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Full-time
Medical plans, Short-Term Disability, Long-Term Disability, Life Insurance, Dental Insurance, Vision Insurance
Posted 15d ago
~40 hrs/week
Responsibilities
Conduct detailed vehicle inspections at dealerships and auctions to detect damage and mechanical issues. Prepare condition reports and list vehicles on the ACV Auctions digital platform while maintaining strong client relationships.
Requirements
Requires at least one year of experience in the automobile field with a background in customer service and a valid driver's license. Candidates must be able to perform manual labor in outdoor elements and drive both manual and automatic transmissions.
Full job description
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)
Who we are looking for:
ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them - explaining to our clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day.
What you will do:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
Help sales team up-sell or cross-sell services and products
Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
Perform additional duties as assigned.
What you will need:
1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background
Ability to read, write, speak and understand English.
Ability to work outside in the elements for extended periods of time.
Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
Proven success to work independently with minimal supervision while working in a team environment.
Excellent communicator with the ability to understand customer needs and expectations.
Valid driver’s license and use of a validly registered and insured motor vehicle required.
Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting
Ability to drive a manual & automatic transmission.
Vision abilities required to properly identify small defects around and underneath vehicles.
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.
Compensation: The hourly compensation range for this position is listed in the "Job Details" section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan: the average monthly incentive earned by VCI's in this territory in 2025 was $1,202.00. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and performance (for incentive pay), and other factors as permitted by law.
ACV is a high growth technology company that provides a vibrant digital marketplace for wholesale vehicle transactions and data services. ACV's marketplace called ACV Auctions offers transparent and accurate vehicle information to customers powered by technology innovations and data insights.
On a mission to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles, ACV’s platform leverages data insights and technology to power its digital marketplace and data services, enabling dealers and commercial partners to buy, sell and value vehicles with confidence and efficiency. ACV’s network of brands includes ACV Auctions, ACV Transportation and ACV Capital within its Marketplace Products as well as True360, ACV Data Services and MAX Digital.
Offices: 640 Ellicott St, Buffalo, New York 14203, US · 20 Richmond Street East, Suite 600, Toronto, ON, Ontario M5C2R9, CA
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2592 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,741 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1343 of the 16741 open customer service & support positions offer remote or hybrid work (475 remote, 868 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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