Customer Service & Support Jobs in New York (Now Hiring) — 29,063 open — Page 35

Description

AdaptHealth Opportunity – Apply Today!

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. 

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

Position Summary:

The Healthcare Partner is responsible for building and managing strategic relationships with healthcare providers, distributors, and industry partners to drive revenue growth, enhance customer satisfaction, and promote the company’s products and services. This role combines sales expertise, market knowledge, and relationship-building skills to deliver innovative solutions that address the needs of healthcare providers, payers, and partners.

Essential Functions and Job Responsibilities:

• Partnership Development and Management:
• Identify and cultivate relationships with healthcare providers, distributors, and industry partners.
• Establish mutually beneficial partnerships to expand the company’s market reach.
• Regularly engage partners to align business objectives and growth strategies.
• Conduct daily outside sales visits to establish new business relationships and maintain existing ones with referral sources in the medical community.
• Meet in person with customers to identify needs, build relationships, and drive business growth.
• Travel to assigned territories to generate leads, provide accurate information on services, negotiate contracts, and deliver exceptional customer service.
• Sales Strategy Execution:
• Achieve or exceed assigned sales targets through effective partner engagement.
• Design and implement sales strategies tailored to each partner’s needs.
• Conduct presentations, product demonstrations, and negotiations to close deals.
• Market Insights and Analysis:
• Research and monitor industry trends, competitive landscapes, and regulatory developments.
• Leverage insights to identify new opportunities and refine sales approaches.
• Provide feedback to internal teams to influence product development and marketing strategies.
• Collaboration and Communication:
• Serve as the primary point of contact for partners, ensuring timely responses and resolution of issues.
• Collaborate with internal teams, including marketing, operations, and customer success, to deliver a seamless partner experience.
• Represent the company at industry events, conferences, and partner meetings.
• Performance Measurement and Reporting:
• Track and report key performance indicators (KPIs) related to partner sales.
• Use CRM tools to maintain up-to-date records of partner interactions and pipeline activities.
• Analyze results and recommend improvements for future growth.
• Participates in obtaining prescribing provider orders/signatures for appropriate documentation and original prescriptions while on-site when the Intake team is unable to do so.     
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling. 
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned.

Competency, Skills, and Abilities:

• Results-driven with a strong sense of accountability.
• Strategic thinker with excellent problem-solving skills.
• Highly adaptable to fast-paced and dynamic work environments.
• Team-oriented with a collaborative mindset.
• Strong knowledge of healthcare markets, including providers, payers, and regulatory environments.
• Exceptional interpersonal and relationship-building skills.
• Excellent ability to communicate both verbally and in writing.
• Ability to communicate complex solutions effectively to diverse audiences.
• Ability to work independently and with a team.
• Ability to prioritize and manage multiple projects.
• Mental alertness and the ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft Office

Requirements

Education and Experience Requirements:

• Bachelor’s Degree from an accredited college or equivalent experience in B2B or B2C Sales.
• Experience preferred in developing and maintaining client relationships, driving sales growth, and meeting or exceeding revenue targets.
• Valid and unrestricted driver’s license in the state of residence

Experience Requirements per Seniority Level:

• Healthcare Partner: Three (3) years of work-related experience is required. 
• Senior Healthcare Partner: Five (5) years of work-related experience is required.
• Principal Healthcare Partner: Eight (8) years of work-related experience is required.

Physical Demands and Work Environment:

• Must be able to bend, stoop, stretch, stand, and sit for extended periods.
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.
• May be exposed to angry or irate customers, patients, or referral sources.
• Ability to utilize a personal computer and other office equipment.
• Must be able to lift 30 pounds as needed.
• Physical and mental ability to perform essential functions of the position. 
• Ability to travel throughout service area and use of personal vehicles.

Total Rewards & Benefits Program

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

*Applicable waiting periods apply

Requirements Disclosure

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: https://www.cdph.ca.gov/Programs/CEH/DFDCS/Pages/FDBPrograms/HomeMedicalDeviceRetailProgram.aspx.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Ready to Make an Impact?

If you're passionate about and committed to changing lives, we want to hear from you. Apply today and take the next step in your career with AdaptHealth!