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Other, Full-time
bachelor degree
Posted 4d ago
~40 hrs/week
Responsibilities
The consultant partners with strategic account executives to drive client retention and growth by optimizing the value of Cigna Healthcare products. They are responsible for coordinating operational, health, and wellness needs while maintaining trusted relationships with clients.
Requirements
Candidates must have at least 2 years of experience in the health-related industry, including knowledge of sales practices and account management. A bachelor's degree is preferred, and the role requires strong proficiency in Microsoft Office and the ability to obtain a Health & Life Insurance license.
Full job description
The Client Experience Consultant partners with the Middle Market Strategic Account Executives to drive retention and growth by helping clients optimize the value they realize from Cigna Healthcare's products and services. They do this through execution and coordination of activities in support of client operational, health & wellness and service needs.
Essential Functions & Scope of Role
Support Middle Market Client Manager’s strategic selling approach that best demonstrates Cigna Healthcare's value
Develop/Maintain a ‘Trusted Partner’ relationship with Client Managers
Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
Maintain in-depth knowledge of Cigna Healthcare products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition – may require broad organizational collaboration, influence, and escalation
Qualifications
Bachelor’s degree preferred.
2+ years of experience in health-related industry required; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.
Knowledge of Cigna Healthcare funding options, benefits structure, and platforms are preferred.
Proven ability to manage through systems and influence both external clients/brokers and internal matrix partners.
Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required.
Strong oral and written communication skills required.
Strong presentation skills required.
Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.
If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license
Must reside in local market and have ability to regularly commute to local Cigna office 3 days per week.
Competencies
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
Decision Quality: Making good and timely decisions that keep the organization moving forward.
Action Oriented: Taking on new opportunities and though challenges with a sense of urgency, high energy, and enthusiasm.
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational dynamics.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health.
The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.
Offices: 900 Cottage Grove Rd, Bloomfield, Connecticut 06002, US
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