Senior IT Support Engineer Department: Support Engineer Employment Type: Full Time Location: Midwest Compensation: $80,000 - $110,000 / year Description We are hiring for a full-time Senior IT Support Engineer in Wichita…
Skills: Microsoft 365, Exchange Online, SharePoint Online, Microsoft Teams, OneDrive
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$80k–$110k/yr
Full-time
Medical insurance, Dental insurance, HSA, Dependent Day Care FSA, Travel/commuter reimbursement, 4 weeks PTO
Posted 14d ago
~40 hrs/week
Responsibilities
The Senior IT Support Engineer will provide advanced technical support for Microsoft 365 services and manage identity, access, and endpoint configurations. They will also lead incident response, perform root cause analysis, and implement security policies to ensure optimal service performance.
Requirements
Candidates must have 6 or more years of recent end-user technical support experience, including support for executive-level users. Strong problem-solving skills, excellent communication, and the ability to work on-site daily are required.
Full job description
Senior IT Support Engineer
Department: Support Engineer
Employment Type: Full Time
Location: Midwest
Compensation: $80,000 - $110,000 / year
Description
We are hiring for a full-time Senior IT Support Engineer in Wichita. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations.
We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.
What You'll Do:
-Provide advanced technical support for Microsoft 365 services including: -Exchange Online, SharePoint Online, Teams, OneDrive, and Intune -Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment -Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads -Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools -Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication -Deploy and manage endpoint configurations and security baselines using Intune and Autopilot -Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance -Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency -Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules -Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements -Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms
Required Qualifications:
-6+ years of recent end-user technical support experience, including providing support to executive-level users -Strong problem-solving skills and attention to detail -Excellent written and verbal communication -Strong time management and ability to prioritize -Ability to thrive in a fast-paced environment and work effectively under pressure -Ability to be on-site daily (Monday-Friday) -Available to be on call once per quarter for one week
Rewards:
-$80,000 - $110,000 + Generous Quarterly Bonus -Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA -Travel/commuter reimbursement -4 weeks PTO and 10 paid holidays
Related keywords
Microsoft 365Exchange OnlineSharePoint OnlineTeamsOneDriveIntuneEntra IDAutopilotIdentity ManagementAccess ControlDLPCloud ComputingEndpoint ManagementIncident ResponseRoot Cause AnalysisAI
Halcyon Financial Technology provides information technology solutions to private equity, hedge fund, investment management firms, and family offices. We are a technology company led by technologists.
We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients.
We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.
HalcyonFT is Excellence in IT.
Offices: One Montgomery Street, Suite 3450, San Francisco, California 94104, US · 733 3rd Ave, New York, 10017, US · 100 Bayview Circle, Newport Beach, California 92660, US · 250 University Avenue, Suite 400, Palo Alto, CA 94301, US
Information technologyFinancial ServicesDisaster recoveryCyber SecurityCloud computingBusiness continuity planningNetworkingAsset managementInfrastructurePrivate equity
How much do Customer Service & Support jobs in Minnesota pay?
Based on 1853 listings with disclosed salaries, most customer service & support jobs in Minnesota pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Minnesota right now?
There are currently 15,004 open customer service & support positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Minnesota?
Companies currently hiring include Domino's, Kwik Trip, Inc., Hy-Vee, Inc., Bagel Brands, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Minnesota?
Yes — 935 of the 15004 open customer service & support positions offer remote or hybrid work (336 remote, 599 hybrid).
How do I apply for Customer Service & Support jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Minnesota