Merrillville, Indiana, United States · On-site
The Director, Strategic Customer Portfolio Management serves as the General Manager for a portfolio of the company's largest and most strategic power infrastructure customers, including hyperscale data centers and other …
Skills: Strategic Planning, Portfolio Management, Customer Relationship Management, Leadership, Business Strategy
Springfield, Ohio, United States · On-site
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam…
Skills: Customer service, Product knowledge, Merchandising, Communication skills, Problem-solving
Columbus, Ohio, United States · On-site
Overview: Variable Hours ranging from 7am -12am Job Description Summary: Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as neces…
Skills: Medical terminology, Communication, Interpersonal skills, Customer service, Multi-tasking
Columbus, Ohio, United States · On-site
Overview: Shift Hours: 7pm-7:30am3 12 hour shifts Job Description Summary: Effectively communicates emergency information to appropriate stakeholders. Job Description: Essential Functions: Receives and transmits emergenc…
Skills: Emergency dispatch, Medical terminology, Mainframe systems, Database software, Spreadsheet software
Dublin, Ohio, United States · On-site
$12/hr–$19/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer service, Product selection, Merchandise expertise, Communication, Collaboration
New Philadelphia, Ohio, United States · On-site
$12/hr–$19/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer service, Product knowledge, Merchandising, Inventory management, Sales
Boardman, Ohio, United States · On-site
$12/hr–$19/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Bicycle assembly, Bicycle repair, Customer service, Sales, Product recommendations
Cleveland, Ohio, United States · On-site
$17.50/hour Shift Premium may Apply Immediately hiring! Do you enjoy hands-on work and take pride in keeping vehicles running safely and reliably? If you’re detail-oriented, mechanically inclined, and interested in build…
Skills: Preventive maintenance, Oil changes, Fluid services, Tire changes, Tire rotations
Columbus, Ohio, United States · On-site
$13.00/hour Shift Premium may Apply We’re hiring immediately! Do you enjoy helping customers feel confident in their choices while earning commission for great service? If you’re motivated, personable, and take pride in …
Skills: Sales, Customer service, Upselling, Communication, Data entry
Columbus, Ohio, United States · On-site
$13.00/hour Shift Premium may Apply We’re hiring immediately! Do you enjoy helping customers feel confident in their choices while earning commission for great service? If you’re motivated, personable, and take pride in …
Skills: Sales, Customer service, Upselling, Verbal communication, Data entry
Columbus, Ohio, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass repair, Auto glass replacement, Recalibration, Diagnostic testing, Customer service
Cleveland, Ohio, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass installation, Vehicle glass repair, Recalibration, Diagnostic testing, Customer service
Cleveland, Ohio, United States · On-site
$17.00/hour Shift Premium may Apply Immediately hiring! No prior experience required! Do you enjoy staying active, working outdoors, and keeping things organized? If you take pride in hands-on work and like knowing your …
Skills: Vehicle operation, Fleet management, Inventory management, Organization, Attention to detail
New Philadelphia, Ohio, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass repair, Auto glass replacement, Recalibration, Diagnostic testing, Customer service
Akron, Ohio, United States · On-site
Key ResponsibilitiesPick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe. Deliver excellent service by choosing high quality items, validating orders,…
Skills: Order fulfillment, Forklift operation, Inventory management, Customer service, Safety compliance
Toledo, Ohio, United States · On-site
In-Home Sales & Tech Support (Part-Time) This is a local, in-home field role requiring daily travel to customer residences – not Remote. Pay Rate: $23.00 hourly + mileage reimbursement + phone stipend + sales commission …
Skills: Sales, Technical support, Customer service, Communication, Negotiation
Brooklyn, Ohio, United States · Hybrid
$18/hr–$25/hr
Location: 4910 Tiedeman Road, Brooklyn Ohio Class Start Date: October 5th Training Schedule: Monday thru Friday – 8 am EST to 5pm EST Shift schedules after training: Must be available to work Monday – Saturday with every…
Skills: Client Engagement, Customer Service Excellence, Technical Issue Resolution, System Navigation, Strategic Problem Solving
Springfield, Ohio, United States · On-site
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam…
Skills: Team leadership, Staffing, Mentoring, Coaching, Customer service
Middlefield, Ohio, United States · On-site
Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportun…
Skills: Customer Service, Sales, Relationship Management, Financial Goal Identification, Deposit Products
Cincinnati, Ohio, United States · On-site
$57k–$78k/yr
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Retail leadership, Team management, Merchandising, Customer service, Loss prevention
Merrillville, Indiana, United States • On-site
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The Director will oversee strategic customer portfolio management to drive business growth and ensure alignment with organizational goals. They are responsible for managing key customer relationships and optimizing portfolio performance through strategic initiatives.
The role requires extensive experience in strategic management and portfolio oversight at a senior level. Candidates must demonstrate strong leadership capabilities and the ability to manage complex customer portfolios effectively.
