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Full-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
The Scheduler is responsible for daily billing preparation, confirming job readiness, and managing the installation and service scheduling process. They also provide support to operations and logistics teams by handling inquiries, processing invoices, and maintaining organized records.
Requirements
Candidates must have a High School Diploma or GED and previous customer service experience. Proficiency in Microsoft Office (Outlook, Excel, Word) and strong organizational and communication skills are required.
Full job description
SUMMARY/OBJECTIVE The Scheduler is responsible for daily billing prep, confirming readiness and scheduling installation/service. The position will also provide support to the operations in areas such as assisting customers and sales personnel in all aspects of the Installation/Service Process, including product information, availability, scheduling, and/or returns. The position will assist the logistics team with daily scheduling tasks.
Essential Functions
Work and maintain all incoming install, deliveries, shipments, pre-walks and follow up request via inbox/email.
Call builders/customers to verify job readiness.
Schedule orders by requested ship date and maintain organized filing.
Build install purchase orders.
Install invoice processing and communication.
Respond to telephone inquiries and assist in solving questions from internal and external customers
Answer incoming calls and emails timely & professionally
Perform other duties as requested by Operations and Logistics manager
Competencies/Skills/Abilities
Maintain a high level of professionalism and positive attitude when calling customer
Maintain a cordial tone and positive attitude at all times
Must be detail oriented and extremely organized
Must accurately take orders and fill out reports
Strong verbal and written communication skills are required
Proven ability to implement process improvements
High School Diploma or GED required
Ability to be detail oriented, multi-task, work within specified timeframes and in a fast paced environment.
Previous Customer Service work experience is required; previous work experience in our industry is preferred
Proficient with Microsoft Office; Outlook, Excel, Word
For over 75 years Texans have trusted The Jarrell Company with their appliances, plumbing, lighting and decorative hardware solutions.
Since we opened our doors, we have seen a wonderful response from the community and incredible growth.
We owe it to our dedicated and knowledgeable employees, and our passion for everything that makes a house a home. Visit one of our comprehensive showrooms for a one-on-one design consultation.
Dallas | Grapevine | Rockwall | Lubbock
Offices: 2651 Fondren, Dallas, Tx 75206, US · 1900 S Main St, Grapevine, Texas 76051, US · 1535 E Interstate 30, Rockwall, Texas 75087, US · 8004 Indiana Ave, Lubbock, Texas 79423, US
AppliancesConcierge Customer Care and Project ManagementDoor and Cabinet HardwareArchitectural and Specialty HardwareWater Efficient ProductsDecorative HardwareKitchen and Bathand Interior LightingConsumer GoodsHardware
How many Customer Service & Support jobs are open in Irving, TX right now?
There are currently 1,195 open customer service & support positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Irving, TX?
Companies currently hiring include Domino's, Marriott International Hotels, Inc., Allied Universal, Gartner, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Irving, TX?
Yes — 154 of the 1195 open customer service & support positions offer remote or hybrid work (43 remote, 111 hybrid).
How do I apply for Customer Service & Support jobs in Irving, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.