Irving, Texas, United States · Hybrid
What The Role Is: In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the g…
Skills: Customer Retention, Sales, De-escalation, Negotiation, Active Listening
Irving, Texas, United States · Hybrid
What The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the …
Skills: Customer Retention, Sales, De-escalation, Negotiation, Active Listening
Irving, Texas, United States · On-site
* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. * Follow the established policies in accordance with the bank an…
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Irving, Texas, United States · On-site
$21/hr–$25/hr
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Irving, Texas, United States · On-site
$14/hr–$17/hr
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Irving, Texas, United States · On-site
$13/hr–$16/hr
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Irving, Texas, United States · On-site
$15/hr–$18/hr
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Irving, Texas, United States · On-site
$13/hr–$16/hr
Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution …
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Irving, Texas, United States · On-site
Asset Technology Manager Department: Machine Division (MAC) Employment Type: Full Time Location: Irving-Las Colinas Reporting To: Matthew Clark Description The Asset Technology Manager is responsible for maximizing asset…
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Irving, Texas, United States · On-site
$14/hr–$17/hr
Job Summary: We are seeking a motivated Housekeeping Supervisor to oversee daily housekeeping operations and ensure our guest rooms and public areas meet brand standards. The ideal candidate will lead by example, manage …
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Irving, Texas, United States · On-site
$13/hr–$15/hr
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Irving, Texas, United States · On-site
$55k–$65k/yr
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
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Irving, Texas, United States · Hybrid
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
$15/hr–$16/hr
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeper for the Hampton Inn and Suitees Irving Hwy 183, Irving, TX Job Purpose: Clea…
Skills: Cleaning Principles, Industrial Laundry Operation, Vacuuming, Dusting, Sanitization
Irving, Texas, United States · On-site
$15/hr–$16/hr
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Breakfast Attendant for the Hampton Inn and Suites Irving Hwy 183 in Irving, TX Job Purp…
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Irving, Texas, United States · On-site
Join the Super Star Car Wash team and embark on an exciting career where every effort is recognized, and every day brings new opportunities! If you're ready to shine, we want you on our team! Let's make your career spark…
Skills: Customer Service, Communication, Adaptability, Multitasking, Safety Focus
Irving, Texas, United States • Hybrid
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Handle high-volume incoming calls to retain customers who wish to cancel ADT services by identifying solutions and re-selling the value of the brand. Provide an award-winning customer experience through effective problem solving, negotiation, and de-escalation of difficult calls.
Requires at least 2 years of experience in sales and call center customer service, along with a high school diploma or GED. Candidates must have a distraction-free home workspace with high-speed hardwired internet and be able to attend onsite training in Irving, TX.
What The Role Is:
In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity.
You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer’s business.
The Retention Specialist’s number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations.
This position is fully onsite at our Irving, TX location during training then will be fully remote once graduated from training: 8880 Esters Blvd, Irving, TX 75063
What’s In It For You:
Job Expectations:
Job Requirements:
How Will You Train:
We’re looking for someone with these skills:
Knowledge, Skills and Abilities:
Schedule:
Training:
Pay and Benefits:
Pay and Benefits Disclosure:
The anticipated end date for application submission is 8.19.26. The role is scheduled to start 9.14.26.
Why Choose ADT?
At ADT it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.
Check out more about life at ADT here.
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
ADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
Offices: Boca Raton, FL, US
View all jobs at ADT Security ServicesThere are currently 895 open customer service & support positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
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