Description Job Title: Parts Specialist Department: Production Methods Machine Tools was established in 1958 with three employees and a handful of refurbished machines. Since then, the company has become one of the large…
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$26/hr–$33/hr
Full-time
high school, associate degree, bachelor degree
Posted 14d ago
~40 hrs/week
Responsibilities
The Parts Specialist manages the procurement, inventory, and delivery of machine tool parts to support customers and internal teams. They provide technical assistance regarding part compatibility and optimize supply chain processes to enhance customer satisfaction.
Requirements
Candidates must have a high school diploma and at least 3 years of experience in parts management or technical sales within the industrial sector. Proficiency in ERP systems and a strong understanding of machine tool components are required.
Full job description
Description
Job Title: Parts Specialist
Department: Production
Methods Machine Tools was established in 1958 with three employees and a handful of refurbished machines. Since then, the company has become one of the largest privately owned machine tool importers in North America.
Job Summary:
The Parts Specialist plays a critical role in ensuring the availability, accuracy, and timely delivery of machine tool parts to support customers, service teams, and internal operations. This role is responsible for managing parts inventory, processing orders, coordinating with vendors, and providing technical assistance to customers regarding machine tool components. The Parts Specialist works closely with Sales, Service, and Supply Chain teams to optimize parts availability, streamline order fulfillment, and enhance customer satisfaction.
Key Responsibilities:
Parts Management & Order Fulfillment
Identify, source, and procure machine tool parts based on customer and internal needs.
Process orders, quotes, and invoices accurately and efficiently.
Maintain accurate inventory records and ensure optimal stock levels.
Coordinate with suppliers and vendors to ensure timely delivery and resolve shortages.
Assist in managing returns, warranty claims, and replacement parts.
Customer Support & Technical Assistance
Provide technical support and recommendations to customers regarding part selection and compatibility.
Research and cross-reference part numbers to ensure proper fit and function.
Respond to inquiries, troubleshoot issues, and escalate complex requests as needed.
Maintain strong relationships with customers, service teams, and OEM partners.
Inventory & Logistics Coordination
Monitor inventory levels, conduct cycle counts, and reconcile discrepancies.
Collaborate with supply chain and warehouse teams to optimize stocking strategies.
Assist in forecasting demand and managing lead times for critical components.
Ensure accurate data entry in ERP systems for tracking parts and order status.
Process Improvement & Documentation
Identify opportunities to streamline parts ordering, inventory control, and fulfillment processes.
Maintain and update parts catalogs, manuals, and pricing lists.
Assist in developing standardized procedures for efficient parts management.
Support continuous improvement initiatives to enhance operational efficiency.
Required Qualifications & Skills:
High school diploma required, Associate’s or Bachelor’s degree in a technical field preferred.
3+ years of experience in parts management, inventory control, or technical sales within the machine tool or industrial sector.
Strong understanding of machine tool components, parts schematics, and technical documentation.
Proficiency in ERP and inventory management systems.
Excellent customer service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Supervisory Responsibilities:
None
Travel Requirements:
Approximately 25% of time
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Salary:
$26.80 - $33.50 per hour
The listed salary range represents our good faith estimate for this position. Final compensation will be determined based on a candidate’s experience, skills, and qualifications, and may exceed the posted range for highly qualified candidates.
Additional Information
This job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements.
Methods Machine is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Methods Machine Tools, Inc. is North America’s foremost supplier of high-quality, high-precision machine tools and automation. We import FANUC RoboDrill and ROBOCUT, Nakamura-Tome, YASDA, OKK, and KIWA Japan machining centers.
Headquartered in Sudbury, Mass., and in operation since 1958, Methods is a third-generation, family-owned company providing an end-to-end portfolio of best-in-class products, engineering services, support, parts, training, and integration. With 7 technical centers, and a precision center, Methods has installed more than 40,000 machine tools throughout North America. Our many long term partnerships include Nakamura-Tome, FANUC, Yasda, OKK, and KIWA Japan.
We offer the most advanced technology in:
• Vertical
• Horizontal
• 5-Axis Machining
• High Performance
• Multitasking CNC Lathes
• High Speed Drilling
• Tapping Machines
Our factory-trained service technicians will support you with any electrical, mechanical, preventative maintenance, spindle repair or installation needs. Our training experts offer a full range of training classes at each of our regional facilities on topics including machine servicing, hands-on operation, and software programming. Our extensive parts selection has 95% of orders in stock and ready to ship the same day. Methods financing group recognizes the wide variety of cash flow and credit needs of our customers' capital acquisitions.
Our headquarters resides just outside of Boston, Massachusetts, with regional offices across the United States and distributors throughout North America. Methods brings you a support system like no other manufacturing solutions provider.
Since 1958 - More than the world's best machines.
Offices: 65 Union Ave, Sudbury, MA 01776, US · 13607 South Point Boulevard, Charlotte, NC 28273, US · 50531 Varsity Ct, Wixom, Michigan 48393, US · 615 W 24th St, Tempe, Arizona 85282, US · 976 Main St, Acton, Massachusetts 01720, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2592 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,741 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1343 of the 16741 open customer service & support positions offer remote or hybrid work (475 remote, 868 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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