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Full-time
Comprehensive Medical Insurance, Dental Insurance, Vision Insurance, Mental Health Resources, Online Therapy, Gender Affirmation Support Services
Posted 3h ago
~40 hrs/week
Responsibilities
The Assistant Studio Manager supports daily operations, inventory management, and revenue growth while ensuring an exceptional customer experience. They act as a key leader, coaching team members and maintaining high standards of professionalism and safety in the studio.
Requirements
Candidates must have at least one year of retail management or customer-facing leadership experience with a proven track record of operational success. The role requires full-time availability, including evenings, weekends, and holidays, and the ability to perform physical tasks like standing for long periods.
Full job description
Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.
Please Note: The official title for this role will be Assistant Studio Manager
Location: Irvine, CA | Reports to: Studio Manager | Full Time
Hourly Rate:$23.75
The Assistant Studio Manager is a key leadership role focused on supporting the day-to-day operations of the Studio and ensuring a consistently exceptional experience for Studs’s customers. This role serves as the primary partner to the Studio Manager and is expected to step in fully when they are off, maintaining consistency in leadership, execution, and culture.
As part of the Studio leadership team, you’ll help drive revenue, coach team members, and uphold the standards that define our customer experience. You’ll also play an important role in shaping team culture — modeling professionalism, accountability, and our core values. This role is ideal for someone who thrives in a fast-paced, customer-facing environment and is ready to lead by example while growing alongside a high-performing team.
Key Responsibilities:
Operational Excellence & Revenue
Leads day-to-day Studio operations in the Studio Manager’s absence, ensuring smooth execution across all functions
Manages inventory, supply ordering, and operational task completion with consistency and attention to detail
Tracks daily business performance and supports execution of sales strategies to drive revenue and hit targets
Partners with the Studio Manager to identify and act on trends in key metrics, ensuring goals stay on track
Upholds compliance standards, including safety protocols and piercing regulations, and escalates issues as needed
Customer Experience
Maintains a consistent presence on the floor to guide the team and ensure an exceptional customer experience
Actively supports resolution of customer concerns and models service recovery when needed
Identifies experience trends and advocates for improvements that elevate the Studio environment
Leadership & Team Development
Acts as a day-to-day leader for the team, setting a high standard for professionalism and accountability
Provides real-time coaching and clear, actionable feedback to support individual performance
Contributes to team development in collaboration with the Studio Manager
Reinforces Studs’s values and fosters a culture of inclusion, collaboration, and continuous improvement
Requirements:
1+ year of retail management, customer-facing team leadership experience, and demonstrated track record of operational excellence
Must be available to work a flexible schedule of five days per week (38-40 hours), including evenings, weekends, and holidays. Must maintain consistent availability
Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
Schedules may vary based on business needs, and full-time roles are expected to prioritize Studs as the primary employment commitment
Must reliably attend all scheduled shifts and maintain consistent availability
Will be scheduled in the Studio Manager’s absence; performs day-to-day studio operations across all functions
Comfortable standing for extended periods (up to 8+ hours) and able to lift and move up to 20 lbs
Comfortable handling chemicals and following all relevant health and safety protocols
Brings strong judgment, a proactive mindset, and a bias toward ownership and follow-through
Thrives in a feedback-rich environment and contributes to a collaborative, high-performing team culture
Benefits & Perks
Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
Voluntary Life Insurance
Health and Commuter Tax-Advantaged Accounts
401(k) Retirement Savings Plan
Paid Time Off and Paid Safe & Sick Leave Accruals
Paid Parental Leave
Paid Sabbatical After 4 Years of Service
Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!
Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Studs has reimagined the ear piercing and earring experience for all ears.
Industry
Retail
Company size
201-500 employees
Founded
2019
Headquarters
New York, New York
LinkedIn followers
8,462
Total funding
$23M
Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience by offering consultative and expert needle piercing services, combined with a wide assortment of accessibly priced, on-trend earrings.
Studs’ culture is built on three key values:
We’re All in this Together.
We are one team working together with integrity and respect to reimagine the ear piercing experience and bring Earscaping to life.
We're All Ears.
We are creating a unique culture of feedback and transparency. We can only build Studs with a diversity of people and perspectives and a commitment to equitable and transparent treatment for all.
We're Always Growing.
We believe we can always be growing, learning, and getting better at what we do–as individuals, as a team, and as a company. We are constantly innovating, iterating, finding mistakes, learning from them and improving. We’re here to help you meet your professional goals and to give you the resources and frameworks to help you improve Studs.
Offices: 12 Prince St, New York, New York 10012, US
How many Customer Service & Support jobs are open in Irvine, CA right now?
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Which companies are hiring for Customer Service & Support roles in Irvine, CA?
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