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Walser Insurance Services Customer Service Representative (Remote Twin Cities)
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$39k–$58k/yr
Full-time
high school
Medical Plan, Dental Plan, Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement
Posted 9d ago
~40 hrs/week
Responsibilities
Responsible for patient registration, check-in, and clinical support duties within the MRI department. Coordinates the prior authorization process to ensure patients have necessary imaging insurance coverage and benefits.
Requirements
Requires a high school diploma or GED and previous customer service experience. Experience in medical office administration and insurance prior authorization is strongly preferred.
Full job description
The Patient Services Representative – MRI is responsible for patient registration and check-in as well as clinical support duties. In addition, this position is responsible for coordinating the prior authorization process to ensure patients have the necessary information related to imaging insurance coverage and benefits.
This is a full-time role, working Monday - Friday, 7:30 AM - 4:00 PM or 8:00 AM - 4:30 PM, out of our Brooklyn Park & Plymouth MRI department locations.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Essential Functions:
Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
Verify and document insurance information as defined by current business practices
Accurate and timely scheduling of new and existing patients in the current practice management system
Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
Verify active insurance coverage and benefits for imaging
Initiate prior authorization request and follow-up as necessary
Maintain a working knowledge of health care plan requirements and health plan networks. Additionally, be aware of required payer authorization to facilitate care team questions and requests
Chart preparation and management
Maintain timely communication with patients, families, and staff
Any and all other duties as assigned
Education and Experience Requirements:
High School diploma/GED or equivalent
Customer service experience required
Administrative or Medical Office experience preferred
Actual starting pay will vary based on education, skills, and experience.
A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.
Working Conditions:
Ability to sit for extended periods (up to 8 or more hours per day).
Frequent use of hands and fingers for typing, writing, and handling documents.
Occasional standing, walking, bending, or reaching within the office environment.
Ability to lift and carry office supplies or files weighing up to 20 pounds.
Visual acuity to read electronic and paper documents.
Auditory ability to participate in phone or video calls clearly.
Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).
Setting:
Clinic
Essential Requirements:
Ability to:
Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic during business hours
Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required
Notes
Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing [email protected]. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.
Providing business support to innovative healthcare organizations across the country.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
2017
Headquarters
Minneapolis, Minnesota
LinkedIn followers
3,737
Revo Health (Revo) is a management services organization that provides business support to innovative healthcare organizations across the country. We provide the following professional services to our clients: ASC Development and Management, Business & Clinical Intelligence, Compliance & Privacy, Finance & Accounting, Human Resources, Information Technology, Revenue Cycle Management, Risk Management, and Supply Chain. Our all-encompassing approach to management services ensures that every physician can focus on patient care, while we handle the management of the day-to-day business. We believe the future of healthcare is in the hands of physician leaders and we’re determined to see them thrive.
Our clients include a variety of independent specialty practices including Cardiology, Endocrinology, Family Medicine, Ophthalmology, Orthopedics, Pediatrics, Plastic Surgery, Vascular, Women’s Health and Ambulatory Surgery Centers.
How much do Customer Service & Support jobs in Minnesota pay?
Based on 1819 listings with disclosed salaries, most customer service & support jobs in Minnesota pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Minnesota right now?
There are currently 14,909 open customer service & support positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Minnesota?
Companies currently hiring include Domino's, Kwik Trip, Inc., Hy-Vee, Inc., Bagel Brands, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Minnesota?
Yes — 921 of the 14909 open customer service & support positions offer remote or hybrid work (332 remote, 589 hybrid).
How do I apply for Customer Service & Support jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Minnesota