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$90k–$100k/yr
Full-time
Comprehensive Benefits Package
Posted 23d ago
~40 hrs/week
Responsibilities
The Transit Specialist supports the Transportation Services account management team by managing customer concerns and ensuring compliance with Service Level Agreements. They are responsible for maintaining communication between account support and management while tracking trends to recommend solutions.
Requirements
Candidates need 2-3 years of experience in meeting documentation and high proficiency in MS Project. Experience with federal transit subsidy programs, Salesforce, and SharePoint is highly desired.
Full job description
Significance is a woman-owned consulting firm serving the federal government. We are known for building trusted relationships within our teams and with our clients and hiring the highest-level experts who implement innovative solutions. We also like to have fun! Our focus on culture has contributed to Significance being named a Washington Business Journal Best Place to Work each of the last seven years.
Significance Inc is seeking a Transit Specialist (Intermediate) to play an integral role in our growing team at HHS. This is hybrid position that will require a Public Trust Clearance.
The Transit Specialist will directly support the Transportation Services account management team, with responsibilities crossing all lines of business, and as necessary requiring interaction with all functional support areas.
\nRequired Skills and Responsibilities:
Responsibilities:
• Provide regular two-way communication between the account support and account management elements, offering relevant insights into customer concerns and issues • Proactively support Account Management team as necessary • Ensure customer issues are dealt in an efficient manner and comply with Service Level Agreements (SLAs) • Ensure all processes and procedures are completed and quality standards are met • Demonstrate consistently sound judgment and creative thinking • As directed, conduct reviews on accounts on regular basis to evaluate customers’ demands and usage of account • Receive and answer concerns from customers or users in relation to the customer questions • Represent knowledgeable, efficient, and professional image to customers, vendors, leadership and handle business in a respectful and professional demeanor • Develop and maintain a deep understanding of all systems, policies and processes associated with customer business • Investigate, track and resolve customer concerns; identify trends and recommend solutions • Support the overall customer satisfaction of customer accounts.
Required Qualifications:
• 2-3 years of experience taking detailed notes of meetings and publishing meeting minutes • Highly proficient in MS Project (identifying and documenting tasks, start and end dates, task dependencies) • Must have excellent writing skills and be able to simplify complex scenarios • Experience with transportation or transit subsidy programs in the federal government highly desired • Experience using Salesforce and SharePoint highly desired • Excellent interpersonal communication skills • Excellent data collection, analytic and report writing skills • Exceptional listening and strategic questioning skills • Must possess the ability to effectively interface with a variety of people with tact and diplomacy and work well under stressful situations • Must possess superior writing skills with ability to write, edit and manage correspondence at executive levels • Professional appearance required
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$90,000 - $100,000 a year
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At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.
Significance Inc. is a government consulting firm that is a certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB) providing expertise and partnership in the areas of:
• Financial management & audit support
• Business systems
• Program & project management
• Transformation & strategy
• SAP services support
• Analytics & decision support
• Systems support training
Our expertise closes critical knowledge and resource gaps for our government agency clients, including all military branches of the Department of Defense and the Department of Energy as well as our many consulting partners. With a focus on people and relationships that drives everything we do, we are able to recruit and retain the highest-value experts who embrace our priorities, build our culture, and deliver the expertise that exceeds client expectations.
Significance was founded by Mary Ahern-Snyder in 2014 with a vision to create a company of “significance”—one that delivers in-demand services, the highest quality work, and the most innovative solutions in government contracting, while operating an unrivaled level of integrity, collaboration, and innovation. Our incredible team shares a passion for a collaborative culture that is unwavering in its commitment to standing apart in a highly competitive sector.
Offices: 1835 Forest Dr, Annapolis, Maryland 21401, US · 277 S Washington St, SUITE 300, Alexandria, Virginia 22314, US
How much do Customer Service & Support jobs in Maryland pay?
Based on 1772 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $47k–$109k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Maryland right now?
There are currently 11,214 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maryland?
Companies currently hiring include Domino's, CVS Health, Royal Farms, Lowe's Companies, Inc., Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Maryland?
Yes — 664 of the 11214 open customer service & support positions offer remote or hybrid work (291 remote, 373 hybrid).
How do I apply for Customer Service & Support jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Maryland