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Full-time
professional certificate
Discounted Dormitory Lodging, CPR, AED and First Aid Certification
Posted 16d ago
~40 hrs/week
Responsibilities
Operate fixed-route transit vehicles while ensuring passenger safety and providing high-quality customer service. Responsibilities include performing vehicle inspections, adhering to schedules, and assisting passengers with mobility devices.
Requirements
Candidates must be at least 21 years old with a valid Massachusetts CDL Class C or higher (with Airbrakes and Passenger endorsements) and 5 years of verifiable driving experience. A clean 10-year driving record and the ability to reside on Nantucket island are required.
Full job description
Fixed Route Operator (Full-Time) - Nantucket, MA
Seasonal : $30.35/Hour
Year Round: $32.45/Hour
On-island residence is required - discounted dormitory lodging is available through NRTA
Knowledge and Experience:
Must be minimum 21 years of age
5 years verifiable valid Drivers license
Valid Massachusetts CDL Class C or Higher with Airbrakes and Passenger Endorsements
Must have clean driving record – DMV printout required for the last 10 years
Must have stable work history
CPR, AED and First Aid Certification (Provided by the Company)
Skills:
Excellent customer service skills
Positive attitude and enjoy working with the general public
Adaptive decisions making skills handling unexpected situations
Excellent communication skills
Able to follow directions
Consistently showing up on time and being dependable
Ability to obtain a CDL Class B with Passenger and Airbrakes Endorsement
Ability to work in an ever changing environment
Patience and Understanding: Providing compassionate service to passengers with special needs
Key Accountabilities:
Customer Service
Ensure customers feel welcome and properly greeted when boarding the vehicle.
Effectively communicate with passengers especially in the event of service disruptions.
Provide passengers with assistance as needed .
Accommodate passengers with information such as schedule, guidance, ect.
Safety
Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents.
Ensure safe on-road operations while maintaining on-time performance.
Familiarity with assigned routing and detours to include inclement weather.
Awareness of ADA Policies and Procedures to ensure compliance.
Proper operation of all wheelchair lifts to include manual operation, for each bus model.
Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures.
Assist and help passengers with mobility devices, such as wheelchairs or walkers.
Assisting passengers with boarding and properly securing wheelchairs.
Operations
Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud.
Perform pre and post trip inspections and enter all defects on to the DVIR forms.
Follow exact deadhead routing and their assigned revenue service routes.
Depart the start of each route exactly on-time and never operate ahead of schedule.
Perform other duties as assigned.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.
All roles may entail, to varying extents, the following physical demands:
Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
Exposure to both extreme heat and cold;
Exposure to loud noises, fumes, and airborne particles;
In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:
Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.
Additional Statements:
Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact [email protected]. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
INDHP
Related keywords
CDL Class BCDL Class CAirbrakes EndorsementPassenger EndorsementADA PoliciesDefensive DrivingDVIR FormsCPR CertificationAED CertificationFirst Aid CertificationTransit OperationsPublic TransportationWheelchair SecuringFare MediaDOT Regulations
C'est notre façon d'avancer | That's the way we move
Industry
Ground Passenger Transportation
Company size
1,001-5,000 employees
Founded
2002
Headquarters
Terrebonne, Quebec
LinkedIn followers
11,416
Keolis Canada is a leading provider of public transport services, with over 2,000 employees delivering safe, reliable, and sustainable multimodal mobility solutions across the country. Committed to operational excellence, innovation, and customer experience, Keolis Canada plays a key role in making travel more accessible and efficient, while positively impacting both communities and the environment.
Keolis Canada is part of the global Keolis Group, jointly owned by SNCF (70%) and the Caisse de dépôt et placement du Québec (CDPQ) (30%). With nearly 70,000 employees in 13 countries, the Group achieved revenues of €7.7 billion in 2025.
Offices: 2450 Boulevard des Entreprises, Terrebonne, Quebec J6X 4J8, CA · 1500, rue Raymond-Gaudreault, Repentigny, Québec J5Y 4E3, CA
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2622 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,888 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1357 of the 16888 open customer service & support positions offer remote or hybrid work (476 remote, 881 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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