Want to learn more about The Scion Group? Check out our website. We're hiring immediately! We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor …
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Part-time
Posted 8d ago
~40 hrs/week
Responsibilities
The Experience Team Member is responsible for providing exceptional customer service, conducting property tours, and executing sales and marketing initiatives. They also handle property administration tasks, including office maintenance, package management, and scheduling maintenance requests.
Requirements
Candidates must possess a customer-centric mindset, strong communication skills, and the ability to work in a fast-paced, agile environment. Reliability, self-discipline, and availability to work during summer, holidays, and turn periods are required.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
Your Opportunity
Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.
The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.
Your Responsibilities
Customer Experience & Sales
Prioritize interactions and communication with customers. Provide community and amenity tours.
Provide feedback on sales barriers and customer objections to management team.
Execute sales and engagement initiatives as outlined by management.
Provide recommendations on local marketing opportunities and messaging.
Assist with social media and communication on various platforms to engage customers.
Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
Always represent the community positively and professionally, both in and out of the office.
Property Administration
Demonstrate proficiency with general community, market and policy knowledge.
Log, file and retrieve customer packages.
Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
Schedule and follow up on maintenance requests to aid in timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lock out duties as required.
The responsibilities listed above may not be all inclusive.
What We Require
Customer-centric mindset
Agility & flexibility with a frequently changing environment
Great communication & interpersonal skills with a diverse population
Reliability & self-discipline
Availability to work during summer, holidays, and Turn periods
Operational Details
Job location is at the assigned property.
Working hours consist of daytime business hours and after hour on-call rotation.
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
Related keywords
LeasingCustomer ExperienceSalesMarketingProperty AdministrationStudent LivingCommunity ManagementSocial MediaEngagementMaintenance CoordinationOn-callCustomer Service
The Scion Group is the largest owner/operator of student housing communities globally. Scion’s current portfolio consists of over 105,000 beds of student accommodations in 161 communities, serving 89 college and university markets across 36 U.S. states. Scion employs more than 1,700 team members and has over $12 billion of assets under management, generating over $1 billion in annual aggregate revenues.
Offices: 401 N. Michigan Ave, Suite 400, Chicago, Illinois 60611, US
Student Housing and Property ManagementReal Estate
How much do Customer Service & Support jobs in Ohio pay?
Based on 2453 listings with disclosed salaries, most customer service & support jobs in Ohio pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
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