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$58k–$62k/yr
Full-time
bachelor degree
Health Insurance, Dental Insurance, Vision Insurance, 401(k) With Matching, Life Insurance, Long-term Disability
Posted 20d ago
Apply by Oct 18
~40 hrs/week
Responsibilities
Manage the full authorization process to ensure participant contracts and billing records are accurate and compliant. Collaborate with internal teams and Regional Centers to resolve discrepancies and improve operational workflows.
Requirements
Candidates should possess strong analytical skills, proficiency in Microsoft Office, and experience managing multiple priorities. A college degree and experience supporting individuals with disabilities are preferred.
Full job description
FMS Authorization & Contract Specialist
Mains’l is seeking a Full-Time FMS Authorization & Contract Specialist to join our Financial Management Team. If you are passionate about problem solving and building relationships, our Authorization & Contract Specialist is the role for you! As a FMS Authorization & Contract Specialist you will collaborate across teams, partner with Regional Centers, and help improve processes that directly support the people we serve.
What are Self-Determination Programs? More than 1 million Americans currently self-direct their services, and this model continues to grow rapidly. Individuals in self-determination programs manage decisions about the services and supports they need to live independently including hiring and employing their own support workers. Mains’l partners with these individuals by providing Financial Management Services (FMS)—supporting payroll, vendor payments, and essential administrative responsibilities—so participants can focus on living the life they choose.
Why Mains’l: At Mains’l, we are dedicated to offering innovative supports that respond to people’s hopes and dreams. We believe in creating a flexible, casual work environment that promotes work-life balance while providing a variety of career growth opportunities in social services, behavioral health, healthcare, finance, and more. Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.
Salary: $57,720.00-$62,192.00. (Based on years of participant/self-directed services experience) Work Schedule: Full-Time, Hybrid (In-office training, work time, and meetings held in Brooklyn Park, MN)
Key Responsibilities:
Own the authorization process from receipt through billing readiness, ensuring participant authorizations, contracts, and billing records are accurate, complete, and compliant.
Partner with Regional Centers, Billing, Enrollment, and Operations to resolve authorization and contract issues, ensuring seamless participant onboarding and ongoing service changes.
Review and reconcile billing information across multiple systems, proactively identifying and resolving discrepancies before they impact billing.
Monitor renewals, reporting, and compliance, keeping stakeholders informed while helping maintain audit readiness and regulatory requirements.
Drive continuous improvement by identifying trends, recommending process enhancements, and helping create efficient, high-quality workflows.
Be a trusted resource by providing excellent customer service, supporting team members, and building strong relationships with internal and external partners.
Skills:
Strong attention to detail and a passion for accuracy.
Excellent communication and customer service skills.
Experience managing multiple priorities and meeting deadlines.
Comfort working with databases, Microsoft Office (Excel preferred), and learning new technology.
Strong analytical and problem-solving abilities.
Ability to work independently while collaborating across teams.
1+ year of experience supporting individuals in self-directed services
College degree preferred.
What We Offer:
Health, dental, vision insurance,
401(k) with matching
Life insurance
Long-term disability,
Paid time off, and sick time
Education assistance
And more!
Join Us! Apply now and discover how you can help people turn hopes and dreams into reality at Mains’l.
Our vision at Mains'l is "a world where people live with meaning and purpose."
Industry
Individual and Family Services
Company size
1,001-5,000 employees
Founded
1989
Headquarters
Brooklyn Park, Minnesota
LinkedIn followers
2,191
Since 1989, we’ve been a leader in person-first solutions for people with varying abilities. We partner with like-minded agencies through innovative financial management services, organizational development, person-centered practices, mental and behavioral health supports, and cutting-edge software for financial management services and person-centered planning.
We know that people flourish when their lives are filled with meaningful relationships and activities of their own choosing. That’s why we offer completely custom, person-centered services and serve as a navigator to people and agencies as they chart their own course.
Our vision is a world where people live with meaning and purpose.
Our mission is to offer innovative supports to people, responding to their hopes and dreams.
We believe in making the world a better place for all people. At Mains'l, this is embodied through collaboration, teamwork, and partnerships; growth and fulfillment; diversity, equity, and inclusion; living where and with whom they choose; sailing their own boats with the people and services they choose; user-friendly tools, information, and resources; engaged people with meaningful work; and the principle of "One world, one Mains’l."
One of our guiding principles is giving back – to the community, to like-minded organizations around the world, and wherever our employees and those we support find value in their lives.
Offices: 7000 78th Ave N, Brooklyn Park, Minnesota 55445, US · 110 Amber Grove Dr. Suite 114, Chico, California 95973, US
Disability ServicesPersonal SupportsFinancial Management Servicesand Mental and Behavioral Health ServicesFinanceHealth CareFamilyFinancial ServicesMedical
How much do Customer Service & Support jobs in Minnesota pay?
Based on 1861 listings with disclosed salaries, most customer service & support jobs in Minnesota pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Minnesota right now?
There are currently 15,179 open customer service & support positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Minnesota?
Companies currently hiring include Domino's, Kwik Trip, Inc., Bagel Brands, Hy-Vee, Inc., Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Minnesota?
Yes — 933 of the 15179 open customer service & support positions offer remote or hybrid work (345 remote, 588 hybrid).
How do I apply for Customer Service & Support jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Minnesota