The Director, Strategic Customer Portfolio Management serves as the General Manager for a portfolio of the company's largest and most strategic power infrastructure customers, including hyperscale data centers and other large-load accounts.
This leader owns the full financial performance, customer relationship, and execution outcomes for assigned customer portfolios, with accountability for revenue growth, margin performance, capital investment optimization, and long-term value creation.
Acting as the single point of accountability, the Director leads the translation of customer contracts into successful infrastructure delivery by coordinating construction, engineering, operations, finance, and commercial teams. This role has decision-making authority to balance customer commitments, capital deployment, operational readiness, schedule, and risk while protecting portfolio economics and ensuring exceptional customer outcomes.
The ideal candidate combines executive-level customer leadership, strong commercial and P&L management experience, and the ability to lead complex, infrastructure-driven programs for some of the company's largest and most visible customers.
Own full P&L accountability for assigned large-load customer portfolios, including revenue, costs, capital deployment, profitability, and long-term value creation.
Drive financial performance by optimizing contract economics, execution efficiency, and customer outcomes.
Evaluate and make strategic tradeoff decisions involving cost, schedule, scope, and risk to protect portfolio value.
Identify opportunities for contract optimization, customer growth, load expansion, and incremental revenue generation.
Serve as the primary executive contact for assigned customers throughout the entire contract lifecycle.
Build and maintain strong customer relationships through proactive communication, issue resolution, and expectation management.
Lead regular business reviews, performance discussions, and strategic planning sessions with customer stakeholders.
Ensure customer commitments are met while maintaining alignment with business and operational objectives.
Translate contractual obligations into coordinated execution plans across internal teams.
Support contract negotiations, amendments, renewals, and commercial modifications to ensure alignment with operational capabilities and financial goals.
Monitor contract performance and compliance with regulatory, contractual, and governance requirements.
Manage risks and escalations that may impact customer commitments, financial performance, or execution success.
Lead the end-to-end execution of customer commitments across construction, engineering, operations, finance, billing, and support functions.
Act as the decision-maker and escalation point for resolving cross-functional conflicts and competing priorities.
Ensure alignment between customer requirements, infrastructure readiness, operational capabilities, and commercial objectives.
Drive accountability for performance, milestones, and execution outcomes across functional teams.
Lead and develop a team of business analysts, project managers, and customer origination professionals.
Foster collaboration across a matrixed organization and leverage subject matter expertise from across the enterprise.
Create a culture of accountability, customer focus, continuous improvement, and operational excellence.
Bachelor's degree in Business, Engineering, Finance, Energy Management, or a related field.
8+ years of experience in utility, energy, industrial, infrastructure, commercial operations, portfolio management, account management, or related leadership roles.
Demonstrated success leading customer portfolios, programs, or contracts with direct responsibility for financial and operational performance.
Experience owning or influencing P&L outcomes, business case economics, budgeting, profitability, and capital investment decisions.
Strong understanding of utility contracts, large-load customer requirements, infrastructure delivery, and regulatory considerations.
Proven ability to lead cross-functional teams and influence outcomes in complex, matrixed environments.
Strong customer-facing leadership experience managing senior-level stakeholder relationships.
Exceptional communication, negotiation, problem-solving, and decision-making skills.
Ability to balance competing priorities while managing risk, customer commitments, and business objectives.
Master's degree in Business Administration (MBA), Engineering, Energy Management, or a related field.
Experience serving as a portfolio, program, business unit, or customer delivery leader with accountability across commercial, operational, financial, and customer functions.
Experience supporting large-load customers such as data centers, advanced manufacturing, industrial facilities, semiconductor operations, or other energy-intensive customers.
Experience leading infrastructure-driven programs, capital projects, or complex customer implementations.
This is an opportunity to serve as the business leader for some of our most strategic customer relationships. You will have direct influence on customer satisfaction, portfolio profitability, infrastructure execution, and long-term growth while partnering with senior leaders across the organization and helping shape the future of large-load customer solutions.
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
Salary Range:
$160,100.00 - $240,100.00The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
NiSource (NYSE: NI) helps energize the lives of its nearly 4 million natural gas and electric customers across six states. Our local utilities – Columbia Gas and NIPSCO – ensure that customers receive safe, reliable and affordable natural gas and electric service each and every day. Our business plan is focused on proactively investing in our energy infrastructure – approximately $1.4 billion a year – to ensure we meet and improve upon our customer commitments for the next 100 years. We employ more than 7,000 of our neighbors who are actively engaged in the communities we’re privileged to serve, making them great places to live and call home. NiSource is headquartered in Merrillville, Indiana – about 35 miles from Chicago – and we maintain a significant corporate presence in Columbus, Ohio. Our utility operations also span Kentucky, Maryland, Pennsylvania and Virginia.
Offices: 801 E. 86th Ave, Merrillville, IN 46410, US · 240 W. Nationwide Blvd., Columbus, OH 43215, US
Based on 2410 listings with disclosed salaries, most customer service & support jobs in Ohio pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
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