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$12/hr–$21/hr
Full-time
high school
Posted 19d ago
~40 hrs/week
Responsibilities
The Shift Leader provides overall leadership and direction of the store, ensuring the team meets goals and quality standards. They are responsible for coaching team members, managing product sales, and maintaining store cleanliness and guest satisfaction.
Requirements
Candidates need at least one year of leadership, restaurant, retail, or customer service experience and must be at least 18 years old. Ability to work flexible hours, including early mornings, evenings, and weekends, is required.
Full job description
At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!
Position Overview: The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.
Core Responsibilities
Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
Thinks strategically about maximizing product sales and waste management
Demonstrates “total store vision” to take ownership of the look and feel of the store
Knowledgeable about the deployment for the day, and the roles and responsibilities associated
Consistently leverages effective communication on the floor during the shift
Sees the needs of the team and guest and addresses situations before they become problematic
Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
Takes ownership not only for the current shift, but also the shift that follows
Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
Trains team on role responsibilities, product knowledge and promotional items
Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.
Actively develops Team Members and is in conversations about career and professional growth.
Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
Takes ownership for their impact on other people and actively manages how they show up
Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty
Is resilient under pressure and brings a being of calm in critical moments
Brings joyfulness to leading the team, serving guests and being a community member
Seeks to be of service and create success for others
Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn
Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance
Takes ownership for, and is eager to, make a positive impact on others
Seeks to create an inclusive and inspiring culture on every shift with every team member
Takes full ownership of their own development and actively seeks feedback and growth opportunities
Skills and Qualifications
Required:
At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
Must be at least 18 years of age
Preferred:
High school diploma or GED equivalent
A valid driver’s license and reliable transportation
Physical Requirements:
The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.
The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Address: | 4662 Maine Avenue SE , Rochester, Minnesota 55904 |
Compensation Range:
$12.75 - $21.25 per hour
*Starting pay is subject to Local and State Minimum Wage regulations.
**Ranges reflect what employer reasonably and in good faith expects to pay for such position.
The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Brand:
Caribou Coffee
Related keywords
RetailHospitalityFood & BeverageSOPStore OperationsGuest ConnectionsTeam DevelopmentBank DepositsProduct KnowledgeInventory Control
Bagel Brands is the parent company for your favorite breakfast brands, Einstein Bros., Bruegger's, Noah's and Manhattan Bagels. Led by Chief Executive Officer, Jessica DePetro, Bagel Brands is headquartered in Denver, Colorado serving 1,100+ domestic locations and 16,000+ employees. Our inclusive brands bring a fresh start to our guests every morning through strong customer service and our innovative menu. We're proud to serve our local communities in our bakeries and through our catering orders.
Bruegger's Bagels: proudly serving since 1983
Manhattan Bagels: proudly serving since 1987
Noah's NY Bagels: proudly serving since 1989
Einstein Bros. Bagels: proudly serving since 1995
Offices: 1720 S Bellaire St, Denver, Colorado 80222, US
How much do Customer Service & Support jobs in Minnesota pay?
Based on 1861 listings with disclosed salaries, most customer service & support jobs in Minnesota pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Minnesota right now?
There are currently 15,179 open customer service & support positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Minnesota?
Companies currently hiring include Domino's, Kwik Trip, Inc., Bagel Brands, Hy-Vee, Inc., Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Minnesota?
Yes — 933 of the 15179 open customer service & support positions offer remote or hybrid work (345 remote, 588 hybrid).
How do I apply for Customer Service & Support jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Minnesota