Call Center Representative I-IV - (On-site Yuba City, CA)
Yuba City, California, United States · On-site
$20/hr–$28/hr
Entry level
Description Summary Takes a team role in the department to maintain a positive working environment and provides exceptional member service experience while minimizing losses and errors. Use judgment and knowledge based o…
Skills: Professional communication, Customer service, Telephone etiquette, Data entry, Problem solving
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Skills: Customer Service, Administrative Support, Communication, Microsoft Office, Budgeting
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Skills: Laundry Operations, Housekeeping, Customer Service, Attention To Detail, Time Management
Seabreeze Management Company, Inc.
HOA Member Services Administrator (CA)
Corona, California, United States · On-site
Entry level
Description Introduction: Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California…
Skills: Administrative support, Customer service, Data entry, Communication, Microsoft Word
Thousand Oaks, California, United States · On-site
Entry level
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Skills: Janitorial, Custodial, Cleaning, Customer service, Time management
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A Day in the Life: Our sales and store support teams, also known as clerks in the grocery world, play an important part in ensuring our stores are clean, organized, and shoppable so that our customers can find exactly wh…
Skills: Customer service, Stocking, Inventory management, Produce preparation, Freight handling
West Sacramento, California, United States · On-site
Entry level
This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and reco…
Newport Beach, California, United States · On-site
$20/hr–$25/hr
Entry level
We believe in keeping beauty, Naked. Bringing lavish and affordable experiences to anyone and everyone who simply desires it. Through a minimalistic, personalized approach to aesthetics, we are redefining wellness and cr…
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
A Day in the Life: When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and eve…
Job Summary:Answer telephones with a heavy call volume and direct calls with accuracyMaintain count list of items received or shipped and check against bill of lading, recording any discrepanciesPrepare all paperwork and…
Job Title: Learning Center Manager (Full-Time, In-Person) Work Location (In-Person): 1072 S De Anza Blvd A103, San Jose, CA 95129 Employment Type: Full-time (In-Person) Working Structure: Working Hours: 35–40 hours/week …
Skills: Operations Management, Team Leadership, Student Enrollment, Community Outreach, Customer Experience
Nugget Market, Inc.
Adult Beverage Specialist $20-$22.50/hr*
Davis, California, United States · On-site
$20/hr–$22/hr
Entry level
Overview Do you have industry experience with wine, beer and spirits? Are you a Certified Specialist of Wine or have experience with wines? We are looking for an approachable and outgoing teammate with a vast knowledge o…
San Bernardino, California, United States · On-site
$19/hr
Entry level$600M raised
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Skills: Customer service, Point of sale, Sales, Communication skills, Time management
Ventura County, California, United States · On-site
Entry level
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San Diego County, California, United States · On-site
$24/hr–$26/hr
Entry level
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Centered in the heart of Boyle Heights, Adventist Health White Memorial is one of the area's leading healthcare providers since 1913. We are comprised of a 353-bed hospital, three medical office buildings, residency prog…
Skills: Point of sale system, Cashiering, Food preparation, Kitchen sanitation, Customer service
Call Center Representative I-IV - (On-site Yuba City, CA)
The representative is responsible for providing exceptional member service via phone, handling a minimum of 75 calls per day while maintaining high productivity and accuracy. They must also resolve member complaints, process account adjustments, and perform administrative tasks such as managing correspondence and mail.
Requirements
Candidates must have a high school diploma or equivalent and have successfully completed the requirements of a Call Center Representative I. Proficiency in various call center software systems and the ability to work a flexible schedule including nights and weekends are required.
Full job description
Description
Summary
Takes a team role in the department to maintain a positive working environment and provides exceptional member service experience while minimizing losses and errors. Use judgment and knowledge based on training to interpret policies and procedures.
Essential Functions
1. Working time is spent as follows:
a. 90% of total working time is spent on the phone using the following equipment:
i. Headset
ii. Computer
iii. Printer
b. 10% of total working time is spent:
i. Researching member questions.
ii. Preparing and mailing member correspondence.
2. Maintains a high standard of member service in the department and takes ownership of work.
3. Maintains a high level of productivity in the department.
4. Practices proactive cross-selling.
5. Be knowledgeable in Sierra Central Product and Services.
6. Be knowledgeable and adheres to policies, procedures and security controls.
7. Processes member requests and makes adjustments to accounts when necessary.
8. Engage in ongoing training.
9. Contribute to regularly scheduled department meetings and team efficiency.
10. Utilize tact and experience-based knowledge to resolve member complaints and explain specific policies and procedures.
