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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree, professional certificate
401(k), Dental insurance, Vision insurance, Health insurance, Life insurance, Paid time off
Posted 6d ago
~40 hrs/week
Responsibilities
The Division Manager provides leadership and direction to Association managers while overseeing day-to-day operations, financial management, and client satisfaction. They are responsible for mentoring staff, managing budgets, and ensuring the successful growth and retention of the property portfolio.
Requirements
Candidates must hold a Bachelor's degree and possess an active Georgia Real Estate Sales or CAM license, along with a CMCA or CAI designation. A minimum of five years of Association management experience is required, including proficiency in industry-specific software and strong interpersonal skills.
Full job description
Position Purpose: Provides positive leadership, vision, and direction for Association managers in the division by defining and clearly communicating the priorities and tasks assigned to the group and individuals. Interacts proactively with upper management, accounting, administrative, and human resources staff to ensure the division’s cooperation and support of CMA’s successful growth. The position requires a flexible, multitasking self-starter who takes direction from upper management and delivers results professionally and positively.
Major Tasks, Responsibilities, and Key Accountabilities:
Responsible for day-to-day operations of the division including, but not limited to training, career mentoring and development, and coaching as needed.
Assisting Association manager in financial management/research administration coordination and other “back of the office” tasks needed for manager and mentoring.
Coordinate response to homeowners from communities in the division – providing research and resolution on issues raised as a support to the manager via phone calls, emails, and face-to-face when needed.
Monitor all weekly manager reports to provide summary updates to the Director for issues needing intervention or coordination with the manager.
Manages expenses and resources effectively to generate positive growth and resolve issues.
Assists managers with budgets and expenses on behalf of clients.
Assists Association managers in successfully managing the current customer base and encouraging retention and growth.
Performs regular site visits with managers to maintain knowledge of the Association and performance of the manager and client’s contractors.
Effectively communicates company goals and strategies to division staff.
Provide support to Transition for all properties entering and exiting the division.
Ensures all invoices/bills are paid on time by all managers in the division.
Takes initiative and works with the division team to strategically develop new business, as well as retain and grow existing portfolio.
Documents the performance of Association managers throughout the year and conducts thoughtful, constructive performance evaluations annually/including disciplinary actions with the assistance of Human Resources.
Proactively monitors client satisfaction and anticipates potential issues by tracking a client retention checklist and attending meetings with Association management staff.
Assesses and reviews all new hires within 70-75 days of hire to assess the continuation of their employment past the 90-day review period.
Tracks vacation, sick, and PTO for each person in the division. Coordinates coverage and serves as fill-in manager when needed. Nature and Scope:
Georgia Division Managers will be required to work from the CMA Atlanta office a minimum number of days as specified by the current CMA in-office work policy for department heads and/or company leadership.”
Must attend evening meetings and visit Associations with Association Managers as necessary.
Interacts directly with corporate officers, Association Managers, Boards, homeowners, and vendors, so clear and concise interpersonal communication skills are a must.
The position demands accuracy and requires conflict resolution and decision-making skills.
Must have extensive HOA and Condominium Management experience (five years).
Discretionary bonus based on portfolio value retention and performance.
Work Location: Onsite - Atlanta, GA 30318; After a satisfactory 90-day evaluation hybrid/remote work may be possible depending on the discretion of your supervisor and/or needs of the department.
Job Type: Full-time
Compensation: Dependent on experience
Benefits:
401(k)
Dental insurance
Vision insurance
Health insurance
Life insurance
Paid time off
Schedule: Monday to Friday; Occasional Weekends and holidays may be required.
Qualifications
Education Required:
Bachelor's Degree required.
In Georgia, must have and maintain a Community Association Manager, Salesperson, or Brokers License as issued by the Georgia Real Estate Commission. In Florida, one must have and maintain a Community Association Manager license issued by the Florida Department of Business & Professional Regulation.
Holds an active Georgia Real Estate Sales or CAM License (Applies to GA & FL).
A CAMICB CMCA designation or a CAI designation (AMS, LSM, or PCAM) must be held and maintained.
Proficiency in using Microsoft Office applications including yet not limited to Word, Excel, and Outlook.
Proficiency in using Vantaca, Strongroom, and CondoCerts software.
Experience Required:
Five years of applicable work experience (not necessarily in property management).
Five years of proven Association management experience, with a minimum of two years at CMA.
Working knowledge of budgeting and accounting processes.
Mentoring skills, motivational skills, project management skills, and professional presentation skills are critical to this role.
Environmental Job Requirements:
Primarily located in an indoor area but will require that time is also spent outside visiting properties.
Lengthy periods of sitting, standing, bending, and stooping are required.
Must meet reasonable deadlines.
Demands accuracy.
Requires conflict/mediation resolution with clients and all personnel.
Dress Attire: Business Casual per CMA Dress Code
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. This document does not constitute a contract of employment and should not be interpreted as a guarantee of employment.
Related keywords
CMAAssociation ManagerHOACondominium ManagementBudgetingAccountingVantacaStrongroomCondoCertsCMCACAIAMSLSMPCAMGeorgia Real Estate CommissionPortfolio Management
Expert, professional residential and commercial property management for over 34 years. Our people make the difference.
Industry
Real Estate
Company size
201-500 employees
Founded
1989
Headquarters
Atlanta, Georgia
LinkedIn followers
5,675
We help communities of all sizes in Georgia, Florida, Alabama, and Tennessee thrive. Whether your Association is large or small, a mid-rise or high-rise condominium, co-op or master planned community, CMA delivers professional, effective and cost-efficient management—customized to your Association’s needs at a price you can afford.
Learn more at www.cmacommunities.com.
Offices: 1465 Northside Dr NW, Suite 128, Atlanta, Georgia 30318, US · 1916 Patterson St, Suite 308, Nashville, TN 37203, US · 629 Ronald Reagan Dr, Suite C, Evans, Georgia 30809, US · 4 Office Park Circle, Suite 101, Mountain Brook, AL 35223, US · 95 Laura Hamilton Blvd, Suite C-1, Santa Rosa Beach, Florida 32459, US
How much do Customer Service & Support jobs in Georgia pay?
Based on 1737 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Georgia right now?
There are currently 21,848 open customer service & support positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Georgia?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Great Clips Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Georgia?
Yes — 1480 of the 21848 open customer service & support positions offer remote or hybrid work (794 remote, 686 hybrid).
How do I apply for Customer Service & Support jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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