New York, New York, United States · Hybrid
$100k–$115k/yr
We believe transformation doesn’t happen in a vacuum. It happens through partnership, insight, and the ability to turn complexity into confidence. At Orbus Software, we help some of the world’s most sophisticated organiz…
Skills: Customer Success, Account Management, Enterprise Architecture, Digital Transformation, Stakeholder Management
Village of Horseheads, New York, United States · On-site
$18/hr–$18/hr
First Heritage Federal Credit Union is a leading employer and financial institution in the communities served, dedicated to both the success and financial well-being of our members and team members. We are a strong, grow…
Skills: Cash handling, Customer service, Financial transactions, Communication, Attention to detail
City of Corning, New York, United States · On-site
$18/hr–$18/hr
First Heritage Federal Credit Union is a leading employer and financial institution in the communities served, dedicated to both the success and financial well-being of our members and team members. We are a strong, grow…
Skills: Cash handling, Customer service, Financial transactions, Data entry, Communication
New York, New York, United States · Hybrid
$200k–$250k/yr
Who We Are Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with…
Skills: Customer Success, Account Management, Team Leadership, Strategic Planning, Retention Management
Buffalo, New York, United States · On-site
$18/hr–$19/hr
Company Description Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distributio…
Skills: Warehouse operations, Order fulfillment, Inventory management, Forklift operation, Reach truck operation
New York, New York, United States · On-site
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di…
Skills: Cleaning, Customer service, Problem solving, Attention to detail, Time management
Canandaigua, New York, United States · On-site
$29/hr–$45/hr
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this poss…
Skills: IT service delivery, Hardware troubleshooting, Software troubleshooting, Asset management, Network support
New York, New York, United States · On-site
$19/hr
JOB TITLE: Security Officer DEPARTMENT: Employment Services FLSA: Non-Exempt LOCATION: Halsey St. Bronx, NY SALARY: $19.65 hourly SUMMARY: This position is responsible for ensuring the Safety and Security of all client&r…
Skills: Security operations, Crisis intervention, Customer service, Access control, Surveillance monitoring
New York, New York, United States · On-site
$28/hr–$30/hr
Job Description Provides reception, registration, and scheduling duties in support of outpatient access to diagnostic imaging center services. Job Responsibility 1.Provides reception, customer service and information ser…
Skills: Reception, Patient registration, Scheduling, Customer service, Data entry
New York, New York, United States · On-site
$35k–$52k/yr
Job Description Performs diversified clerical duties related to the operational needs of the office/department. Job Responsibility Performs diversified clerical duties which may include, but are not limited to: Typing va…
Skills: Clerical duties, Typing, Scheduling, Record keeping, Customer service
Village of Lake Placid, New York, United States · On-site
$21/hr–$23/hr
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and …
Skills: Pool maintenance, Chemical balancing, Mechanical repair, Electrical maintenance, Plumbing
Aurora, New York, United States · On-site
$18/hr INNS OF AURORA, LLC CORE VALUES: While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these …
Skills: Barista, Cashier, Customer service, POS system, Food safety
New York, New York, United States · On-site
$24/hr–$26/hr
Sales Associate, Jewelry (Jewelry Consultant) - Manhattan - Nolita, NY Our Jewelry Sales Consultant provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant, you will guide the …
Skills: Sales Strategies, Product Knowledge, Customer Experience, Communication, Collaboration
New York, New York, United States · On-site
$24/hr–$26/hr
Sales Associate, Jewelry (Jewelry Consultant) - Brooklyn, NY Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the l…
Skills: Sales strategy, Product knowledge, Customer service, Communication, Collaboration
