Meta's Edge Network Services team is responsible for the design, deployment, and operational support of production networks spanning edge, backbone IP, optical, and data center infrastructure across Meta's global footpri…
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East Bridgewater, Massachusetts, United States · On-site
$700k–$1200k/yr
Mid level
Overview Join the McClaren Heating & Air Conditioning, Inc. Team as a Residential Boiler Service Technician in East Bridgewater, MA! Are you an experienced Boiler Service Technician looking for a rewarding career with a …
Overview At Elements Massage Belmont, we value our team members and understand work-life balance iskey. Our philosophy is to communicate effectively, encourage collaboration and providethe proper resources for everyone t…
Skills: Retail Sales, Customer Service, Membership Sales, Active Listening, Hospitality
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from trave…
Intimissimi Sales Lead PT at its South Shore Plaza, MA - IV88 location
Braintree, Massachusetts, United States · On-site
$18/hr–$20/hr
Entry level
Job DetailsLevel: EntryJob Location: Braintree, MA 02184Position Type: Part TimeSalary Range: $18.00 - $20.00 HourlyJob Category: RetailTHE ROLE The Sales Lead is a crucial role for the store with a passion for client se…
Intimissimi Sales Lead PT at its Burlington, MA - IV91 location
Burlington, Massachusetts, United States · On-site
$18/hr–$23/hr
Entry level
Job DetailsLevel: EntryJob Location: Burlington, MA 01803Position Type: Part TimeSalary Range: $18.00 - $23.00 HourlyJob Category: RetailTHE ROLE The Sales Lead is a crucial role for the store with a passion for client s…
Who Are We? Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. We’re doing this by simplifying the insurance-buying process …
Skills: Customer Service, Commercial Insurance, Policy Processing, Communication Skills, Attention To Detail
SUMMARY: This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Speciali…
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the ev…
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the ev…
Skills: Professional Selling, Interpersonal Communication, Retail Experience, Multitasking, Collaboration
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the ev…
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the ev…
Skills: Luxury Retail Sales, Peer Mentoring, Omni-channel Selling, Virtual Selling, Social Media Fluency
Job Description This is not an official job description, but represents major responsibilities a new hire can expect to perform. You could expect the position of seafood clerk to include the following: DUTIES: Provide fr…
Ambulatory Service Rep, Women's Services, 40 Hour Days
Worcester, Massachusetts, United States · On-site
$20/hr–$29/hr
Mid level$5M raised
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $29.27 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Scheduling, Insurance Verification, Medical Billing, Administrative Support, Patient Communication
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer Service, Cash Handling, Inventory Management, Retail Sales, Communication
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$135k–$191k/yr
Full-time
bachelor degree, postgraduate degree
Bonus, Equity, Benefits
Posted 20d ago
~40 hrs/week
Responsibilities
Ensure the reliability and performance of production Edge network infrastructure through troubleshooting, root cause analysis, and operational excellence. Partner with cross-functional teams to automate workflows using AI and manage global network standards.
Requirements
Requires a Bachelor's degree and 8+ years of experience in large-scale production network infrastructure. Must be proficient in routing/switching protocols and experienced in multi-vendor hyperscale environments.
Full job description
Meta's Edge Network Services team is responsible for the design, deployment, and operational support of production networks spanning edge, backbone IP, optical, and data center infrastructure across Meta's global footprint. In this role, you will serve as a hands-on network engineer focused on ensuring the reliability, scalability, and performance of production Edge network infrastructure that underpins Meta's ability to connect billions of people worldwide. You will partner with cross-functional teams to execute the network's efficiency, drive operational excellence, and contribute to the evolution of global network standards.
Responsibilities
Troubleshoot and resolve complex network incidents affecting production site services, driving root cause analysis and implementing corrective actions to prevent recurrence
Formulate the right metrics and definitions of success to report and drive quality, efficiency, cost, and timeliness, and evolve these over time to match changes to the infrastructure and business requirements; manage related programs, project budget plans, and budgets
Develop operational process improvement plans and transform with partner teams the improvements to scalable and automated AI-powered workflows by writing and reviewing the code to improve operational efficiency
Participate in team oncall rotation and improve issue/event escalation and emergency/incident response, including detailed after-action reviews to prevent future recurrences
Build cross-functional relationships and deliver results with partner teams (internally and externally) associated with all coordination, colocation operations, and compliance issues, including vendors, contractors, and stakeholders/partners
Support real-world operations and production challenges that affect network capacity and reliability, and take the lessons to improve current and future-generation coordination products and business processes
Identify operational gaps between system components and contribute to the design and delivery of scalable solutions that improve network reliability and availability efficiency
Participate in an oncall rotation to provide 24/7 support for production site services network infrastructure
Engage stakeholders across the network engineering, facilities, and vendor teams to coordinate project execution and communicate progress against milestones
Up to 15 percent of travel (domestic and international)
Minimum Qualifications
Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
8+ years of experience in designing, deploying, operating, and troubleshooting large-scale production network infrastructure
Experience working within a global team and collaborating with cross-functional teams in a fast-paced and dynamic environment with limited supervision
Experience in configuring and troubleshooting routing and switching protocols, including BGP, IS-IS, OSPF, MPLS, and spanning tree variants
Experience with network protocols including TCP/IP, DHCP, and DNS, and hands-on experience with both IPv4 and IPv6 environments
Experience working in multi-vendor network environments with hands-on familiarity with enterprise or hyperscale networking hardware
Strong organizational/multitasking skills and ability to adapt to quickly changing priorities with excellent communication skills (verbal and written)
Bachelor's degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience
Preferred Qualifications
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Understanding of AI methods and tools, as well as training workloads and the demands they exert on the network. Knowledge of data-driven analysis and analytics applied to a full project lifecycle
Familiarity with physical infrastructure design: rack elevations, cable types, connector types, optic types, patch panels, power/cooling, and facility infrastructure
Familiarity and experience with the creation and management of Standard Operating Procedures (SOPs), Methods of Procedure (MOPS), and policies, alongside comprehensive technical and operations guidance and knowledge management practices
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
M.S. in Computer Science/Information Technology, Computer Engineering, Operations leadership, or a related discipline, or an equivalent mix of business process and technical experience
Some coding experience in Python, or a willingness to learn
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy review)
$135,000/year to $191,000/year + bonus + equity + benefits
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Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
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How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2631 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,915 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1356 of the 16915 open customer service & support positions offer remote or hybrid work (474 remote, 882 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts