutions. This role will work closely with customers, IT teams, FDEs, Product, and Engineering to configure, test, and launch solutions successfully.
This is a customer-facing implementation and configuration role, not a backend engineering role.
Key Responsibilities
Own implementations from kickoff through go-live, including timelines, milestones, risks, and customer communication.
Execute integration playbooks and coordinate EHR/PMS and third-party integrations.
Configure providers, appointment types, availability, widgets, knowledge bases, and other product settings.
Configure AI agents, including workflows, procedures, prompts, guardrails, and customer-specific business rules.
Be comfortable understanding customer requirements and translating them into effective agent workflows and experiences.
Coordinate telephony setup and call-forwarding with customer IT/telephony teams.
Lead UAT, end-to-end testing, go-live, and post-launch validation.
Identify risks and technical dependencies early and coordinate resolution with FDE/Engineering.
Maintain accurate implementation documentation and continuously improve implementation playbooks.
Voice Agent Tuning: Continuously tune voice agent workflows, prompts, procedures, and guardrails based on customer requirements, UAT results, and real-world call behavior to improve accuracy and customer experience.
Post-Launch Call Reviews: Conduct regular post-launch call reviews to identify gaps, incorrect responses, workflow issues, and opportunities to improve
What This Role Does NOT Own
Backend tooling or custom backend logic
Building or modifying APIs or engineering tools
Custom engineering/SOW development
Backend security/compliance logic
Engineering-level debugging of backend tooling
These requirements will be identified and coordinated with FDE/Engineering, while
Implementation owns the customer communication, testing, and delivery.
Requirements
Qualifications
3–7 years of SaaS implementation, technical onboarding, professional services, or similar experience.
Strong project management and customer-facing communication skills.
Comfortable with integrations, workflows, APIs, and technical concepts.
Comfortable configuring AI/voice agents and translating business requirements into agent workflows.
Strong troubleshooting, analytical, and problem-solving skills.
Experience working with enterprise customers and cross-functional technical teams.
Ability to manage multiple implementations and drive projects to completion.
Preferred
Experience with AI, conversational AI, voice, contact center, or telephony solutions.
Experience with healthcare EHR/PMS platforms.
Experience with UAT and enterprise go-live processes.
Why You’ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.
Benefits
100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
Flexible PTO
401(k) with company match
Flexible work from home options available
Maternity & Paternity Leave
Employee Resource Groups - network with like-minded "Birds"
Abundant opportunities that come with a dynamic and fast-growing organization!
Related keywords
SaaSAI agentsVoice agentsImplementationTechnical onboardingProject managementIntegrationsAPIsEHRPMSTelephonyUATEnterpriseCustomer successWorkflow automationConversational AI
Birdeye is the #1 Agentic Marketing Platform for Multi-location Brands, purpose-built for multi-location brands. Over 200,000 businesses rely on Birdeye’s intelligent AI agents to run marketing and drive business outcomes. Birdeye helps brands enhance online reputation, engage customers across social, search, and web, and gain real-time insights into consumers and competitors — all to boost leads & foot traffic, reduce costs, and grow revenue.
Offices: 2479 E Bayshore Rd, Palo Alto, California 94303, US · 8951 Cypress Waters Blvd, Coppell, Texas 75019, US · Golf Course Road, Vatika Atrium, 4th Floor, Block B Sector 53, Gurugram, HR 122002, IN · Aguirre Street, Makati, National Capital Region 1223, PH · Dunning Avenue pop-up cycleway, Rosebery, New South Wales 2018, AU
Online Reputation SoftwareSocial Media SoftwareListing Management SoftwareLocal SEO SoftwareReview ManagementDigital Customer MessagingWebchatReferral SoftwareCustomer Advocacy SoftwareSurvey Software
How many Customer Service & Support jobs are open in Irving, TX right now?
There are currently 1,195 open customer service & support positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Irving, TX?
Companies currently hiring include Domino's, Marriott International Hotels, Inc., Allied Universal, Gartner, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Irving, TX?
Yes — 154 of the 1195 open customer service & support positions offer remote or hybrid work (43 remote, 111 hybrid).
How do I apply for Customer Service & Support jobs in Irving, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.