New York, New York, United States · On-site
$22/hr–$24/hr
Retail Sales Assistant, Jewelry (Jewelry Stylist) - Nolita, NY Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewe…
Skills: Sales, Customer service, Luxury retail, Product knowledge, Communication
Fayetteville, New York, United States · On-site
Schulte Hospitality Group is seeking a dynamic, service-oriented Houseperson to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and…
Skills: Cleaning, Maintenance, Multi-tasking, Communication, Teamwork
Village of Monticello, New York, United States · On-site
Essential Functions: Delivers food orders to guests dining in a full-service restaurant. Presents proper food items by seat position according to the ticket. Carries an oval tray in a traditional style restaurant contain…
Skills: Food delivery, Customer service, Communication, Multitasking, Organizational skills
Town of Canandaigua, New York, United States · On-site
$19/hr–$25/hr
Schedule: Monday-Friday 7:30am-4:30pm Main Function: Plays a vital role in assuring whole patient care is made available to each patient through referrals, prior authorizations, appointments and services. Oversees daily …
Skills: Surgical scheduling, Insurance verification, Prior authorizations, Medical coding, EMR management
Middle Island, New York, United States · On-site
$21/hr–$25/hr
Customer Service Representative/Route Service Representative – Final Gift 📍 Middle Island, NY 🕒 Monday, Tuesday, Thursday, Friday – 10-hour shifts 💼 Full-Time (40 hours + overtime as needed) 💲 Pay Range: …
Skills: Customer service, Route management, Relationship building, Professionalism, Compassion
New York, New York, United States · On-site
$45k–$75k/yr
Retail Sales Representative Job Type: Full-time Pay: $20/hour + monthly commission Expected Hours: Approximately 40 hours per week Total Compensation: $45,000 - $75,000 annually, based on hourly pay and commission perfor…
Skills: Retail sales, Wireless sales, Customer service, Upselling, Cross-selling
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will manage a portfolio of flagship customers, driving platform adoption, long-term value, and growth through strategic partnership. You will also own renewal outcomes and collaborate with cross-functional teams to ensure customer success and advocacy.
Candidates must have demonstrable experience in Customer Success, Account Management, or Professional Services within complex enterprise environments. Strong commercial awareness, technical aptitude, and the ability to influence senior stakeholders are essential for this role.
We believe transformation doesn’t happen in a vacuum. It happens through partnership, insight, and the ability to turn complexity into confidence.
At Orbus Software, we help some of the world’s most sophisticated organizations understand their business inside and out. Our platform, OrbusInfinity, connects strategy to execution, IT to the business, and transformation goals to measurable results.
With customers spanning industries and continents, we work side by side with global enterprises, public institutions, and fast-moving innovators. Whether it is guiding a Fortune 500 through a complex merger, helping a bank streamline its architecture, or equipping a healthcare provider to move faster, we are there to ensure our customers succeed.
The Opportunity
As a Senior Customer Success Manager, you will guide a portfolio of flagship customers, including Fortune 500 companies and major public sector organizations. Your mission is to help them succeed by driving adoption, measurable value, and long-term growth through OrbusInfinity. This is a strategic, hands-on role. You will build trusted relationships with senior stakeholders, serve as a key advisor on how to apply our platform to enterprise architecture and digital transformation goals, and coordinate with cross-functional teams to deliver an excellent customer experience. You will own renewals and expansion outcomes across your accounts, working closely with Sales to identify and progress growth opportunities. You will operate autonomously across your portfolio, while collaborating closely with our global Customer Success team and colleagues in Sales, Support, Services, and Product.