11. Practice proper security and processing controls for negotiable items.
12. Responsible for timely processing of mail, email action requests and inter-office courier bags.
13. Ensure that all mailed information is complete and in accordance with established policies and procedures while proper records are accurately maintained.
14. Actively listen to member requests or concerns and provide solutions.
15. Must handle a minimum of 75 calls per day, with an average “wrap-up” time of 45 seconds or less.
16. Adhere to the Call Evaluation form at a 90% or better score.
17. Must be able to adhere to a flexible schedule, including nights and weekends.
18. Perform other duties as assigned by supervisor
Requirements
Required Skills and Abilities
1. Skilled at professional communication both verbal and written at all times.
2. Ability to work well under pressure with high call volumes
3. Must demonstrate proficiency in all current Call Center programs, such as but not limited to:
DNA or current Core System
Talk Desk or current Phone System
Chat On-Line
Visa On-Line
Zelle
Payment by phone portal
Architect
Card Valet
Mobile Banking
Client Central
Experian
Paylocity
4. Excellent telephone etiquette.
5. Professional communication skills both verbal and written.
6. Accuracy with numbers.
7. Detail-orientated.
8. Proven ability to work effectively and cooperatively with public and co-workers.
Education and Experience
1. High school diploma or equivalent.
2. Has successfully completed requirements of Call Center Representative I.
Physical Requirements and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods of sitting at a desk and working on a computer – 7 to 8 hours per day.
Light lifting, carrying, pushing and/or pulling objects up to 25 lbs.
Intermittent walking and bending.
General office environment: works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
Work Location This is an on-site position at our Corporate Headquarters in Yuba City, CA. Remote work not available.
Compensation Range
The company anticipates offering an hourly range between $20.09 and $28.75 for this position at the time of hire. This range includes base salary (or hourly wages) and does not include possible overtime for non-exempt employees or any applicable performance-based incentives or commissions.
Annual Merit Increase
Employees are eligible for a discretionary yearly merit-based salary adjustment, based on individual performance and company results.
Comprehensive Benefits Package
We provide a robust benefits package designed to support your health, financial security, and work-life balance including:
Medical, Dental & Vision Insurance options
Voluntary Lines including hospital indemnity, accident, and critical illness policies
Company Paid HRA (with enrollment in certain health plans)
Company Paid Basic Term Life Insurance
Coverage at 2× annual base salary, up to a maximum of $500,000 for full-time employees
$25,000 for part-time employees
Company Paid Long-Term Disability Insurance for Full-Time Employees
Company Paid Telehealth Services Membership (Teladoc)
Company Paid Employee Assistance Program (EAP)
401(k) Retirement Plan
Employer-funded safe harbor contribution of 3% of employee's eligible earnings
Discretionary employer match on employee contributions
Flexible Spending Accounts
HSA
Medical FSA
Dependent Care FSA
Limited Purpose FSA
Paid Time Off
Vacation accruals based on status and tenure within company
12 sick days accrued annually for full-time employees
1 hour for every 30 hours worked for part-time employees
11 paid holidays
Travel Expense Reimbursement
All necessary and work-related travel expenses will be reimbursed in accordance with company policy
The preceding list of duties does not include all tasks and responsibilities that may be required with this position. Additional tasks may be assigned, as departmental and operational needs require.
Sierra Central Credit Union offers 18 branch locations in Northern California, providing banking products and services including Checking and Savings accounts, Auto and Home Loans, Commercial Lending, Financial Literacy and more.
Offices: 1351 Harter Pkwy, Yuba City, California 95993, US · 5026 Rhonda Rd, Anderson, California 96007, US · 2558 Bell Rd, Auburn, California 95603, US · 352 E 1st St, Chico, California 95928, US · 1000 Plaza Dr, Grass Valley, California 95945, US
How much do Customer Service & Support jobs in California pay?
Based on 8633 listings with disclosed salaries, most customer service & support jobs in California pay between $60k–$139k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in California right now?
There are currently 69,158 open customer service & support positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in California?
Companies currently hiring include Domino's, Costco Wholesale, Starbucks, CVS Health, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in California?
Yes — 3882 of the 69158 open customer service & support positions offer remote or hybrid work (1624 remote, 2258 hybrid).
How do I apply for Customer Service & Support jobs in California?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in California