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Skills: Customer Service, Communication Skills, Point Of Sale Proficiency, Conflict Resolution, Facility Maintenance
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Overnight Custodian / Member Services Representative
Fort Collins, Colorado, United States · On-site
Entry level$2.3B raised
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Skills: Custodial services, Customer service, Sanitization, Point of Sale (POS), Communication skills
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Customer Service Rep/Expediter (06356) - 9579 s University Blvd
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We consider applications for this position on an ongoing basis. OVERVIEW Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty le…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$15/hr–$15/hr
Full-time
high school
Free Black Card membership for employee, Free Black Card membership for one household family member, Employee discounts on Planet Fitness branded merchandise, Advancement Opportunities, Flexible Schedules
Posted 10d ago
~40 hrs/week
Responsibilities
Provide superior customer service by greeting members, managing memberships, and handling retail transactions. Maintain facility cleanliness and safety by sanitizing equipment and addressing maintenance concerns.
Requirements
Requires a high school diploma or GED and must be at least 18 years old. Preferred candidates have 6-12 months of customer service experience and basic computer proficiency.
Full job description
Who We Are: At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,000 locations!
Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!
Characteristics that will make you a perfect match for our Member Services Representative position: You:
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.
Pride yourself on your work while being punctual, reliable and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect for everyone around you.
Exhibit strong communications skills and have the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands on training.
Job Summary
The Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" experience.
Daily Duties and Responsibilities include:
Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Answer phones in a friendly manner and assist callers with a variety of questions.
Perform prospective member calls and tours of the facility; assessing their membership needs.
Proficient knowledge of retail products and performance of retail transactions with accuracy.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Daily and consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
Ensuring Locker Rooms are clean and sanitized, stocked and clutter free by following the routine daily schedule.
Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.
Frequently perform walk throughs of all club areas; addressing supply needs, cleanliness concerns and safety/policy issues.
About Your Qualifications/Requirements:
6-12 months experience in a customer service environment is preferred.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Basic computer and Point of Sale proficiency.
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Bilingual preferred but not required (English/Spanish)
Physical Demands of the Member Services Representative:
Continual standing and walking during shift.
Continual in person communication or on the phone during shift.
Occasional climbing, balancing, bending, twisting and kneeling during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
More Reasons to Join Our Team:
Awesome and fun work environment!
Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.
Employee discounts on Planet Fitness branded merchandise.
Advancement Opportunities.
Flexible Schedules.
Health and Safety Requirements: Our members and our team members are our top priority! Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions and/or at-risk behaviors to leadership and conducting work in a safe manner.
Related keywords
Customer ServicePoint Of SaleCPR CertificationAED CertificationRetail TransactionsMembership ManagementFitness CenterFacility MaintenanceBilingualHealth and Safety Protocols
Planet Fitness is taking the fitness industry by storm!
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.
NOTE TO JOB APPLICANTS: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
Offices: Hampton, New Hampshire 03842, US · Orlando, FL 32814, US
Judgement Free Zone and Planet FitnessTrainingHealth CareFitnessWellness
How much do Customer Service & Support jobs in Colorado pay?
Based on 2401 listings with disclosed salaries, most customer service & support jobs in Colorado pay between $50k–$114k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Colorado right now?
There are currently 17,212 open customer service & support positions in Colorado listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Colorado?
Companies currently hiring include Kroger, Domino's, Albertsons Companies, Costco Wholesale, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Colorado?
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