What You Will Do
Customer Relationship Management
• Build and maintain trusted relationships with senior stakeholders across your account portfolio, positioning yourself as a strategic advisor on enterprise architecture and digital transformation
• Develop and maintain clear success plans for each account, connecting OrbusInfinity to the customer’s strategic goals and reviewing progress regularly
• Own the customer journey from onboarding through renewal, ensuring customers achieve measurable outcomes at every stage Product Enablement
• Drive deeper platform adoption by identifying gaps in how customers are using OrbusInfinity and delivering targeted enablement, training, and guidance
• Tailor product demonstrations and capability overviews to each customer’s specific use cases and maturity level
Renewals and Growth
• Own renewal outcomes across your portfolio, demonstrating ongoing value and maintaining strong net revenue retention
• Partner with Sales to identify and support expansion opportunities within existing accounts
Cross-Functional Collaboration
• Work closely with Support, Services, and Product to resolve customer issues quickly and advocate effectively for customer needs
• Contribute to internal feedback loops that improve the customer experience and inform product direction
Customer Advocacy
• Surface and develop customer success stories that support case studies, webinars, and user groups
• Help customers become visible advocates for OrbusInfinity within their industries and networks Operations
• Maintain accurate account data and activity records in Salesforce and Gainsight in line with team standards
What You Will Bring
Essential
• Demonstrable experience in a Customer Success, Account Management, Implementation, or Professional Services role, working with complex, high-touch enterprise accounts
• A track record of building trusted relationships with senior stakeholders and influencing outcomes without direct authority
• Commercial awareness, with experience owning or contributing to renewal and expansion outcomes
• Technical aptitude and the ability to translate product capabilities into business value for non-technical audiences
• Excellent communication skills across varying levels of seniority, from practitioners to C-suite
• Strong ownership and judgement - you manage your own priorities, anticipate problems, and follow through without needing close direction
Preferred
• Experience in a high-growth SaaS or enterprise technology environment
• Familiarity with Salesforce and Gainsight, or comparable CRM and CS platforms
• Exposure to enterprise architecture, IT strategy, or digital transformation programmes
What Success Looks Like in Year One
By the end of your first year, you will have:
• Built trusted relationships with senior stakeholders across your full account portfolio, with documented success plans in place for each flagship account
• Achieved your renewal and net revenue retention targets
• Driven measurable improvement in platform adoption across multiple accounts, evidenced by usage data and customer-reported outcomes
• Contributed at least one customer story or reference that supports Sales or Marketing activity
• Established a clear and productive working rhythm with your cross-functional partners in Sales, Support, Services, and Product
Why Orbus
Headquartered in London, Orbus Software serves clients across finance, healthcare, government, and technology, with a strong and growing presence in North America, Europe, and Asia.
In 2024 and 2025, we were named a Leader in the Gartner® Magic Quadrant™ for Enterprise Architecture Tools.
If you are curious, motivated, and ready to grow with a team that values clarity, collaboration, and purpose, we would love to meet you.
We believe people do their best work when they're trusted, supported, and given the flexibility to succeed.
Our benefits are designed to help you do great work while living a full life outside it.
Generous time off: Everyone gets at least 25 days of paid annual leave. Rest is not a reward. It is a prerequisite for high performance.
Supporting your future: We provide retirement, healthcare, life insurance, and other benefits that reflect local market practices wherever you work.
Flexibility that works: We come together in person 2 to 3 days each week in our London, Katowice, and Sydney hubs because some work is simply better face to face. The rest of the week, you have the flexibility to work where you're most productive.
Support for every life stage: Life doesn't stand still when you're building a career. We offer family leave, flexible working arrangements, and other support that varies by country to help you navigate life's important moments.
Our goal is simple: create an environment where talented people can do exceptional work, continue growing, and build a career they can be proud of.
Orbus Software is a leading provider of cloud solutions for enterprise transformation, with regional offices in Australia, Poland, the US, and the UK. Our enterprise platform provides a comprehensive view of applications, systems, and data, allowing organizations to make informed decisions, optimize costs, minimize risks, and maintain operational resilience in the face of constant disruption. Founded in 2004, we have 20 years of experience in supporting customers to transform smarter. These customers are predominantly global blue-chip enterprises and government organizations, including AstraZeneca, CIMB Bank, Investec, Three, and Saab.
Offices: 123 Victoria Street, 11th Floor, London, SW1E 6DE, GB · 33 E 33rd Street, Suite 1105, New York, NY 10016, US · 300 Barangaroo Avenue, Three International Towers, Level 24, Sydney, New South Wales NSW 2000, AU · Bay Square Bldg. No 2, Business Bay, 8th Floor, Office No. 839, Dubai, AE
Based on 4912 listings with disclosed salaries, most customer service & support jobs in New York pay between $54k–$123k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 29,519 open customer service & support positions in New York listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Allied Universal, Lowe's Companies, Inc., CVS Health, Starbucks, among others. Browse the listings above to see every active employer.
Yes — 2182 of the 29519 open customer service & support positions offer remote or hybrid work (628 remote, 1554 hybrid).
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