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$19/hr–$31/hr
Entry level$5.0B raised
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
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New York, New York, United States · On-site
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Entry level$250M raised
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REGAL ITHACA MALL CINEMAS- Assistant Manager (Part Time)- Ithaca, NY -$22/hour + Free Movies & 50% off concessions
City of Ithaca, New York, United States · On-site
Entry level$250M raised
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Town of Hyde Park, New York, United States · On-site
$17/hr–$19/hr
Entry level$2.5B raised
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Town of Colonie, New York, United States · On-site
$18/hr–$28/hr
Mid level
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Skills: Inventory Management, Merchandising, Budgeting, Customer Service, Staff Training
Bench Assistant Food Service Team Lead-Malta/Saratoga/Clifton Park Area
Town of Clifton Park, New York, United States · On-site
$16/hr–$26/hr
Entry level
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Village of Waterloo, New York, United States · On-site
$26/hr–$29/hr
Entry level$600M raised
JOIN OUR TEAM With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll…
Village of Hilton, New York, United States · On-site
Entry level
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We have an opening for full and part time FOOD SERVICE WORKER positions. Location: 20 Hudson Yards, 5th Floor, New York, NY 10001 Note: online applications accepted only. Schedule: Full time schedules; Monday - Friday, 6…
Town of Cheektowaga, New York, United States · On-site
Entry level$900M raised
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Company Description Pay Rates Starting between: $16.94 - $23.00 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th…
Skills: Janitorial maintenance, Facility cleaning, General repair, Customer service, Teamwork
Company Description Pay Rates Starting between: $16.94 - $23.00 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th…
Company Description Pay Rates Starting between: $16.94 - $23.00 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th…
Company Description Pay Rates Starting between: $16.94 - $23.00 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th…
Skills: Janitorial maintenance, Facility cleaning, Customer service, General repair, Teamwork
Company Description Pay Rates Starting between: $16.00 - $19.83 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th…
Skills: Guest service, Cash register operation, Inventory management, Teamwork, Communication
Company Description Pay Rates Starting between: $16.00 - $19.83 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th…
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$19/hr–$31/hr
Full-time
high school
Health insurance, Wellness coverage, 401(k) match, Paid time off, Paid holidays, Merchandise discounts
Posted 5d ago
~30 hrs/week
Responsibilities
The Assistant Supervisor is responsible for actively supervising the selling floor to optimize the customer experience and drive sales results. They also manage customer service issues, oversee store presentation standards, and support the leadership team in daily operations.
Requirements
Candidates must have a high school diploma or equivalent and 1-2 years of related experience. Strong interpersonal skills and the ability to work a flexible retail schedule, including weekends and holidays, are required.
Full job description
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Assistant Supervisor will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture. As part of the Store Leadership Team, you will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results through promotional and Omni selling initiatives. This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Provide Active Supervision by continually circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume.
Manager customer service issues to completion
Manager customer flow throughout the building on high traffic days and reassign resources as needed
Lead store activities to ensure customer readiness and exceptional presentation standards.
Alert Sales and Customer Experience Manager or Operations and Visual Merchandising Manager of any opportunities that are not aligned with this goal.
Role model ability to build lasting customer relationships ― provide colleagues with fast-feedback and redirection to foster the same behaviors, and recognize colleagues for practicing them
Execute store opening and closing procedures; access to alarm systems and keys
Manage workload reports; lead a process if necessary
Help build a proactive and solution-oriented customer centric culture in the store to ensure consistent customer experiences
Meet with Sales and Customer Experience Manager or the Operations and Visual Merchandising Manager sales floor activities or support activities to monitor
Oversee colleague execution and completion of daily Fulfillment responsibilities
Provide feedback and contribute observations via SCX and OVM at colleague quarterly check-in
Have practical knowledge of store systems ― POS, MPOS, RF equipment, MyClient, MyStore App ― and ability to educate others
Assist colleagues with timekeeping issues (ex. clocking corrections, paid time off requests, etc.)
Assist Colleague Support in resolving employee relations issues
Regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Who You Are
High School Diploma or equivalent required
1-2 years related experience
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Essential Physical Requirements You Will Perform
Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment
Frequently lift/move up to 50lbs.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
Macy’s is the largest retail brand of Macy’s, Inc., a portfolio of iconic nameplates that also includes Bloomingdale’s and Bluemercury, helping generations of customers celebrate life’s special moments and express their personal style. Through our stores and digital platforms, we offer a distinctive assortment of fashion, beauty, home and other products from leading market and private brands.
Our colleagues bring the Macy’s experience to life every day. Together, we are building a stronger, more modern Macy’s while continuing to create memorable experiences for our customers and make a positive difference in the communities we serve. As part of Macy’s, Inc., we are guided by a commitment to responsible growth, colleague development, community impact and environmental stewardship
How much do Customer Service & Support jobs in New York pay?
Based on 5309 listings with disclosed salaries, most customer service & support jobs in New York pay between $54k–$120k per year. Individual offers vary with seniority, company size, and specialization.
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