New York, New York, United States · Hybrid
$49k–$63k/yr
Position Summary: The Associate Analyst CTS supports JetBlue Crewmembers from within a team environment. Responsible for assuring JetBlue Crewmembers are provided efficient and timely first and second level support. Prov…
Skills: IT support, Hardware support, Application support, Customer service, Telephony
Boston, Massachusetts, United States · Hybrid
$49k–$63k/yr
Position Summary: The Associate Analyst CTS (BOS) supports JetBlue Crewmembers from within a team environment. Responsible for assuring JetBlue Crewmembers are provided efficient and timely first and second level support…
Skills: Technical support, Hardware support, Application support, Customer service, Incident management
Orlando, Florida, United States · On-site
Position Summary The Representative Heavy Maintenance is present and responsible for quality and oversight of all maintenance actions accomplished on JetBlue aircraft during heavy maintenance service, modifications, deli…
Skills: Aircraft Maintenance, Quality Control, Airworthiness Compliance, Technical Documentation, Engineering Orders
New York, New York, United States · On-site
$67k–$101k/yr
Position Summary The Analyst Charter Operations, SOC is responsible for executing all charter flights and providing support for the Civil Reserve Air Fleet (CRAF) program. The Analyst will partner with System Operations,…
Skills: Charter operations, Analytical skills, Financial acumen, Contract negotiation, Project management
Orlando, Florida, United States · Hybrid
$118k–$150k/yr
Position Summary The Senior Platform Engineer – Platform Services & Data Center is responsible for the engineering, implementation, modernization, and operational support of JetBlue’s core platform infrastructure. The ro…
Skills: Windows Server, Linux, Active Directory, Infoblox, Rubrik
Orlando, Florida, United States · Hybrid
$106k–$150k/yr
Position Summary The SAP Senior Developer is responsible for analyzing, designing, developing and maintaining modern, role-based secure RICEFW objects and web applications to automate manual tasks, enhance user experienc…
Skills: SAP ABAP, SAP Fiori, SAP UI5, OData, JavaScript
Fort Lauderdale, Florida, United States · On-site
Position Title: Supervisor, Ground Operations (FLL) Position Summary The Ground Operations Supervisor leads, develops and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers; d…
Skills: Leadership, Ground Operations, Safety Compliance, Customer Service, Team Development
Los Angeles, California, United States · On-site
$25/hr–$30/hr
Position Summary The Associate Analyst CTS (LAX) supports JetBlue Crewmembers from within a team environment. They are responsible for assuring JetBlue Crewmembers are provided efficient and timely first and second level…
Skills: IT support, Hardware support, Application support, Customer service, Telephony
New York, New York, United States · On-site
$88k–$132k/yr
Position Summary: JetBlue is looking for a Senior Analyst Route Planning to be based at JetBlue’s Support Center in Long Island City, NY. The Route Planning team is responsible for determining JetBlue’s growth strategy a…
Skills: Route planning, Network strategy, Aviation industry knowledge, Financial modeling, Data analysis
New York, New York, United States · On-site
$57k–$103k/yr
Position Summary: The Associate Engineer reports to the Manager of Engineering and plays a key role in developing and implementing in-service modifications, repairs and other solutions aimed at enhancing aircraft reliabi…
Skills: Technical Writing, Data Analysis, Python, Excel, SQL
New York, New York, United States · On-site
$88k–$132k/yr
Position Summary The Senior Analyst Sales Operations (Ops) & Analysis is a thought leader who focusses on optimizing airline sales activities to drive incremental revenue and increase market share. This role is responsib…
Skills: Data analysis, Financial modeling, SQL, Excel, Tableau
Orlando, Florida, United States · Hybrid
$91k–$129k/yr
Position Summary: At JetBlue, cyber security operates across a complex IT environment, encompassing traditional data centers, Software as a Service (SaaS) services, multiple cloud providers, e-commerce platforms, and a d…
Skills: Incident response, Security telemetry analysis, SIEM, Endpoint detection and response, Phishing investigation
Orlando, Florida, United States · Hybrid
$68k–$112k/yr
Position Summary The Product Analyst, Airtable Platform reports to the Manager Technology Finance & Portfolio Management and supports the ongoing development, administration, and continuous improvement of JetBlue's Airta…
Skills: Airtable, Business analysis, Product operations, Systems administration, Low-code platforms
New York, New York, United States · On-site
$62k–$101k/yr
