Brookline, Massachusetts, United States · Remote OK
$57k–$68k/yr
Mid level$3.5B raised
Job Purpose: The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy …
Skills: Interpersonal Communication, Microsoft Excel, Microsoft Word, Patient Care, Medication Adherence
Medical Assistant II - Internal Medicine - South Easton
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$16/hr–$29/hr
Mid level$7.6B raised
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Skills: Customer Service, Parts Sales, Inventory Management, Communication Skills, Multi-tasking
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Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go above and beyond to provide…
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Bridgewater, Massachusetts, United States · On-site
$28/hr–$35/hr
Mid level
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Skills: Customer Service, Communication Skills, Multi-tasking, MS Outlook, Internet Proficiency
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Special Order Account Representative - Staples Promotional Products
Framingham, Massachusetts, United States · Remote OK
$22/hr–$28/hr
Mid level$7M raised
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Burlington, Massachusetts, United States · On-site
$18/hr–$23/hr
Entry level$70M raised
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$57k–$68k/yr
Full-time
high school, professional certificate
Posted 10d ago
~40 hrs/week
Remote in Massachusetts, United States
Responsibilities
The Pharmacy Liaison provides integrated medication management and adherence support to patients within medical center clinics. They act as a bridge between patients, clinicians, and the centralized Patient Service Center to ensure high-quality care and operational efficiency.
Requirements
Candidates must be state-registered pharmacy technicians with at least 2 years of experience and a high school diploma or GED. National CPhT certification and knowledge of specialty areas like oncology or infectious disease are strongly preferred.
Full job description
Job Purpose:
The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close-knit team.
Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.
Job Duties:
Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
Support outpatient retail and specialty prescription medication needs.
Grow the specialty pharmacies patient population
Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
Help develop new processes to ensure smooth operations and patient care.
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
Answer, resolve and triage inbound inquiries.
Perform refill reminder calls under the supervision of a pharmacist.
Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
Ensure appropriate documentation in all required systems/tracking mechanisms.
Manage, organize, and update relevant data using database applications.
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
Actively participate in process improvement initiatives.
Act as a value-added business partner to stakeholders throughout the organization.
Protect organization's value by keeping information confidential.
Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
Willing to do whatever is necessary for the betterment of the Company.
Other duties as assigned.
Skills: Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must
Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
Other: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus
Experience/ Education:
Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Years of Experience: Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician
Education: High School Diploma or GED required
This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $57,000.00 and $68,000.00 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [email protected].
At Shields, improving lives and elevating performance are at
the heart of everything we do. That’s why more health system
leaders trust Shields to elevate access, outcomes and growth
within specialty pharmacy — delivering value throughout the
entire health system. Transform your specialty pharmacy into a
powerful growth engine and elevate performance where it
matters most with Shields — the premier specialty pharmacy
accelerator in the country.
Offices: 100 Technology Center Dr, Stoughton, Massachusetts 02072, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2551 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,598 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1329 of the 16598 open customer service & support positions offer remote or hybrid work (471 remote, 858 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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