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$24/hr–$28/hr
Full-time, Temporary
high school
Medical, Dental, Vision, 401K, Earned Time
Posted 18d ago
~40 hrs/week
Responsibilities
The Facility Supervisor oversees on-site staff and maintains clean, safe, and healthy ice arena facilities. Key duties include operating the ice resurfacer, managing scheduling and payroll, and ensuring high-quality customer service.
Requirements
Candidates must be at least 21 years old with a high school diploma and a valid driver's license. Preferred qualifications include one year of experience in an ice arena and the ability to operate an ice resurfacer.
Full job description
Description
Facility Management Corporation, known as “FMC Ice Sports” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.
The Facility Supervisor is responsible for on-site supervision of staff and facilities to ensure that clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility while it is open to the public, is required. Responsible for driving/operating ice resurfacer. Reporting to the General Manager or Arena Manager, this position will work alone and with other positions as required by the facility activities schedule. Work schedule will include nights, weekends and some holidays as necessary to meet the needs of our patrons and to complete job responsibilities.
Responsibilities include:
Maintain and secure facility.
Make and maintain ice surface and maintain arena facilities.
Complete and maintain required logs.
Ensure facilities are cleaned on a regular basis.
Scheduling and payroll as determined by the General/Arena Manager.
Training of new hires in coordination with the General/Arena Manager and Operations Personnel.
Oversight of the on-site staff, including Facility Operators and Facility Support Staff.
Demonstrate total commitment to outstanding customer service for both internal and external customers.
Requirements
Preferred Skills and Qualifications:
HS Diploma or GED.
Must be at least 21 years of age and have a valid Driver's License.
One (1) year work experience in an ice arena or similar organization, with some exposure to the operations and maintenance functions, knowledge of equipment preferred, but not required.
Experience driving an ice resurfacer operation preferred, but willing to train.
Must be a self-starter with ability to analyze situations and develop solutions to problems with minimal supervision.
Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.
Must possess strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
Full-time seasonal (August - April) position.
Benefits: Eligible for medical, dental, vision, 401K and earned time after eligibility period is met.
Compensation: Base pay range: $24 - $28 per hour.
Eligible for annual increase of 2% - 4% based upon performance. Eligible for year-end discretionary bonus. Individual compensation packages are based upon various factors unique to each candidate.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.
Making our community a better place one skater at a time!
Industry
Recreational Facilities
Company size
201-500 employees
Founded
1992
Headquarters
Pembroke, MA
LinkedIn followers
1,041
FMC Ice Sports (Facility Management Corporation) is an innovative leader of public recreational facility management, specializing in ice arena operations. FMC operates 27 rinks throughout Massachusetts and offers skating and hockey programs as well as public skating for all ages and abilities! Combined, FMC's team has over a century of experience in the industry.
Offices: 100 Schoosett Street, Building 3, Pembroke, MA 02359, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2631 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,915 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1356 of the 16915 open customer service & support positions offer remote or hybrid work (474 remote, 882 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
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