Position Summary: The Quality Assurance Auditor is responsible for performing audits as required by Federal Aviation Regulations (FAR) 121.373. The Auditor performs reviews and audits Internal Programs and external busin…
Skills: Quality Assurance, Auditing, Federal Aviation Regulations, Compliance, Maintenance
Dania Beach, Florida, United States · On-site
Position Summary Paisly powers the technology behind seamless travel selling. Our platform enables brands to offer customers a full suite of travel products, including hotels, cars, activities, vacation rentals, cruises,…
Skills: Product Design, UX Research, Figma, Wireframing, Prototyping
Orlando, Florida, United States · On-site
$72k–$118k/yr
Position Summary: The Engineer reports to the Manager of Engineering and plays a key role in developing and implementing in-service modifications, repairs and other solutions aimed at enhancing aircraft reliability and a…
Skills: Aviation engineering, Powerplant systems, Regulatory compliance, Technical writing, Data analysis
New York, New York, United States · Hybrid
$114k–$170k/yr
Position Title: Manager, People Data Insights Position Summary: At JetBlue, our mission is to inspire humanity. The People Data Insights team is uniquely positioned to inspire our crewmembers by using expertise in analyt…
Skills: People Analytics, R Programming, SQL, Snowflake, Tableau
New York, New York, United States · Hybrid
$110k–$166k/yr
Position Title: Lead Analyst, People Data Insights (Crewmember Listening) Position Summary: At JetBlue, our mission is to inspire humanity, and the People Data Insights team advances that mission by translating people da…
Skills: Survey Design, Data Analysis, R Programming, Statistical Analysis, Research Methodology
New York, New York, United States · On-site
Position Summary: The System Controller is responsible for the operational integrity of the schedule system wide. The Controller coordinates the resources within the System Operations Center as well as other cross depart…
Skills: Aircraft dispatch, Operational planning, Schedule integrity, System operations, Flight disruption management
Orlando, Florida, United States · Hybrid
$135k–$210k/yr
Position Summary The Senior Principal Engineer, DevOps plays an integral role in implementing and executing cloud practices for build management, product release and operation processes. The role is responsible for manag…
Skills: DevOps, Cloud infrastructure, CI/CD, Kubernetes, Docker
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The Associate Analyst provides first and second-level technical support for JetBlue hardware, applications, and telephony systems. They are responsible for resolving incidents, maintaining user access, and documenting technical requests to ensure timely resolution.
Candidates must have a High School Diploma or GED and at least one year of experience in IT support. Proficiency in operating systems and the ability to travel up to 50% of the time are required.
Position Summary:
The Associate Analyst CTS supports JetBlue Crewmembers from within a team environment. Responsible for assuring JetBlue Crewmembers are provided efficient and timely first and second level support. Provide technical support to all Crewmembers and Crewmember Technologies. Identifies, finds, and solves technical issues. Answers Crewmembers requests for technical support. Records, tracks, and monitors requests to ensure timely resolution.
Essential Responsibilities
Minimum Experience and Qualifications
Preferred Experience and Qualifications
Crewmember Expectations:
Equipment:
Work Environment:
Physical Effort:
Compensation:
JetBlue — New York's Hometown Airline — was born at JFK in 1999 with the mission of bringing humanity back to air travel, and is now a leading carrier in NYC, Boston, Fort Lauderdale, Orlando, and San Juan. JetBlue serves 40M+ customers annually, with low fares and award-winning service to 100+ destinations on both sides of the Atlantic. Questions? We’ve got you. Visit jetblue.com
Offices: 27-01 Queens Plaza North, Long Island City, New York 11101, US · 8265 Hangar Blvd, Orlando, Florida 32827, US · 6322 South 3000 East, Suite G10, Salt Lake City, Utah 84121, US
JetBlue — New York's Hometown Airline — was born at JFK in 1999 with the mission of bringing humanity back to air travel, and is now a leading carrier in NYC, Boston, Fort Lauderdale, Orlando, and San Juan. JetBlue serves 40M+ customers annually, with low fares and award-winning service to 100+ destinations on both sides of the Atlantic. Questions? We’ve got you. Visit jetblue.com
Offices: 27-01 Queens Plaza North, Long Island City, New York 11101, US · 8265 Hangar Blvd, Orlando, Florida 32827, US · 6322 South 3000 East, Suite G10, Salt Lake City, Utah 84121, US
